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What is theGuard?

If you found REALTECH through one of our theGuard! products, you've come to the perfect place. theGuard! encompasses an extensive array of offerings that includes numerous software solutions. While some of these solutions are currently available as standalone products, you can still experience the state-of-the-art innovations and technologies from the original suite in our newest products, though they may bear different names. This transformation highlights our dedication to addressing varied customer requirements while preserving the fundamental value of what we provide. We continuously strive to enhance our offerings to better serve our clientele's evolving needs.

What is Apsynet?

For more than twenty years, Apsynet has specialized in publishing software solutions aimed at the technical and administrative oversight of corporate assets, developing an innovative modular system designed to cater to the varied functional and operational needs of businesses. In the current landscape, having a solid Service Desk solution is vital for the Information Systems Department to respond effectively and swiftly to the demands of its users, who are employees depending on the company’s Information System. This solution not only serves as a true reflection of the IT department's ability to handle customer inquiries but also acts as an essential “Communication & Marketing” tool that maintains the organization's service reputation among its staff. A Service Desk must be adaptable, accommodating the distinct processes and practices of each organization while seamlessly fitting their specific requirements. Therefore, service centers need to be equipped with a dependable and high-quality tool that guarantees maximum efficiency in their operations, fostering an environment where both user satisfaction and the overall effectiveness of the IT support team can thrive. This focus on adaptability ensures that the unique challenges faced by each company are met with tailored support solutions.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$20000.00/one-time/user

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Realtech

Date Founded

1994

Company Location

Germany

Company Website

www.realtech.com/business-service-management/

Company Facts

Organization Name

Apsynet

Company Location

France

Company Website

www.apsynet.fr/

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Service Desk

Not specified

Categories and Features

IT Asset Management

Maintenance Management
Supplier Management

IT Service

Not specified

Service Desk

Not specified

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