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What is theGuard?

If you found REALTECH through one of our theGuard! products, you've come to the perfect place. theGuard! encompasses an extensive array of offerings that includes numerous software solutions. While some of these solutions are currently available as standalone products, you can still experience the state-of-the-art innovations and technologies from the original suite in our newest products, though they may bear different names. This transformation highlights our dedication to addressing varied customer requirements while preserving the fundamental value of what we provide. We continuously strive to enhance our offerings to better serve our clientele's evolving needs.

What is Hubcase?

Hubcase enhances the collaboration and escalation processes for support cases among business partners within the B2B sector. By integrating with existing case management systems such as Salesforce and NetSuite, it allows users to work within a familiar environment while benefiting from advanced B2B escalation capabilities. The backend operates through the Hubcase Exchange platform, enabling smooth communication with partner systems. If customer satisfaction, efficiency, accountability, visibility, and accuracy are your priorities, then Hubcase is the perfect fit for your needs. Additionally, for those who or their partners do not have a case management system, Hubcase offers a free cloud-based Help Desk that comes with built-in B2B features. Should you use a different system, please don't hesitate to contact us, as we might offer customized solutions to suit your requirements. Hubcase serves as an essential resource for service providers, resellers, or VARs who need quick responses from vendors or suppliers while relying on partners for the delivery of products or services. Not only does Hubcase streamline operational efficiency, but it also empowers users to enhance their support processes and bolster collaborative efforts in the competitive marketplace. By choosing Hubcase, you are investing in a tool that can significantly elevate the quality of your business interactions.

Media

Media

Integrations Supported

Microsoft Dynamics 365
NetSuite
Salesforce

Integrations Supported

Microsoft Dynamics 365
NetSuite
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$20000.00/one-time/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Realtech

Date Founded

1994

Company Location

Germany

Company Website

www.realtech.com/business-service-management/

Company Facts

Organization Name

Hubcase

Company Location

United States

Company Website

www.hubcase.com

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Categories and Features

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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