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Ratings and Reviews 0 Ratings
Alternatives to Consider
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ServiceaideServiceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.
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Zoho ProjectsProject management has reached a high level of efficiency, and Zoho Projects, a cloud-based software solution, enhances this by enabling effective planning and tracking of your work. With the ability to collaborate with your team from any location, you can ensure that your projects stay on schedule by organizing activities, allocating tasks, managing resources, and enhancing teamwork. Utilizing Gantt charts within Zoho Projects allows you to develop a comprehensive project plan while monitoring task progress. This software not only helps you keep an eye on crucial tasks and their interdependencies but also alerts you to any discrepancies from your intended timeline. By minimizing the time spent on repetitive activities, Zoho Projects streamlines your workflow, making it user-friendly regardless of the complexity of your processes. Its intuitive drag-and-drop interface simplifies the creation and implementation of new automations. Additionally, the Projects timesheet feature enables you to log both billable and non-billable hours, accurately capturing every moment of your labor through manual entries or timers. Furthermore, its seamless integration with Zoho Invoice facilitates effortless invoice generation, ensuring that all your hard work is properly compensated. This comprehensive approach to project management not only enhances productivity but also fosters better communication within your team.
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TesteumAre you frustrated by bugs and subpar user experiences that continue to emerge despite thorough internal testing? Enhance the quality of your application with Testeum, a crowdtesting SaaS platform tailored for high-tech enterprises. Whether you're working on a mobile or web application, Testeum links you to a selective group of testers, chosen specifically based on your distinct requirements. Here’s how Testeum ensures you remain at the forefront: - Execute testing at any phase, from early prototypes to fully-developed applications. - Choose between our self-managed option or allow our skilled team to take charge of test strategy and execution. - Precisely identify your testing audience using various criteria, devices, and settings. - Initiate functional or UX testing campaigns in mere minutes with a straightforward setup. - Gain immediate feedback as soon as your campaign launches. - Acquire actionable insights within hours instead of waiting days. - Effortlessly connect testing results with your preferred bug-tracking or automation platforms. - Obtain comprehensive reports that reflect your users' actual expectations. Testeum is designed to be agile-friendly and remarkably user-friendly. Stop making assumptions about what your users desire—gain clear insights and certainty about their needs. By leveraging Testeum, you can transform your app development process and ensure a superior user experience.
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Project InsightProject Insight (PI) is an advanced project and portfolio management software that enables organizations to compile and analyze all their projects seamlessly. By integrating your work, projects, and tasks into a single, user-friendly online platform, PI can be tailored to meet the specific requirements of your business. This makes it particularly beneficial for organizations with intricate project management needs, such as budgeting, scheduling, time-tracking, and capacity planning. Despite its robust features, PI remains accessible and adaptable, which in turn enhances the level of customer service you can offer. Users can effortlessly merge data from essential tools like CRM, accounting, DevOps, and support software, providing stakeholders with immediate insights into project status. Additionally, the FREE version of PI allows users to get started quickly and scale their usage over time as their needs evolve. This flexibility ensures that as your organization grows, PI can continue to meet your changing project management demands.
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BordioBordio is a software solution tailored for project management, aimed at assisting teams in organizing their projects and tasks with greater efficiency. This task management platform enables users to layout their team's weekly agenda using an interactive project planning calendar, prioritize activities through a kanban board, and set meeting reminders—all within a single cohesive system. Envision the simplicity of dragging and dropping tasks into your digital calendar, color-coding them for enhanced clarity on current priorities and forthcoming obligations. Need to arrange a meeting? You can easily do so within Bordio’s work board, simplifying your workflow by reducing the reliance on multiple applications. Furthermore, the platform allows for real-time communication within a task, ensuring that all discussions and documents remain organized and within easy reach. Bordio’s integration with Google Calendar further amplifies its capabilities by providing a consolidated view of all your schedules. This project management tool not only presents an economical option for thorough work management but also functions as both a team management software and a project tracker, facilitating the management of workloads, monitoring of progress, and ensuring timely project completion. With features such as the task tracker and team task planner, Bordio empowers users to oversee the advancement of each task effectively. In addition, the collaborative aspects of the platform foster a more engaged and productive team environment.
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CanfigureCanfigure is an adaptable software platform designed to automate various business processes and workflows efficiently. Its pre-designed modules encompass Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management, and Test Validation, allowing for a flexible combination of modules tailored to meet specific organizational needs. Our expertise lies in transitioning businesses from reliance on Excel spreadsheets or outdated legacy systems for managing essential data to a unified, user-friendly, and economical solution that empowers you to take charge of your information. Additionally, Canfigure offers distinctive customization features that enable administrators to make system adjustments independently, eliminating the need for vendor assistance and minimizing ongoing costs. This unique capability not only enhances operational efficiency but also fosters a more agile response to changing business requirements.
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VivantioVivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.
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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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AccoladerAccolader prioritizes employee recognition over traditional rewards, emphasizing the importance of acknowledging a job well done through peer recognition rather than offering minimal monetary incentives. This platform showcases individual achievements using a user-friendly and enjoyable tool that integrates seamlessly into existing workflows. Employees can commend one another for their accomplishments, while leaders have the opportunity to review and officially recognize these achievements. As a result, overall engagement rises, performance evaluations become more insightful, workplace culture flourishes, and employee involvement significantly increases. With a variety of award categories, such as Leadership and Culture, the individual presenting the award crafts a thoughtful description, which is promptly delivered and documented. Keeping track of team award activities is made simple with an activity feed, allowing for filtering by department or group as needed. Furthermore, an extensive suite of administrative tools facilitates the effective management of users, groups, awards, and other essential information, while setting up preferences for Slack or email notifications is straightforward. This comprehensive approach ensures that recognition is not just a formal process but a vital part of the organizational culture.
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Sauce LabsSauce Labs stands as the premier continuous testing cloud globally for both web and mobile applications. This platform empowers development teams from leading digital brands to expedite app delivery while maintaining high-quality standards. With comprehensive device and testing coverage, efficient beta distribution, top-tier error monitoring, and ongoing feedback throughout the app development process, you can launch superior mobile applications more quickly. Your mobile apps will consistently perform in real-world situations across all devices and browsers. Sauce Labs offers complete solutions for mobile quality, enabling organizations to thrive in the contemporary landscape of DevOps-oriented development. They can ensure quality and efficiency throughout every phase of app development, from initial idea to final deployment. Regardless of your specific testing requirements, the type of application being developed, or your position within the mobile software development lifecycle, Sauce Labs has the perfect solution for you, ensuring that your projects are successful and meet the highest standards.
What is uBugtrack?
uBugtrack is a sleek and efficient collaboration tool that enables real-time oversight of tasks, issues, crashes, and releases. To facilitate quick updates, any changes made to a ticket since your previous check-in are displayed in bold for your convenience. When you start a new build, clicking "create release note" allows uBugtrack to automatically include all recently resolved or closed tickets in the release note. Furthermore, any new comments you post on a ticket will be instantly sent to a specified Slack channel, ensuring your team stays updated. The platform also offers a RESTful JSON API, which allows seamless integration with your current applications to boost functionality. As it stands, uBugtrack is available in public beta at no cost, with no limitations on usage, enabling you to manage production tickets without concerns over data removal once the beta phase ends. This makes it a superb option for teams seeking a streamlined and effective task management system, providing both ease of use and extensive features.
What is N-able MSP Manager?
In the IT industry, maximizing revenue while providing outstanding services is crucial, yet many help desk solutions can impede profitability by burdening engineers with excessive, non-essential tasks. N-able MSP Manager™ breaks this cycle, enabling you to concentrate on what truly matters and avoiding distractions from trivial details. This innovative software not only helps you deliver value that fosters client loyalty but also consolidates all customer information into one comprehensive IT service management platform. With a customizable customer portal that aligns with your brand, you can enhance client convenience. Performance tracking becomes easier with user-friendly dashboards and reports, while the MSP Manager mobile app allows for efficient on-site issue resolution. Operations are streamlined through quick scheduling options, and essential information can be captured via a straightforward ticketing process, allowing you to return to core tasks without delay. It's important to note that every moment an engineer spends on non-billable activities increases operational costs, which can significantly impact your financial performance over time. By refining your workflow with MSP Manager, you stand to recover those valuable hours and boost your profitability. Ultimately, the right tools can profoundly enhance both your business efficiency and client satisfaction, leading to sustainable growth in the long run. As you implement these solutions, you'll likely see a marked improvement in your team's productivity and overall client relationships.
Integrations Supported
Backup Radar
ESET PROTECT
Halo Service Desk
HaloITSM
IT Portal
N‑able N-sight RMM
QuickBooks Online
QuickBooks Online Advanced
Xero
Integrations Supported
Backup Radar
ESET PROTECT
Halo Service Desk
HaloITSM
IT Portal
N‑able N-sight RMM
QuickBooks Online
QuickBooks Online Advanced
Xero
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
uBugtrack
Company Location
France
Company Website
ubugtrack.com
Company Facts
Organization Name
N-able
Date Founded
2014
Company Location
United States
Company Website
www.n-able.com/products/msp-manager
Categories and Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Categories and Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking