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What is uberAgent?

Improve user experience and strengthen security by leveraging uberAgent's in-depth analytics on user behavior, system efficiency, and protective measures across both physical and virtual endpoints. With uberAgent, IT experts and system designers have access to a wealth of metrics that enhance operational strategies, bolster IT security, ensure compliance with service level agreements, optimize resource allocation, and maintain license compliance across their entire infrastructure. The lightweight agent provides detailed information on applications, networks, and other essential components, empowering administrators to quickly pinpoint and address issues, thus significantly shortening resolution times. Furthermore, uberAgent is adept at monitoring both Citrix and non-Citrix workloads, which enables organizations to simplify vendor management and cultivate a more unified understanding of their operational landscape. By integrating with Splunk Enterprise and Splunk Cloud, the insights gathered by uberAgent can be utilized alongside Splunk AI to automate numerous processes and detect potential security vulnerabilities, ultimately contributing to a more effective and secure IT environment. This integration not only enhances the oversight of IT resources but also positions organizations to be more agile and responsive to new challenges as they arise. As a result, organizations can expect to achieve a greater level of operational excellence and security readiness.

What is Aivo?

Since its inception in 2012, Aivo has addressed key challenges faced by businesses in customer service and growth by offering omnichannel solutions enhanced by Artificial Intelligence. The organization delivers user-friendly tools designed to elevate customer experience, prioritizing the need to restore valuable time to individuals. With a global footprint, Aivo operates seven offices across North America, South America, Europe, and Asia, and maintains a presence in an additional 22 countries, further expanding its reach and impact in the industry.

Media

Media

Integrations Supported

Integrations Supported

Genesys Cloud CX
Salesforce
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Contact our representatives to get a quote: https://www.aivo.co/en/get-a-quote-quick-onboarding/

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Cloud Software Group

Date Founded

2022

Company Location

United States

Company Website

www.citrix.com/platform/uberagent.html

Company Facts

Organization Name

Aivo

Date Founded

2012

Company Location

Argentina

Company Website

www.aivo.co

Categories and Features

System Monitoring

Not specified

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Virtual Assistant

Customer Communications Management

Chat / Messaging
Content Management
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Video Content

Customer Service

Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Virtual Assistant

Live Chat

Third Party Integration

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