urLive vs. Element

urLive enables your customers to effortlessly initiate high-definition live video calls with your team, enhancing communication efficiency. This no-code cloud service is configured, managed, and supported via an intuitive web portal. In contrast to traditional teleconferencing solutions, your team can handle multiple incoming video calls simultaneously through the same link, ensuring seamless connectivity. There is no need for downloads, installations, passwords, or account setups, streamlining the process for users. Customers can engage in unique private video calls with your designated team by simply clicking on an endlessly reusable URL known as an Infinity Link. These brandable, text-based URLs can be easily shared across various platforms, including your website, CRM, social media, chatbots, kiosks, SMS/text messages, and emails, to enhance or elevate communication efforts. The video calls can be accessed from any device or platform through a web browser, ensuring maximum accessibility. Calls are intelligently routed to specific individuals or designated groups based on customizable rules of availability and expertise. Answered calls don’t need a host, as they can seamlessly involve other agents through addition, forwarding, or transfer options. Additionally, the service includes a feature to schedule calls, providing further flexibility. Furthermore, Capacity Services™ are available to respond to calls whenever your team is unavailable, ensuring no customer is left unattended. This innovative approach personalizes customer engagement, allowing for more meaningful interactions through live video calls initiated by the clients themselves.

Element serves as a robust communications platform emphasizing security, founded on the decentralized and end-to-end encrypted Matrix protocol. By facilitating seamless collaboration among your teams, it enhances productivity and overall job satisfaction while ensuring that you retain full control over your data. With features that allow video conferencing and instant messaging, Element transforms traditional communication methods, akin to modern email solutions. Additionally, it offers integration with platforms like Slack, MS Teams, and WhatsApp for greater connectivity. For environments requiring heightened security, Element can be configured to operate within secure borders, cross-domain gateways, or even in completely air-gapped setups. Thanks to its Matrix foundation, the decentralized architecture eliminates any single point of failure, making it an ideal choice for critical applications. To ensure complete data sovereignty, you can deploy Element within your own data center or on-premises. Alternatively, you can opt for our fully managed secure Element Cloud setup, tailored to your preferred region. According to Forrester, Element is particularly suitable for organizations that value flexibility, federation, and data ownership. We invite you to reach out and discover how Element can transform your business communications and enhance your operational security.