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What is versaChat-AI?

versaChat-AI serves as an advanced Digital Assistant tailored for businesses, enabling uninterrupted client support 24/7 without the need for human involvement. By leveraging state-of-the-art technologies such as natural language processing (NLP), machine learning (ML), and sophisticated analytics, it delivers intelligent answers to user inquiries. Acting as an AI-powered chatbot, versaChat-AI meticulously examines user inputs—whether spoken or written—to discern essential components like words, phrases, and grammatical constructs, thereby generating insightful responses and adeptly handling follow-up interactions. Built on the OpenSource RASA framework and utilizing microup actions within its architecture, versaChat-AI guarantees scalability, allowing its services to develop progressively within the organization. One of its standout features is its bidirectional capability, which permits simultaneous connections to external platforms through proprietary chatbot engines like ChatGPT while seamlessly integrating with internal data systems. This distinctive combination of features fosters the creation of tailored responses that significantly enhance user engagement and satisfaction. Moreover, the system's ability to learn and adapt over time solidifies versaChat-AI’s role as an indispensable tool for organizations looking to elevate their customer engagement initiatives, making it not just a tool but a strategic partner in business growth.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

Media

Integrations Supported

Alexa
Avaya Experience Platform
BambooHR
Confluence
Dialogflow
Facebook Messenger
Firebase
Genesys Cloud CX
Google Assistant
HERE
HubSpot Customer Platform
Intercom
Microsoft Teams
OpenAI
Salesforce
Salesforce Service Cloud
ServiceNow
Stackreaction
Workplace from Meta
Zendesk

Integrations Supported

Alexa
Avaya Experience Platform
BambooHR
Confluence
Dialogflow
Facebook Messenger
Firebase
Genesys Cloud CX
Google Assistant
HERE
HubSpot Customer Platform
Intercom
Microsoft Teams
OpenAI
Salesforce
Salesforce Service Cloud
ServiceNow
Stackreaction
Workplace from Meta
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$50
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

vInnovate Technologies

Date Founded

2019

Company Location

India

Company Website

vinnovatetechnologies.com

Company Facts

Organization Name

Cognigy

Date Founded

2016

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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