Ratings and Reviews 19 Ratings

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Sogolytics Reviews & Ratings
    865 Ratings
    Company Website
  • Jotform Reviews & Ratings
    6,933 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    2,986 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    4,352 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    9,244 Ratings
    Company Website
  • LeanData Reviews & Ratings
    1,064 Ratings
    Company Website
  • HubSpot CRM Reviews & Ratings
    24,928 Ratings
    Company Website
  • Titan Reviews & Ratings
    362 Ratings
    Company Website
  • SalesNOW Reviews & Ratings
    89 Ratings
    Company Website
  • Shape Software Reviews & Ratings
    131 Ratings
    Company Website

What is vtenext?

vtenext stands out as the pioneering All-In-One Customer Relationship Management (CRM) solution that seamlessly incorporates a BPMN engine alongside cutting-edge AI technology. By breaking down departmental barriers, it addresses a significant productivity obstacle. A comprehensive CRM like vtenext serves as a vital instrument for enhancing the overall effectiveness across varied business functions. BPMN Engine This integrated feature offers a user-friendly graphical interface that facilitates the automation and digitization of diverse business processes. It empowers team members by eliminating low-value tasks, thereby reducing time wastage and minimizing the potential for errors. Artificial Intelligence With its built-in algorithms, vtenext elevates organizational efficiency and effectiveness through various functionalities, including: - Automatic ticketing and lead classification - A chatbot designed for lead generation - A support chatbot for both internal and external inquiries - Optical Character Recognition (OCR) By automating key areas such as marketing, pre-sales, sales, customer service, and project management, vtenext positions businesses for greater success in a competitive landscape. Ultimately, this holistic approach not only streamlines operations but also fosters a more cohesive and agile work environment.

What is Heeduser?

IT support technicians are essential in tackling the unique challenges that arise from the technology products and services offered by their organizations, which may include a diverse array of devices like computers, smartphones, and various software applications. They possess strong troubleshooting skills and are capable of resolving technical issues through various communication methods, such as phone calls, emails, and online support chats. It is vital for IT support technicians to be well-prepared to effectively address customer inquiries and concerns. Operating in an IT helpdesk setting, these professionals manage technology-related problems and carry out IT maintenance tasks. The growing reliance on technology in both small and large businesses has led to an increasing demand for IT support services in the current digital landscape. Depending on their qualifications and experience, IT support specialists can explore job prospects at home or abroad. The abundance of job openings and attractive salary packages makes this an opportune time to pursue a career in IT support. This field not only provides financial incentives but also offers continuous opportunities for skill enhancement and professional growth in a rapidly changing environment. As technology continues to advance, the role of IT support technicians will only become more vital, highlighting the importance of their expertise in today’s workforce.

Media

Media

Integrations Supported

3CX
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Jira Align
Magento
Mailchimp
Microsoft Exchange
PrestaShop
Salesforce
Shopify
SuiteCRM
Vtiger CRM
Wildix
WooCommerce
Zimbra

Integrations Supported

3CX
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Jira Align
Magento
Mailchimp
Microsoft Exchange
PrestaShop
Salesforce
Shopify
SuiteCRM
Vtiger CRM
Wildix
WooCommerce
Zimbra

API Availability

Has API

API Availability

Has API

Pricing Information

$24/month
Free Trial Offered?
Free Version

Pricing Information

$35 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

vtenext

Date Founded

2006

Company Location

Italy

Company Website

www.vtenext.com

Company Facts

Organization Name

Heeduser

Date Founded

2013

Company Location

India

Company Website

www.heeduser.com

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Event Management

Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Popular Alternatives

Popular Alternatives

easiware Reviews & Ratings

easiware

Easiware