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What is weseethrough?

Our observational methods aim to foster a relaxed and genuine atmosphere for customers as they interact with various brands. Our dedicated research team excels in video analysis and is supported by an advanced analytics platform that captures every vital detail. We present your data in a practical format, facilitating the best possible results for your brand. By leveraging cutting-edge technology, we prioritize comfort, ease of use, and high quality for both agencies and consumers. Through observing individuals in their natural settings, we collect authentic insights that accurately represent real behaviors. Our extensive toolkit features wearables like Go Pros, stationary cameras, and eye trackers, among others. We carefully translate, subtitle, and categorize content by themes, behaviors, and sentiments, while also producing engaging showreels that enrich your presentations with compelling video stories. All footage is securely archived, ensuring you can access it at any time. Furthermore, we can handle, analyze, and subtitle pre-existing vox pops and free-form video responses, allowing for theme-based searches and deeper insights into consumer behavior. This holistic approach not only simplifies your data management but also enhances the storytelling potential of your brand, making it more relatable and impactful to your audience. Ultimately, we strive to bridge the gap between brands and consumers through meaningful insights and narratives.

What is Dovetail?

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

Media

Media

Integrations Supported

Integrations Supported

Airtable
Dropbox
Evernote
Facebook
Feefo
Freshdesk
Gmail
Google Analytics
Google Forms
Intercom
Microsoft Teams
Slack
Surfside
SurveyMonkey
Trello
WON
Wufoo
X (Twitter)
Zapier
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$29/user/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

weseethrough

Date Founded

2013

Company Location

United Kingdom

Company Website

weseethrough.com/brands/

Company Facts

Organization Name

Dovetail Research

Date Founded

2017

Company Location

Australia

Company Website

dovetail.com

Categories and Features

Market Research

Not specified

Subtitle

Not specified

User Research

Not specified

Video Analytics

Not specified

Categories and Features

Experience Management

Not specified

Insight Engines

Not specified

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Multi-Language
Sentiment Analysis
Text Analytics
User Research Analysis

Text Analytics

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Usability Testing
User Research

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