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What is xMatters?

xMatters functions as an intelligent communication platform designed to optimize essential business processes, especially in the realms of IT operations, DevOps, and major incident management. Trusted by over 1000 global organizations, xMatters delivers sophisticated communication tools that enhance IT management efficiency, guarantee business continuity, promote employee engagement, and elevate customer interactions. The platform is distinguished by its remarkable reliability and innovative features, proving itself to be an essential asset for contemporary businesses. Additionally, its functionalities are regularly updated to adapt to the ever-evolving demands of organizations in today's fast-paced landscape, ensuring that users are always equipped with the latest advancements in communication technology.

What is TaskCall?

TaskCall is an all-encompassing platform designed specifically for the automation of incident response and management, catering to the needs of IT and DevOps professionals. It boasts an array of features such as on-call scheduling, AIOps functionalities, automated workflows, real-time call routing, comprehensive analytics, communication tools for stakeholders, and various integration options. Organizations across multiple sectors, including retail, healthcare, financial services, and government institutions, depend on this solution. By leveraging TaskCall, companies can significantly improve their capacity to detect, respond to, and resolve incidents promptly, which ultimately minimizes downtime and enhances teamwork among staff members. Additionally, the platform's advanced analytics capabilities allow teams to refine their incident management strategies continuously, ensuring that they are always improving their performance and efficiency. With the growing complexity of IT environments, the importance of such a solution cannot be overstated.

Media

Media

No images available

Integrations Supported

Activeeon ProActive
Cortex
Cove Data Protection
Dynatrace
Easyflow
Jira Service Management
Kaseya BMS
LOGIQ
New Relic
Okta
OverOps
Salesforce
ScriptRunner for Jira
ServiceNow
SolarWinds Loggly
SolarWinds Pingdom
Splunk Cloud Platform
Workato
X (Twitter)
Zendesk

Integrations Supported

Activeeon ProActive
Cortex
Cove Data Protection
Dynatrace
Easyflow
Jira Service Management
Kaseya BMS
LOGIQ
New Relic
Okta
OverOps
Salesforce
ScriptRunner for Jira
ServiceNow
SolarWinds Loggly
SolarWinds Pingdom
Splunk Cloud Platform
Workato
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per user per month
Free Trial Offered?
Free Version

Pricing Information

$9/user/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Everbridge

Date Founded

2002

Company Location

United States

Company Website

www.xmatters.com

Company Facts

Organization Name

TaskCall

Date Founded

2021

Company Location

United States

Company Website

taskcallapp.com

Categories and Features

Business Continuity

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Data Recovery

Web Access / Restoration
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

Categories and Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

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