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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is Infionic One?

Infionic One stands as the flagship offering from Infionic, representing a robust ERP system tailored for versatility and ease of use. Developed on the OFU Paradigm (Optimized Flexible, Usable), it facilitates swift implementation and customization to cater to the unique requirements of various organizations. In contrast, INFIONIC ZIP is a streamlined version of One, encompassing only the fundamental tools necessary for businesses to tackle their core operational hurdles. This compact solution can be deployed rapidly within a matter of weeks and offers the flexibility to incorporate additional modules as the need arises, enabling it to evolve alongside an organization's growth. Unlike many enterprise software providers that start with a single module and gradually expand, we adopted a different approach by constructing the complete suite from the outset and subsequently developing smaller modules from it. The suite includes MICRO, which focuses on Functional Solutions, Infionic COMPES for contract manufacturing, Infionic Journal: ELNB, QMS represented by Infionic EVOLV, and PPM through Infionic DOMINO. This innovative strategy ensures that our clients have access to a comprehensive and adaptable set of tools right from the beginning.

Media

Media

Integrations Supported

Ameyo by Exotel
Capillary Engage+
Facebook Messenger
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
LINE
Microsoft Teams
Operata
SAP SuccessFactors
ServiceNow
Shopify
Telegram
Viber
WhatsApp
X (Twitter)
Zalo
Zendesk
Zoho CRM

Integrations Supported

Ameyo by Exotel
Capillary Engage+
Facebook Messenger
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
LINE
Microsoft Teams
Operata
SAP SuccessFactors
ServiceNow
Shopify
Telegram
Viber
WhatsApp
X (Twitter)
Zalo
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

Infionic

Date Founded

2007

Company Location

India

Company Website

infionic.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

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