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What is zDesk?

zDesk offers a cutting-edge approach that merges Virtual Desktop Infrastructure (VDI) with Desktop as a Service (DaaS), enhanced by the power of artificial intelligence and supported by customized implementation and assistance services. This innovative platform effectively reduces IT costs associated with desktop management while simultaneously enhancing control and security for endpoint devices. Its architecture is meticulously crafted for optimal performance, utilizing AI and a software-defined infrastructure to maximize efficiency. In addition to its performance advantages, zDesk incorporates comprehensive security measures that ensure complete safeguarding of both data and assets, positioning it as a trustworthy option for contemporary enterprises. Furthermore, zDesk adopts a user-focused strategy that not only addresses but surpasses the dynamic requirements of organizations navigating today's digital environment. This commitment to innovation and responsiveness makes zDesk a compelling choice for businesses looking to thrive in an increasingly digital world.

What is Evolve IP?

Maximize your workforce’s potential by utilizing premium collaboration solutions from Microsoft and Cisco, seamlessly integrated with Evolve IP’s acclaimed enterprise voice and communication services. Our bespoke Purpose-Built® offering is tailored to your organization's needs, significantly boosting employee productivity and improving operational efficiency. Evolve IP Desktop Services, which encompass DaaS, RMM, ITaaS, and more, empower your team to work remotely while allowing IT departments to easily manage, secure, and update devices and applications for all users. Enhance your customer service capabilities with Evolve IP's highly regarded omnichannel contact center solution, recognized in Gartner’s CCaaS Magic Quadrant for three consecutive years and achieving the highest client recommendation score among all vendors assessed. This customized communications and contact center platform is specifically designed to address your business’s unique requirements, ensuring effective and seamless communication. By opting for Evolve IP, you are making a strategic investment in technology that not only enhances your organization's productivity but also improves overall employee satisfaction and engagement. Ultimately, this holistic approach will lead to a more cohesive and efficient work environment for your entire team.

Media

Media

Integrations Supported

Integrations Supported

Act!
GoldMine CRM
Google Contacts
Microsoft 365
Microsoft Teams
NetSuite
Sage CRM
Salesforce
Sugar Sell
Verint Workforce Engagement
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

zDesk

Company Website

www.gavstech.com/zdesk-remote-securedesktop-as-a-service-vdi-b/

Company Facts

Organization Name

Evolve IP

Date Founded

2011

Company Location

United States

Company Website

www.evolveip.net

Categories and Features

Categories and Features

Business VoIP

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

UCaaS

Not specified

Virtual Desktop (VDI)

Not specified

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