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NICE's Proactive AI Agent is an innovative solution designed to enhance complex customer interactions across various industries, including healthcare, finance, telecommunications, and education. By engaging customers throughout their journey, it anticipates needs and addresses potential problems proactively, which significantly lowers the number of incoming inquiries. This advanced agent can handle lengthy interactions that may extend over days, weeks, or even years, maintaining consistent communication through multiple channels like text, email, web forms, and voice calls. With more than 30 ready-to-deploy applications, it automates over 90% of customer interactions, freeing human agents to concentrate on more intricate, high-value engagements when needed. This approach not only increases customer satisfaction but also improves operational efficiency by reducing manual tasks and cutting costs, leading to a more streamlined customer service environment. Moreover, the deployment of this AI technology promotes a more tailored experience, enabling businesses to cultivate stronger, lasting relationships with their customers as they evolve. Ultimately, the adoption of such innovative solutions positions companies to thrive in a competitive landscape.
Integrations Supported
NICE CXone Mpower
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
zPaper
Company Location
United States
Company Website
www.zpaper.com
Company Facts
Organization Name
NICE
Date Founded
1986
Company Location
United States
Company Website
www.nice.com/products/proactive-ai-agent
Categories and Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control