3CX Reviews

We use 3CX internally and refer out to clients as well. The referral/resale process is lightweight and easy.

Powered by AWS, 3CX is our preferred VOiP partner. Their platform is easy to use and cost effective for us and our clients.

Their interface could stand to have a few updates but overall, even that is pretty good compared to others.

Excellent product, would highly recommend for small to enterprise customers that desire features to include reporting, queues, parking, etc...

Easy to use, feature rich, great support and usability.

We recommend this solution, hosted by us, to customers that require reporting, Softphones, queues, etc...

None really. The Windows install can be heavy so we typically recommend Linux.

3CX is the best PBX platform in the industry. Coming from Asterisk it is a night and day difference. Every aspect of the system is user friendly, easy to navigate, and works exactly as you would expect. It is packed full of features and is very easily extendible by writing call flow apps.

Easy To Use.
Exceptional Security Features.
Great Update Schedule.
No Text-Based Config.
Intuitive Interface.

A few small quirks, such as not being able to have different hold music based on DID.

Really great software have not had any major issues since using the software, when i do tech support gets me the help i need.

It's very user friendly, and great tech support when needed, the online forums to help with basic troubleshooting are great.

I don't really have any cons besides in version 18 they moved the ability to set specific hours for extension to the web client.

Your old phone system is a dinosaur and you're sick of calling that one guy that knows how to fix it.

Super easy to setup and roll out. We are a reseller so of course I would say that, right? We also sell a few other phone systems as well, but this is our go-to unless for some reason it doesn't offer what a client wants, which is pretty much never.

Support is pretty awesome as well. When needed they are always polite, respectful, helpful and responsive. They need a Wireshark capture? It’s built into 3CX.

Reporting is granular and awesome.

Is your 10-20 year old phone system sitting in a wiring closet with the rest of your network equipment? What happens when your power goes out or you have network issues? Well if you had 3CX in the cloud nothing. You can use the cell app the accept calls. You/reception can grab a hotspot, connect a laptop./desktop to it and still administer the phone system and take calls.

The cell app is also great because no longer do you have to essentially give up your cell number to a client's caller ID when calling them. Use the 3CX app and for all they know you are sitting at your desk listening to a relaxing 90's nature CD when you are actually sitting on the beach.

Pricing model is excellent. You don't have to buy specific, proprietary phones that will only work with the specific phone system/vendor for $500 each. You have a large list of phones that you can even get off of Amazon that will have a low price tag. A wonderful Fanvil X6U phone that is fully featured can be had for less than half and even cheaper if you don't need the bells and whistles. Granted they have other phonons as well, but 3CX works directly with Fanvil so they are the a bit quicker on the uptake if there are issues. However There ar a BUNCH of phone out there so 3CX and only support so many. You can find out which ones, here: https://www.3cx.com/sip-phones/

Oh, but you don't even NEED desk phones. You can go 100% desktop app and cell phone. So no need to drop hundreds or thousands on physical phones. BUT use USB headsets. Windows and Bluetooth likes disconnect or up and stop working and that not anything 3CX can fix. Cheap $115-20 USB headsets and your off to the races. If you have a receptionist though I ALWAYS recommend spending a little extra and buying them a a great desk phone with a side car. It a major part if their job, so spend the extra on a great tool to do their job.

Major Con - Users get a cell app. The app works great. The feedback from every client seems to be, I don't want my cell app to ring while I am in the office when my desk phone rings. Not one client likes that aspect. For instance: If I have 3CX loaded on my tablet, my work cell, my personal cell and my desktop, and also have a physical desk phone; When someone calls, they ALL RING. There should be options for a presence that means only your desk phone will ring OR you can select which specific registered devices that will ring when in said presence. That's pretty much the only con I can think of.

The engineers who wrote 3CX phone system probably understand the user experience better than other vendors. The software are most stable - best experience since Microsoft Windows 3.1.

Never pay per extension.
Most innovative IP-PBX around.
Scales up & down - easy to install & maintain.
Answer calls from anywhere.
Audio/video calls from you mobile.
All these feature for a meagre annual license price.

Works out of the box and easy to maintain - that could be a con for 3CX partners.

This is a great Phone System that I have been working with for over 8 years and what I sell my customers because it's a great product and sells itself. I doubt I will ever work with another Phone System.

- Easy to setup
- Easy to manage
- Great product to sell customers
- The features are some of the best available
- Great cost for the product

Sometimes there are updates that make major changes to how the system is managed and it's really not needed. They do a great job of making sure you know how to work with the changes and have a slow transition to make sure they are well known before the changes take affect.

Overall I would recommend 3CX to any customer and MSP that is looking to offer a feature rich, reliable communications platform to their customers.

It works and works well.
I can count on 3cx to provide my customer reliable communications. The software is easy to use, has lots of features and allows for the flexibility that businesses need in today's work environment.

Updates often happen without notice, especially if you are hosting with 3CX. Documentation follows, but after the update has been done, which can make for a frustrating support situation....prime example of V18 release 5 to release 6. If you are hosting in your own environment, you have more control.

Over all the 3CX phone system is a fantastic unified communications system for organizations large and small. 3CX provides high end features as standard and is very easy to use and manage.

Incredibly user friendly with standard features normally hidden behind paywalls or add-on modules.
Ability to allow users to manage their own extension settings and desk phone(s) to their liking along with time of day rules and routing allow admins to focus on the running of the system instead of the headaches of user management.

Customization is rather limited and the system does pitch quite a fit if you make changes outside of those in the webgui or use a non 3CX suggested trunk.
3CX also doesn't like when you make changes to the built in phone templates and will even disqualify you from getting support if you do use a custom template, even if based on a 3CX supplied template.

We have been using 3CX for years across multiple clients, sites and states. It's installed at government sites, companies and homes. It always works and is the only phone system that will not rip you off once you go with them. A+

Easy to use.
Reliable.
Fast.
Features are unreal.
Set it and forget it.
Chat features through a website.
Texting to land lines is awesome.
It goes on and on.

Doesn't make coffee.
Will not do back rubs.
Does not clean the house.

The Maynard Group is your ready and capable 3CX partner. We can provide, customize, manage and support your new business phone system. We have competitive pricing, excellent customer service. Please contact us at www.themaynardgroup.com

Overall 3cx is a great cloud PBX suitable for any business (or home). Features are extensive and anything left out can be achieved by 3rd party integrations utilizing APIs. There are many custom configuration options such as custom SIP trunks and custom phone auto provisioning templates. Feature updates, phone firmware updates and bug fixes come often.

- Easy SIP Trunk set up
- SMS/MMS features and flexibility
- Complete user guides and extensive blog activity
- Feature requests allowed by partners
- Great option for all businesses from a small car wash all the way up to a enterprise call center

- Version 18, Build 6 has some things configurable from the Admin Console and some things that need to be configured through the web app. This is unfortunate. All settings should be available in the Admin Console
- Version 18, Build 6 has major changes in terms of SMS routing. Any customer that we update to this version will need extensive SMS reconfiguration. Having said this, the new way that SMS routing is configured in the same inbound rule for phone calls is much more efficient. This provides a more efficient setup for new customers, however a difficult update for existing customers.

3CX has been a powerful VoIP solution for us and our clients. Most of us love the fact that we can utilize the soft phone on smartphones and on computers, which makes the hybrid approach (in office and work from home) so much easier.

Small offices can get started with NO licensing costs! But, even so, the cost of licensing for larger systems is very reasonable when you break it down 'per phone'.

The push to use 3CX Hosted feels forced and not all resellers prefer that route. Managing extensions can sometimes be a pain.

3CX simply works for customers with ease of management and control. It is flexible to allow users to work in office or remote.

With paying for just simultaneous calls instead of extensions it allows for a lot of flexibility in setup. Users are able to customize their phones as long as you are running a supported phone.

Some permissions could be a little more granular when providing management access.

This PBX has been deployed at multiple hotels and businesses from 3 extensions up to 500 and we have minimal overhead with troubleshooting and changes are quick and easy. It supports all of the features that are requested and has been consistently able to adapt to any deployment environment.

3CX is straight forward and easy to use and implement. Users are easily added and are able to provision their own devices with little to no help. Calls have good quality and testing any changes is accomplished with good documentation from 3CX.

Changing the interface with each update - locations of buttons and features are in new places often.

3CX has been our go to PBX solution for our partners. Ease of use, great documentation, training resources, features, pricing, and integrations. You cant go wrong with 3CX!

Takes the complexity out of normal phone system deployments. Gone are the days of command line installs/changes just to make simple alterations to configuration.

The solution is built with the reseller in mind leaving plenty of upsell opportunities to provide customers features they didn't know they could have without the "enterprise" price.

Sometimes there is a tendency to leave behind the ways of "old phone system usage". It's hard to reconcile with users who have been interacting with their phone system a certain way for 30 years and have them update to new technology, sometimes they just want the new system to act like the old.

Excellent service with free options. They have great support and many functions using the management console—an easy-to-use interface.

Great service.
Easy to use.
Fast support.
You can use it on Linux or Windows.
Simple installation and administration.

The pricing could be better.
The windows client is with an old design.
Sometimes the options are hard to find.

Overall and great value for the cost. The fast set up, hosted experience make it a synch to configure and deploy.

3CX has an easy to use interface, make setting up new accounts quick, and integrates with a number of SIP providers.

There are a couple missing features which could make the platform better. Having the ability to receive text messages on the same number seams to be a common feature among competitors, but requires workarounds in 3CX.

We onboarded 3CX during Covid as our existing phone system wasn't that robust. As an IT provider, we ended up offering it to existing clients and now have two dozen or so clients on the solution, all happy, all working perfectly fine.
Recommend looking at cloud hosting for this product and going through a partner channel where the support is near instant. Use a local company to support it!

Ease of access and use, setup, administration, features. The overall product has a great deal of features and you can do most things with it. They are always updating the software to stay top of the line and we went from using the system to actually selling and supporting it for clients.

None, 3CX support is confusing as you go to your partner. Logging for users.

If you're looking for a self-hosted platform that serves any sized business, this is certainly the solution. It provides an excellent array of deployment options and the management dashboard is very intuitive and easy to manage. My preference is the Linux-based self-hosted server. Lightweight, yet incredibly powerful.

Intuitive user interface.
Plethora of deployment options.
Variety of compatible hardware.
Excellent service support.

Needs Site-2-Site Interlinking (ie. 3CX VPN).
SBC software is kludgy (likely deprecated).
Push for Cloud is too strong. (I like self-hosted control).

We have been using and installing 3CX as our sole VOIP offering for our customers for over 2 years now and are very happy with their service. They provide a solid VOIP solution, rich in features and at a great price. We've tried and worked with multiple "popular" hosted providers in the past and 3CX blows them all out of the water in my opinion. Of course there's going to be minor things along the way as with any solution, but 3CX is definitely a level above the rest.

3CX is very easy to use, for both the end user and the admin. Loaded with great features. The pricing structure is very affordable and more than competitive with other solutions out there. They are constantly adding updates and new features or improving on the ones they already had.

I can't really come up with any cons. It doesn't matter what system you use, there will be something that pops up from time to time along the way, but I don't really have anything negative to say about 3CX.