3CX Reviews

We have had a wonderful experience with 3CX and have migrated over 20 customers to the platform in our private datacenter.

Incredibly easy to deploy on-site, very easy to configure and a lot of advanced call flow features that allow for the ability to support any customer.

No outbound fax integration, no option for monthly payments.

3CX is hands down the best bang for your buck in the IP PBX market. We have been using them for several years, and they keep improving on an already excellent product. The feature set that 3CX provides meets all of our needs and has been flexible as our business has grown. The support staff at 3CX has always been available to help solve any issues that come up. We've used 3CX since they first entered the US market and don't plan on changing.

Flexible platform, user friendly, excellent support, moderate pricing, versions just keep getting better.

Any issues that we have faced with 3CX over the years has been repaired as needed or changed in new versions.

We partnered with 3CX nearly 14 years ago. In addition to being a Solution Provider for 3CX, today, we are one of the largest 3CX Partners in the United States. The product continues to evolve with innovative and meaningful feature updates. Major Updates are released like clockwork every 18 months. There are periodic Service Packs released between the major updates that add features as well. If you are an IT Company wanting to sell 3CX, reach out! If you are a business considering the solution and would like to learn more, or see it in action, reach out!

Feature / Functionality - Total Cost of Ownership.

Not just a Phone System, 3CX is a Communication Solution.
- Voice - Desk Phones, Soft Phones, Web Client
- Browser Based Web Client OR Stand Alone Phone App for Your Laptop/Desktop
- Soft Phone for your Mobile Devices
- Web Client / Web Conferencing
- SMS/MMS Text Messaging

Not sure I have one...but if I had to give something, I would say the Reporting could be improved to provide more options for those that need to slice and dice data much deeper than what most administrators would need. It is good enough for most, but for those that rely heavily on reporting, there is room for improvement.

All around an excellent, affordable product that is easy to use, install, and manage. Full of features and integrations.

Easy to use.
Easy to Install.
Easy to Administrate.
Full of features from auto attendants to the ability to text via the PBX system.
Endless integrations with CRMs.

No real cons. Sometimes support could be a little quicker to respond to issues.

A perfect solution for any client. Installation and setup is relatively straight forward with ongoing service and availability being rock solid. Additionally, training and certifying your technical teams will no cost you an arm and a leg as with most traditional telephony solutions.

Excellent Phone solution at a reasonable price point. Have been running virtual helpdesk on 3CX for 3+ years without an issue. Perfect solution that allowed MSP to seamlessly migrate to a work-from-home environment during COVID pandemic and we continue to leverage 3CX in today's hybrid work environment.

As with most IP Telephony systems, your phone hardware choices may be a bit limited. However, majority of client base has migrated to wireless headsets to avoid cost of moving from legacy on-premise or costly IP Telephony solutions.

Stays up, very little downtime, and easy to upgrade and they are always working on improving the system so upgrades are about one per year.

Ease of setup, and maintenance, works well. Rock solid system, and the upgrades are released about one per year and are very easy to install. Simple but reliable backup system, and straight forward management.

Very little I don't like, all and all an excellent system. They could expand the support for SIP TRUNK Carriers, and stabilize the carrier list. Carriers seem to come and go a little.

Overall, I'd highly recommend 3CX. It's a stable and reliable phone system that is easy to use and administer.

Easy to use and administer. A nice feature is the ability to use remote phones without a VPN configuration via 3CX's STUN protocol.

No real cons at this time; at times some of the dashboard settings can be a bit overwhelming but that may be due to my inexperience.

It is the best system I have tried out there coming from the ATT/Lucent/Avaya platforms to Shoretel/Mitel. The cost of entry is very low and the system is easy to manage. The automated backups is a major plus and the ability to work on Windows or Linux makes 3CX very versatile.

Due to the simple setup, we can use 3CX with almost all of our clients, receiving useful information into both the total number of inquiries they received and the sales those inquiries generated. The software is top-notch and has a wonderful user interface. I can notice the quality here because I've been a software engineer for almost 30 years.

Sometimes features disappear between versions. You typically expect more and not dropping features. The licensing scheme changes every 18 months or so which makes it aggravating to figure out. 1 minute you own it, and the next your paying yearly making it hard to pitch the budget to C levels. The approved list of SIP trunk providers goes up and down. The recommendation of using custom extensions and then saying you are not supported is a bit aggravating. The support site needs better versioning organization. Nothing worse than finding a solution that doesn't work on your version.

Turnkey system that you can get running in a matter of minutes and will stay running for years without fault.

3CX is simple to setup and provision phones. In-built call queues are a snap to setup. Wide range of supported phones.
ROCK solid - always on and just works.

Wish it had some more customizability like Asterisk. But not a showstopper.
Comes with some features that are poorly trying to compete in a crowded marketplace - i.e. video conference and conference bridges are lacking compared to like features you probably already use with products rhyming with "reems" or "loom".

People really need to try 3CX the new features are amazing and not even the biggest PBX can compete with price, easy to configure and management, this can reduce your IT cost by 40%.

Easy to configure and manage.
Stability is key and 3CX doesn't fall short.
SBC management and configuration is a breeze, people without knowledge can build their PBX easy.

I haven't find a Con, I have even been able to configure IPTTY phones registering them even when its not a out of the box supported model.

Just better than any other PBX I've used. And my job is to use and sell PBX systems. My customers are always happy when I set up their system, and they too find it easy to use. It just works.

I love the ease of use of 3CX. The GUI and layout is simple and easy to navigate. Features that one would expect out of a PBX can be easily found without much difficulty.

Pricing model/business model has changed more than twice since I started using it. Fortunately its Pros outweigh this con.

Overall 3CX is a great software, but I'm not a HUGE fan of the company. Not speaking from an end-user standpoint, but from a partner stand-point. End-user point of view: It's easy to use, you don't HAVE to use the web interface but you can and it works well.

The software is easy to use, and very configurable. With the enterprise license you can do what you need to do with the phones to make it nice and customized.

Company changes pricing fairly often since v16
"Free" tier is basically being phased out.

Overall good experience for both users and admins.
Lots of good features compared with the competition.

Easy to manage.
Lot's of administrative tasks are automated like renewing SSL certs.
Flexible for most businesses.

STUN provisioning can be tricky but they recommend using their SBC (Session border controller).

3CX does what a phone system is supposed to do, which is just work. Our business relies on our phone system so it needs to work, and does. Haven't had any issues with it thus far. Set up was easy and the few snags we encountered were remedied by support.

Affordable, comprehensive feature set, easy to set up, good support

We've been using 3CX for 7 months now with zero issues. Nothing to complain about.