ADAM DMS Verified Customer Reviews (2026)

Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.

Vehicle Acquisition Network (VAN) is buy center software for franchise and independent auto dealerships, built for buying used cars directly from private sellers. Dealers use it to buy from consumers in their market before those cars reach the auction lane. How it works: - VAN scans 25+ online marketplaces for for-sale-by-owner vehicles and puts them in one dashboard, matched to your buy box (year, make, model, mileage) inside your territory. - It filters out listings from other dealers, scam listings, and Do-Not-Call numbers, decodes each VIN, and adds live market valuation. - Your buyer calls, texts, and emails sellers from inside VAN, and every conversation stays attached to the vehicle. - One click pushes a car into vAuto, where your manager appraises it. CARFAX and AutoCheck reports run inside VAN. - VAN runs inside VINCUE Buy Center Pro as VAN Mode, where VINCUE applies your buy plan to each private-seller car. Plans: - Professional ($1,695/month): the core platform plus an Acquisition Coach™, an experienced private-party buyer who meets with your team. Every plan includes one. - VAN Accelerate™ ($2,495/month): adds automated text and email outreach, automated follow-up for unresponsive sellers, automatic replies to KBB ICO leads within minutes, and automatic responses to AccuTrade leads. - VAN Managed Buyer™ ($5,995/month, 90-day initial term): VAN hires, trains, and manages a full-time buyer who works only for your store on sourcing, outreach, and negotiation. Your desk inspects, makes the final buy decision, and signs the check. Listed prices are starting rates; final price depends on territory size and number of users. Software plans go live in about four days, and Canadian dealers are billed in CAD. VAN was founded in 2013 by Tom Gregg and serves dealers in the United States, Puerto Rico, and Canada. To see VAN on your market, call 855-952-4949.

Blackpurl is an innovative dealership management platform that is revolutionizing how dealerships operate. It caters to dealers seeking a customizable software solution that aligns with their unique business practices, rather than spending money on flashy features that do not enhance daily operations. With seamless integration options for top-tier solutions like Shopify for eCommerce, QuickBooks and Xero for accounting, and DP360 for customer relationship management, Blackpurl empowers dealers to select the tools that best fit their needs. More than just another DMS, Blackpurl offers a cloud-based platform that is transforming the DMS landscape. As we often say within our team, we’re not merely enhancing the superficial; we’re completely overhauling the entire system for a more effective outcome. This commitment to genuine innovation sets Blackpurl apart in an industry that often settles for mediocrity.