CM Verified Customer Reviews (2026)

CHARMS is a robust online case management platform designed to oversee every element of record maintenance for various services, including foster care, adoptions, residential care for children, supported housing, and recruitment for foster carers. Operating as a non-profit entity, SCN remains under private ownership and is guided by sociocratic principles, ensuring that all staff and clients contribute to the evolution and enhancement of the CHARMS Community. This inclusive approach allows everyone—employees, customers, suppliers, and especially the users of CHARMS—to voice their opinions on the platform's development and functionality. By prioritizing the safeguarding of sensitive information, CHARMS empowers educators, social workers, and other care providers to concentrate on their vital responsibilities without concern. Ultimately, this commitment to privacy and community engagement fosters a supportive environment for all stakeholders involved.

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the UK and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC (Care Quality Commission) and CIW (Care Inspectorate Wales) compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025. Sister companies under the same group include compliance specialist MOA and Australian aged care software provider Health Metrics. CareLineLive includes: Electronic Medication Administration Records (eMAR) for medication management Care rostering software with AI-assisted scheduling Carer Companion mobile app for Android & iOS Care Circle Portal for family member access GP Connect integration for NHS patient records Payroll and invoicing automation CQC compliance tools for UK care providers Fully managed handsets with remote wipe MOA Benchmarking's audit tool for CQC/CIW compliance

CaraSolva replaces error-prone paper charting with an intuitive, web-based suite designed to streamline operations for Home and Community-Based Services (HCBS), I/DD providers, and assisted living facilities. By automating the medication administration process and daily care documentation, CaraSolva helps agencies significantly reduce liability, ensure state and federal compliance, and improve client health outcomes. Founded by nurses for caregivers, the CaraSolva suite addresses the critical "last mile" of healthcare delivery. The core module, MedSupport®, is an enterprise-grade Electronic Medication Administration Record (eMAR) that ensures the right medication is given to the right person at the right time. Beyond medication management, the suite offers a holistic approach to agency management through CareSupport® (for tracking ADLs and vitals) and BehaviorSupport® (for behavioral health tracking). With seamless pharmacy interoperability, the system automatically syncs physician orders and refills, eliminating manual data entry and freeing up staff to focus on person-centered care. Key Benefits & ROI: Risk Mitigation: Reduces medication errors and prevents missed doses through proactive alerts and mandatory documentation fields. Audit Readiness: "Click-of-a-button" reporting transforms days of audit preparation into minutes, ensuring your agency is always survey-ready. Operational Efficiency: Integration with long-term care pharmacies eliminates the need for manual transcription of MARs, saving countless administrative hours every month. Remote Oversight: Cloud-based access allows nurses and managers to monitor health status, compliance, and staff performance from anywhere, 24/7.