CM Verified Customer Reviews (2026)

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the UK and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC (Care Quality Commission) and CIW (Care Inspectorate Wales) compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025. Sister companies under the same group include compliance specialist MOA and Australian aged care software provider Health Metrics. CareLineLive includes: Electronic Medication Administration Records (eMAR) for medication management Care rostering software with AI-assisted scheduling Carer Companion mobile app for Android & iOS Care Circle Portal for family member access GP Connect integration for NHS patient records Payroll and invoicing automation CQC compliance tools for UK care providers Fully managed handsets with remote wipe MOA Benchmarking's audit tool for CQC/CIW compliance

CHARMS is a robust online case management platform designed to oversee every element of record maintenance for various services, including foster care, adoptions, residential care for children, supported housing, and recruitment for foster carers. Operating as a non-profit entity, SCN remains under private ownership and is guided by sociocratic principles, ensuring that all staff and clients contribute to the evolution and enhancement of the CHARMS Community. This inclusive approach allows everyone—employees, customers, suppliers, and especially the users of CHARMS—to voice their opinions on the platform's development and functionality. By prioritizing the safeguarding of sensitive information, CHARMS empowers educators, social workers, and other care providers to concentrate on their vital responsibilities without concern. Ultimately, this commitment to privacy and community engagement fosters a supportive environment for all stakeholders involved.

Access Mosaic is a robust, cloud-powered platform designed for the management of social care cases involving both adults and children, providing organizations with a centralized system that simplifies case documentation, financial management, and compliance tracking. This innovative solution is crafted to reduce the burden of administrative duties and improve results by guiding practitioners through structured workflows that comply with legal regulations while allowing for adaptability to local methods. Among its notable features are critical modules for social care case management, mobile access specifically designed for field personnel, a provider portal that encourages collaboration with external service providers, and the ability to access real-time health information that consolidates data from general practitioners, hospitals, and outpatient facilities. Such integration empowers practitioners to make informed, comprehensive decisions about care pathways, enhancing the quality of service provided. Gaining trust from numerous UK councils, Mosaic not only integrates seamlessly with other health and social care applications but also promotes inter-agency cooperation, fostering a shared understanding of individual needs. By optimizing the delivery of care, the system significantly reduces paperwork and duplication of efforts, which contributes to heightened efficiency and improved outcomes for those receiving care. Moreover, the continuous evolution of the platform ensures that it remains aligned with the latest best practices in social care management.