Addigy Integrations

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

Provide remote assistance to both client and internal systems through unattended access, enabling users to connect to their computers from afar. Whether you're new to remote support solutions or seeking a cost-effective alternative to pricier options, Splashtop Remote Support is an ideal choice. This top-tier remote support solution facilitates seamless access to your managed devices from any platform, ensuring you can connect anytime, backed by our rapid, high-definition connections. With Splashtop, remote management becomes efficient and user-friendly, enhancing productivity for both support teams and users alike.

1) Effortlessly enhance customer satisfaction Coordinate interactions across various platforms Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface. 2) Enhance your support staff's efficiency Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team. 3) Facilitate smooth self-service options Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots. 4) Monitor your customer satisfaction goals closely Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets. Support your team's ability to work remotely without interruptions 1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users 2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility 3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.

ConnectWise PSA, previously known as ConnectWise Manage, is a comprehensive business management solution tailored for organizations that provide technology support and services, and it is relied upon by over 100,000 users. This platform is packed with numerous features that enhance team accountability and boost operational efficiency, encompassing tools for help desk management, billing, time tracking, project oversight, agreement handling, sales and marketing, procurement, and reporting. By offering an integrated professional services automation (PSA) solution, ConnectWise PSA fosters a unified perspective of your entire operations through a singular data layer, allowing for improved clarity and streamlined business processes. This holistic approach not only helps organizations manage their resources effectively but also empowers teams to respond swiftly to client needs and market demands.

Our objective is to organize global information in a systematic way to ensure easy access and usability for everyone. When you perform a search, you are met with an overwhelming number of webpages brimming with useful content. The selection process that Google undergoes to determine which results you see actually commences long before you start your search, as it is fueled by a commitment to providing the highest quality information suited to your needs. Before you even enter your query, Google carefully catalogs data about various webpages in its Search index, a massive database that far exceeds the total knowledge found in all of the world's libraries. In just a few seconds, Google's Search algorithms analyze hundreds of billions of pages within this index to present the most relevant and beneficial results customized to your needs. To make your search experience even better, Google offers results in multiple useful formats, such as maps with navigation, images, videos, and stories, while constantly working to develop innovative ways to present information. This continuous advancement highlights our dedication to enhancing how you discover and engage with the immense trove of information available on the internet, ensuring it meets your evolving needs.

Easily connect your applications and optimize your workflows with minimal effort. Tailored for individuals with hectic lifestyles, Zapier automates the movement of data between your web apps, enabling you to focus on your priorities. With just a few simple clicks, you can link your online tools for smooth data exchange. Information transitions seamlessly between your applications through automated processes termed Zaps. Speed up your projects and elevate productivity, all without needing coding expertise. Discover how Zapier makes automation accessible to everyone. Keep utilizing your favorite tools while enjoying the broad connectivity provided by Zapier, which integrates with more web applications than any other platform and continuously adds new ones every week. Our system is compatible with widely-used applications like Facebook Lead Ads, Slack, QuickBooks, Google Sheets, Google Docs, and many others! The user-friendly editor supports self-service automation, allowing you to create Zaps independently, without the need for a developer. Take advantage of Zapier’s built-in features to develop powerful workflows without depending on extra services. With over 3 million users relying on Zapier to manage their repetitive tasks efficiently, it's clear that the platform is trusted. Additionally, Zapier Agents enable businesses to automate real-world tasks by creating custom AI-driven assistants, which boosts both efficiency and creativity. As a result, Zapier not only streamlines automation but also broadens the scope of collaborative potential for teams, paving the way for innovative solutions.

Cyberthreats can be effectively eliminated, fostering a sense of security among users. The conventional antivirus solutions are no longer adequate in today's fast-evolving landscape. Malwarebytes proactively detects and neutralizes emerging threats even before traditional antivirus programs are aware of their presence. This advanced software is capable of blocking a wide range of dangers, including viruses, malware, harmful websites, ransomware, hackers, and other risks that standard antivirus programs often fail to address. Organizations of every size are adopting our innovative protection and response methodologies. Unlike traditional antivirus solutions, which tend to lag in addressing new threats, our system employs advanced techniques. Our multi-layered approach incorporates anomaly detection, a form of artificial intelligence, along with behavior matching and application hardening to obliterate previously unseen malware. This proactive strategy sets us apart from conventional antivirus tools and enhances overall cybersecurity. By continuously evolving our defenses, we ensure that users can navigate the digital landscape with greater peace of mind.

A single platform offers endless opportunities to engage with both your customers and staff. Any application can be made secure with authentication capabilities. Okta enables you to swiftly develop experiences that are both secure and enjoyable. By integrating Okta's Customer ID products, you can assemble the necessary framework to ensure security, scalability, and dependability. Safeguard and empower your employees, contractors, and partners effectively. Okta’s workforce identification solutions ensure that your employees remain protected regardless of their location. You will be equipped with essential tools to streamline cloud transitions and facilitate hybrid work environments. Trusted by organizations worldwide, Okta is committed to safeguarding workforce identities while promoting seamless connectivity across various platforms. This reliability and trust make Okta a go-to choice for businesses aiming to enhance their security infrastructure.

Microsoft Entra ID, formerly recognized as Azure Active Directory, is a powerful identity and access management platform that offers essential directory services, application access governance, and advanced identity protection features in the cloud. By implementing this identity solution, organizations can bolster their security while effectively connecting employees, clients, and partners to their applications, devices, and critical data resources. Leverage strong authentication techniques and tailored access policies to safeguard resource access without compromising user experience. Strive for a swift and simple sign-in process across your multicloud setup to enhance user productivity, reduce time spent on password management, and improve overall operational efficiency. By centralizing the oversight of all identities and access to both cloud and on-premises applications, organizations can achieve greater visibility and control over their resources. This holistic strategy not only secures sensitive information but also cultivates a seamless, collaborative environment that benefits all users, ensuring that they can work effectively and efficiently. Additionally, by regularly updating and optimizing access protocols, organizations can stay ahead of potential security threats while maintaining a user-friendly interface.

Founded in 2011, BrightGauge, a product of ConnectWise, was developed to fill a significant void in the small to medium-sized IT services sector. It offers an enhanced method for clients to retrieve data and oversee their operations more effectively. With BrightGauge Software, users can showcase all their business metrics in a unified interface through the use of gauges, dashboards, and client reports. Currently, over 1,800 businesses around the globe utilize BrightGauge. The software seamlessly integrates with a variety of popular business tools, including ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, making it a versatile choice for many organizations. This broad compatibility ensures that users can streamline their workflows and improve their overall business performance.

Elevate your approach to asset management by transforming complexity into actionable capability. Our cyber asset analysis platform equips security teams with comprehensive insight into their assets, contextual information, and the risks inherent to their attack surface. With JupiterOne, organizations can shift from the challenges of asset visibility to harnessing it as a powerful advantage. This transition not only enhances security posture but also fosters a proactive approach to managing vulnerabilities.

The top-notch IT documentation software can significantly enhance your business growth. We proudly cater to the highest-performing managed service providers globally, boasting over 300,000 daily users across more than 70 countries, along with a plethora of awards for productivity and innovation. IT Glue stands out as a prominent documentation platform utilized by numerous MSPs, enabling you to systematically arrange your clients' information for optimal service delivery. There are no barriers to accessing connected information, as you can associate related items, ensuring you have everything at your fingertips. Fortify your operations with a robust, unalterable audit trail and a state-of-the-art password management system. With all your documentation seamlessly integrated, efficiency and security are at the forefront of your business strategy, allowing you to focus on what truly matters—serving your clients effectively.

Watchman Monitoring provides a Software as a Service (SaaS) platform that focuses on the effective management of the health of computers operating on Mac, Linux, and Windows systems. The service delivers hourly updates on various health metrics, such as disk I/O errors, backup functionalities, and RAID setups, functioning through two key components: the monitoring agent and the monitoring server. Installation of the monitoring agent is straightforward, with several quick methods available for users. Once set up, the agent consistently operates on an hourly schedule, sending its findings back to the Watchman Monitoring Server. The server then compiles the incoming reports from the monitored devices and alerts users promptly when any issues are detected. Furthermore, the dashboard provided by the server allows subscribers to gain immediate insights into all monitored machines, featuring advanced search functionalities and detailed inventory information that empowers them to manage and address potential challenges efficiently. This holistic approach not only enhances users' ability to maintain system performance but also ensures that they are equipped with comprehensive resources for effective system management. By leveraging this service, users can significantly mitigate the risks associated with system downtime and operational inefficiencies.

Demonstrating a contemporary Managed Service Provider (MSP) involves showcasing a singular, white-labeled client portal that leverages automation to facilitate Ticketing, Service Catalog management, Reporting, Client Training, and Communication. This platform seamlessly integrates with tools like Office 365, ConnectWise, Autotask, Syncro, and BMS, allowing for centralized management of all client interactions within a secure environment. By creating a fluid experience for clients that spans from ticketing to account management, you can enhance satisfaction and engagement. It’s essential for the service catalog to be user-friendly, ensuring that clients can easily navigate and purchase services from your MSP. Since there can often be discrepancies between the information you possess and what your clients provide, CloudRadial’s fully customizable intake questions and ticket triaging help streamline this process. To effectively encourage your clients to utilize the portal for service requests, it’s crucial to convey the value and convenience that it offers. By prioritizing user experience, you foster a more productive relationship that benefits both parties.

Many PSA tools are often complex and laden with features that require expert configurations for effective use. In contrast, Zest was developed with the understanding that a PSA should be tailored to the precise requirements of MSP managers and technicians, allowing immediate usability post-installation. Unlike other platforms, Zest provides a ready-to-use experience right out of the box, removing the protracted setup process that can extend for months. This distinctive approach differentiates Zest, significantly boosting your MSP's capacity to attract and retain customers. By prioritizing streamlined workflows for technicians, Zest becomes the PSA solution that users genuinely enjoy. Maintaining client satisfaction is crucial for any MSP's success, and Zest guarantees visibility into the status of every account. Designed as a response to cumbersome MSP management systems, Zest eliminates the need for excessive customizations, lengthy configurations, and the cost of hiring additional staff, offering only the fundamental tools necessary. Through this simplification of management processes, Zest empowers your team to concentrate on what truly matters—providing outstanding service to clients while fostering long-term relationships. Furthermore, Zest's user-friendly interface ensures that even new team members can quickly adapt and contribute effectively.

Datto's Autotask Professional Services Automation is a comprehensive cloud-based PSA solution designed to offer a unified perspective of the entire organization. This platform empowers Managed Service Providers (MSPs) to consolidate their operational processes and leverage data insights to enhance service quality, boost productivity, and maximize profitability. Autotask PSA enables MSPs to efficiently manage every facet of their business operations. It seamlessly integrates all the critical tools necessary for running a managed service enterprise. By centralizing operations, Autotask PSA delivers immediate insights through customizable dashboards and widgets that facilitate informed business decisions. Additionally, the platform requires no maintenance or testing, ensuring a hassle-free experience. With a proven history of providing exceptional security and an impressive 99.99% uptime, Autotask PSA becomes the essential hub for any MSP, streamlining workflows and significantly increasing overall efficiency. As such, it serves as an invaluable resource for businesses aiming to thrive in a competitive landscape.

Streamline, secure, and enhance your IT managed services with Liongard, the sole automation platform that offers comprehensive visibility throughout your entire tech stack. This capability empowers your team to operate at ten times their usual efficiency. The monotonous task of manually logging in to oversee Internet Domains, SQL servers, and other systems can be eliminated. By consolidating systems within Liongard, you can efficiently audit historical data, monitor significant changes, set proactive alerts, and generate reports across your IT infrastructure. With Liongard's integrated automation platform, onboarding new customers and keeping track of system modifications becomes a seamless daily process. Moreover, this platform aids in gathering data for business assessments, identifying new project potentials, and transforming clients into Managed Services. As a result, your managed service provider can achieve greater profitability, improved efficiency, and enhanced security, covering everything from the evaluation of prospective clients to the safeguarding of their systems. Automation provided by Liongard reduces the likelihood of human error, thus streamlining operations significantly. Ultimately, embracing Liongard means not only enhancing your current capabilities but also preparing your organization for future growth and stability.

Effectively overseeing the SaaS environment of your clients can yield substantial cost reductions while improving your ability to manage and supervise. By utilizing SaaS usage data, you can eliminate uncertainties and turn insights into action! Keep a close watch on unauthorized SaaS applications to maintain robust security measures. Enhance the procedures for SaaS provisioning, de-provisioning, and approvals by incorporating automation. It's crucial to provide thorough reports on SaaS usage across the organization. Examine SaaS consumption alongside licensing agreements to identify areas for potential savings. Augmentt empowers you to understand SaaS usage, optimize costs, enforce security protocols, and improve overall efficiency. Discover the full spectrum of SaaS applications in use within your clients' environments to mitigate risks, boost productivity, and cut expenses. Effectively track user activity, consumption, and costs associated with all your SaaS subscriptions. Eliminate uncertainties from subscription management and start enjoying financial gains immediately! By implementing these strategies, you not only protect your client's digital landscape but also enhance the quality of your service offerings, positioning yourself as a trusted partner in their success.

By leveraging API connections from your existing tools, it is crucial to guarantee that your controls are effectively established and functioning across all cyber assets. Our clientele is varied, encompassing sectors such as legal, finance, non-profits, and retail, with numerous well-known organizations depending on us to protect their essential cyber resources. Establishing a detailed inventory of devices becomes possible by integrating with your current frameworks through API connections. Should any issues arise, the workflow automation system is capable of triggering responses through a webhook, thereby enhancing your operational efficiency. ThreatAware delivers a comprehensive snapshot of the effectiveness of your security controls in an intuitive format, empowering you to maintain visibility over your security stance regardless of the number of controls in place. The data generated from any device field allows for the effective classification of your cyber assets, facilitating both monitoring and configuration. When your monitoring systems accurately represent your real-time operational environment, each alert becomes critical, helping you remain vigilant against potential threats. This increased situational awareness fosters proactive security strategies and reinforces your overall defense mechanisms, ultimately leading to a safer cyber environment for your organization. Furthermore, this holistic approach not only enhances your immediate security posture but also prepares you for future challenges in the evolving landscape of cybersecurity.

Experience a comprehensive solution that automates discovery, documentation, password management, and the creation of network diagrams. Trust us to conduct thorough site assessments. The Network Glue collector adeptly identifies all devices across your clients' networks, no matter the manufacturer. It also reveals setups within Active Directory, providing detailed information about the AD roles assigned to each workstation and server, while effortlessly importing AD users from both on-premises and hybrid systems. Say goodbye to overlooked devices and missing user data, as our system ensures that all network devices, along with user details from Azure AD and Active Directory—whether they are cloud-based, hybrid, or on-premises—are meticulously documented and updated in IT Glue. This documentation also extends to virtual network components in Hyper-V and VMware environments. Understanding that design isn't everyone's forte, Network Glue takes the reins in generating complex network diagrams for you. With unique icons that promote a swift grasp of network configurations, these diagrams are fully integrated with IT Glue, providing instant access to pertinent information upon selecting a device icon. Additionally, our solution not only streamlines operational workflows but also empowers IT teams to redirect their attention to other pressing responsibilities while ensuring that network documentation remains precise and up-to-date. This holistic approach transforms the way organizations manage their IT infrastructure, ultimately driving productivity and reliability.

MyGlue acts as a unified platform for collaboration and intranet communication, creating a seamless route for engaging with end-users effectively. It eliminates the hazards tied to insecure email exchanges, informal conversations, and fragmented discussions. As IT professionals face the challenge of managing an ever-growing array of devices, data, and user accounts, adding a collaboration and intranet solution to your resources allows for the secure and easy distribution of IT documentation while collaborating with end-users. Packed with features reminiscent of IT Glue, MyGlue includes essential tools such as a password vault, checklists, and advanced security options like audit trails, version history, and SOC 2 compliance, ensuring that end-users have everything they need for successful password and document management. The newly introduced MyGlue help center streamlines the sharing of crucial documents, providing useful guides and tutorials at your fingertips. Discover a holistic approach to managing communication, documentation, and password handling across your organization and all teams, guaranteeing that everyone remains connected and well-informed. This integrated solution not only enhances productivity but also fosters a collaborative atmosphere within your workplace, making it an invaluable asset for any organization. With MyGlue, your team can confidently navigate the complexities of modern IT management while staying synchronized and engaged.

Reduce client downtime and protect against data loss while cutting costs by implementing Acronis Cyber Protect Cloud, the only platform that integrates cybersecurity, data management, and endpoint protection. This comprehensive solution simplifies operations, enabling service providers to boost customer security without increasing expenses. Featuring state-of-the-art cybersecurity capabilities, it boasts an AI-driven behavioral detection engine aimed at preventing zero-day threats. Furthermore, it provides reliable backup and recovery solutions, such as full-image and file-level backups, disaster recovery options, and metadata collection for security analysis. The platform also offers managed service providers (MSPs) a powerful protection management system that includes URL filtering, vulnerability assessments, and patch management to enhance visibility and control. In contrast to conventional endpoint protection solutions that often require tedious management due to fragmented processes like license upkeep, update installations, compatibility evaluations, and multiple policy configurations, Acronis Cyber Protect Cloud simplifies and improves the entire security management experience. With this innovative approach, service providers can dedicate their efforts to delivering outstanding service, free from the burden of excessive administrative work, thus paving the way for better customer satisfaction and loyalty.

Rapidly identify, prioritize, and mitigate threats to your security assets in just minutes. Utilize Cyber asset attack surface management to improve your visibility and effectively manage your entire cybersecurity inventory. Reveal vulnerabilities across all assets while addressing the shortcomings commonly associated with traditional agent-based management solutions. Seamlessly pinpoint weaknesses in servers, clients, cloud environments, and IoT devices. Octoxlabs employs agentless technology to enhance your visibility, featuring more than 50 API integrations. You can effortlessly monitor the status of your installed application licenses at any time, keeping track of the remaining quantities, those that have already been used, and upcoming renewal dates, all from a single dashboard. Moreover, enhance user data management by integrating with intelligence services, which facilitates easy tracking of local accounts across all products. Identify devices that are vulnerable yet lack security agents, ensuring that no potential threat is overlooked. This thorough strategy not only enables organizations to strengthen their security measures but also fosters a proactive approach to emerging threats, ultimately leading to a more resilient cybersecurity framework. Additionally, continuous monitoring and assessment can significantly reduce the risk of data breaches and enhance overall operational security.

Your attack surface includes all aspects of your technology, extending beyond just internet-connected devices, IoT, or endpoints. Unlike other CAASM providers who might seek to replace your SIEM or merely add to your spreadsheets, our goal is to enhance your current workflow seamlessly; we work alongside your SIEM, rather than in opposition to it. Lucidum sheds light on the main contributors to data loss, security incidents, and management failures. With just 4-6 connections, you can unlock significant value, and we do not charge for connectors or data ingestion, allowing for unrestricted connectivity. Our CAASM can be integrated directly into your SIEM, which helps decrease costs by lowering ingestion rates and optimizing computing resources. We equip cybersecurity experts with insights powered by CAASM, allowing them to effectively map, manage, and monitor every cyber asset, thereby greatly enhancing their ability to detect hidden threats and mitigate risks. By merging the robust features of CAASM for comprehensive asset visibility with AI for predictive analytics and automation, we offer exceptional oversight of the technological environment, allowing teams to work more effectively and with greater confidence. This integrated strategy not only fortifies security protocols but also cultivates a proactive stance against the constantly evolving landscape of cyber threats, ensuring that organizations remain one step ahead. Ultimately, by leveraging our solutions, companies can foster resilience and agility in their cybersecurity practices.