Aftersale Reviews

Elevate your service management experience with BlueFolder, the comprehensive solution crafted specifically for field service providers, maintenance teams, and support organizations. Improve your workflows, enhance customer satisfaction, and increase operational efficiency with our extensive range of features designed for seamless integration. Easily oversee work orders through our user-friendly interface, ensuring that no detail goes unnoticed. Utilize our intelligent dispatch and scheduling tools to effectively allocate resources, reducing downtime while boosting productivity. Strengthen customer relationships with our CRM capabilities, which allow you to monitor interactions and service history for a tailored customer experience. Stay connected and productive with our mobile app, which facilitates real-time collaboration, work order updates, and direct client communication from any location. Manage your assets, equipment, and contracts with ease, while simplifying financial operations through our billing and invoicing features that help you create precise invoices and streamline payment processes to enhance your cash flow. Acquire meaningful insights into your business operations through customizable reports and analytics, empowering you to make data-driven decisions and pinpoint areas that require improvement. Additionally, BlueFolder integrates smoothly with other essential tools, ensuring that your service management ecosystem is cohesive and efficient. With BlueFolder, you can transform your service management approach and unlock new levels of operational success.

Flowlens is a comprehensive cloud-based CRM, MES and MRP solution tailored for small to medium-sized manufacturers and equipment dealers, providing an all-in-one platform for various business functions. With Flowlens, you can manage everything from sales and inventory to production, shopfloor work progress, traceabilty, quality, profitability, and after-sales service, ensuring a streamlined approach to customer and supplier management, task organization, email tracking, and even automatic document generation. Additionally, Flowlens integrates seamlessly with accounting software such as Xero, Quickbooks Online and Sage 50 allowing for seamless data transfer without the hassle of manual data entry. Users of Flowlens typically save an average of one-two days each week in operational efforts. For those interested in exploring the capabilities of Flowlens further, case studies and a comprehensive demo request are readily available on the website, plus a two-week free trial that includes professional guidance and support. Moreover, Flowlens provides expert implementation and training services to ensure users maximize their experience with the system. - sales, inventory, purchasing - production, profitability - shop-floor data capture - complex multi-level bill of materials and production routes - traceability and quality management - sub-contractor workflow - after sales service and asset history - CRM / Supplier management - automatic stock shortages and PO creation Flowlens is particularly suited to machinery, device and equipment manufacturers including measurement devices, energy management / battery storage, sensors / detectors, pumps, electrical wiring harnesses / looms, assemblers, drones / UAVs / unmanned / uncrewed aircraft systems, water treatment and monitoring, materials handling, farm equipment, transportation equipment including rail and maritime, testing equipment, LED lighting, tooling, subsea equipment and much more.

Experience immediate joy and quick communication with Zoho Desk's integrated Chat widget, enabling rapid responses to customer inquiries. The chat feature embedded within Zoho Desk ensures that you are readily available to assist customers who may struggle to find information in your Help Center. Customers can quickly reach out to your agents for prompt answers and support, enhancing their experience. For more intricate issues, agents have the ability to transform chat discussions into tickets, ensuring proper tracking and resolution. All context from chat interactions is stored, eliminating any potential delays in service. Furthermore, chat tickets can be assigned to your team's reliable specialists, promoting accountability. Zoho Desk also facilitates the delegation of tickets from various channels to designated agents and teams, streamlining workflow and enhancing efficiency, ultimately contributing to customer peace of mind. This seamless integration fosters a more connected relationship between your team and clients.