What is Salesforce Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time.

An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles.

Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention.

Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

Screenshots and Video

Salesforce Agentforce Screenshot 1

Company Facts

Company Name:
Salesforce
Date Founded:
1999
Company Location:
United States
Company Website:
www.salesforce.com/agentforce/

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Salesforce Agentforce Categories and Features

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

More Salesforce Agentforce Categories

Salesforce Agentforce Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Sales Director
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Agentforce is awesome

    Date: Apr 22 2025
    Summary

    What I love most is how seamlessly it integrates with the rest of Salesforce. I can manage my entire sales pipeline in one place, get real-time insights, and even get smart recommendations on how to move deals forward. It feels like having a virtual sales assistant working alongside me 24/7.

    Since adopting Agentforce, I’ve seen a real boost in productivity and confidence. The automation features take a lot of the guesswork out of my day, and I feel way more prepared going into calls and meetings. Whether you’re a solo rep or part of a larger team, I can’t recommend it enough—it’s like having a secret weapon in your sales toolkit.

    Positive

    I recently started using Agentforce, and I can honestly say it’s been a game-changer for my sales process. As someone relatively new to Salesforce tools, I wasn’t sure what to expect—but Agentforce made everything incredibly intuitive right from the start. The platform is lightning-fast, and the AI-powered tools help me prioritize leads, craft responses, and track opportunities way more efficiently than before.

    Negative

    Haven't come across any issues yet. So far it's been an A+ experience.

    Read More...
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