What is Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time.

An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles.

Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention.

Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

Screenshots and Video

Agentforce Screenshot 1

Company Facts

Company Name:
Salesforce
Date Founded:
1999
Company Location:
United States
Company Website:
www.salesforce.com/agentforce/

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Agentforce Categories and Features

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

More Agentforce Categories