Agile CRM Reviews

Overall the CRM was effective in the time I utilized it, but ultimately wasn’t the right fit in the long term for my purposes.

This software had the ability to be integrated with a lot of other software I was using at the time which was very beneficial.

Support left something to be desired. If something went wrong, it didn’t always have an easy resolution.

In general terms, we consider that Agile CRM lacks important actions that allow us to obtain favorable results for our company in terms of marketing. However, its integration of predictive analytics that determine our possibilities with our customers and take strategic actions to increase our interaction with them is of good benefit.

Using the Agile CRM application we have developed a remarkable growth and optimal performance in sales and marketing of our service. It's management with our users is one of the most profitable advantages since we can establish contact with them through social networks, telephone, or text messaging to establish permanent contact and be decisive in our marketing strategies.

The application in its description details that it has a database shared with other affiliated organizations, but the truth is that to access them and extract the contacts of potential customers must be done one by one; it does not offer a section of analysis of descriptions and sectorize potential new customers to offer them our service.

Had this CRM for two years and it was great using their platform to connect to our office 365 and website.

Lots of connections to this CRM, very cost effective, able to link forms to your website to drive data right into your CRM.

I didn't have any cons with this CRM it did everything we needed it to do.

To be accurate, although it is an application that aims to increase positive marketing and sales results, it lacks many features to achieve it. However, it has useful options to try to meet the objectives it has set for itself.

Operating with this application can provide a formidable work experience within a company's marketing, sales and customer service development. In perspective, it has been very useful in sales follow-up, although its contact management functions are very complete. It has follow-up management through text messaging, social networks and calls that allow us to be in permanent contact with users.

Although a database of pre-established customers is provided, the application does not offer a section that analyzes a database integration of potential customers, which hinders the goal of expansion through different communication channels and grow in terms of sales and marketing.

AgileCRM is a full-featured crm service, which does not suffer from any telephone link cadences or difficulties in the movement of emails, and that is enough not only to establish routine tasks that do not have any problems, but also to improve the ability to communicate with the entire clientele.

By being able to include both sales automation and marketing process tracking tools, AgileCRM offers a much more advanced level of management than the average crm that abounds within the customer relationship management market. AgileCRM website analytics can be shared through a variety of means.

Since AgileCRM has everything we need to have a sufficiently comfortable customer support management, it has been decided not to mention negative points. The AgileCRM platform is excellent for meeting the demands of modern customers, who are more focused on getting quality quickly and directly.

Great functionality and integration into other tech. The software features are categorized by function, sales, marketing and service. End-to-end crm for majority of your business needs. Just connect your accounting and you can run your entire business with Agile CRM!

Great value for what you pay with this software. Relatively easy to use. Does not require a lot of technical skill. Walk through tutorials for most of the functionality and use cases.

Fully-loaded software. Can get lost with all the functionality which makes it easy to get side-tracked or trying to do too much.

Overall, AgileCRM's functionality and ease of use work well for our company currently. We have 2 products, so it is nice to have 2 separate systems and we can afford that due to the pricing structure.

Agile CRM is user friendly and the price point works well for our small company, especially as we grow.

AgileCRM does not have all of the marketing capabilities that we had with HubSpot, but for a fraction of the price we can make it work.

Agile CRM is outdated and poorly supported.
While it is possible to book a support person to help you, the wait for a technician can be 1 - 5 days.
If you want to use the Support Desk function, you have to pay for another user. As an example, when you purchase the Enterprise plan, it will be USD795 per year.
For every new support person or sales person or any other user, it is an additional USD795 per year.
For the value, there are other solutions that are better supported, actually work, have less down time and communicate with their customers about forth coming builds.

Unfortunately, what Agile CRM promotes in their marketing is not true.

On paper, the solution appears to be a win-win.
It is possible to book a support session to do a how-to but it can take 1 - 5 days to get a session.
If you only need basic email features, it works.

- Poor support and lacks follow through resulting in bugs that never get fixed;
- The plugin and existing integrations have not been updated in 2yrs;
- Agile CRM does not communicate with its customers to advise of new integrations, updates, etc., most likely because they are no being done;
- The GUI is not intuitive;
- FAQ's (videos and blogs) are outdated and are not relevant;
- No new content or functionality has been developed in 12 - 24 months;
- Landing page functionality is rudimentary and will generate privacy errors even if your site is HTTPS;
- Poor social media integration. It is not consistently operational;
- Requires experienced integrators to set it up regardless of it being clean or a migration;

Overall it's great and I'd recommend you anyone to use if they want to close more sales and follow up.

Very simple and easy to use and set up. Makes it easy to track your leads and know when to follow up.

There isn't anything that I didn't like admit it.