What is Alloy Navigator?

Alloy Navigator is a comprehensive solution for IT Service and Asset Management that offers innovative answers to your toughest IT challenges. With its robust workflow automation capabilities, Navigator seamlessly establishes significant connections between the essential data points.

This platform encompasses a wide range of IT fields, such as Inventory Management, Knowledge Base Management, Help Desk support, and adheres to ITIL standards for Change and Configuration Management. It proves to be the perfect choice for businesses of all sizes seeking to enhance their operational efficiency, ensuring that they can streamline their processes effectively. Additionally, the user-friendly interface of Alloy Navigator allows teams to adapt quickly and optimize their workflows, ultimately leading to improved service delivery and customer satisfaction.

Pricing

Price Starts At:
$19.00/month/user
Price Overview:
Three flexible pricing options to choose from:

Explorer:
for 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!

Express:
for 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!

Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!
Free Trial Offered?:
Yes

Screenshots and Video

Real-Time Analytics

Real-Time Analytics

Company Facts

Company Name:
Alloy Software
Date Founded:
2002
Company Location:
United States
Company Website:
www.alloy-software.com/products/alloy-navigator-family
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Product Details

Deployment
Windows
Mac
Linux
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Standard Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Alloy Navigator Categories and Features

Network Mapping Software

Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting

License Management Software

Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Inventory Management Software

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

IT Project Management Software

Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Change Management Software

Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Training Management

CMDB Software

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Asset Tracking Software

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Alloy Navigator Customer Reviews

Write a Review
  • Reviewer Name: Arnaud G.
    Position: IT CTO
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good ITSM solution

    Date: Jun 23 2022
    Summary

    This tool is much more powerful than the two products we used before.
    It should remain our ITSM for a long period of time.
    The editor team is small but very customer centered and help a lot during the implementation phase.
    I would recommend this tool to every size of IT department.

    Positive

    Greatly customizable.
    Easy to understand and to implement.
    Full API set for external integration.
    Desktop app or Web app for Agents.
    A complete administration console including every aspect of settings.
    On-Premise or SaaS solution.
    Good technical design, easy to maintain.

    Negative

    Standard and custom fields can't be placed were we need in the UI.
    SSP could be more customizable.
    Project management is basic.
    Support only during office hours in US.
    Reporting tool is limited.

    Read More...
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