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What is Amazon?

New startups as well as established Fortune 500 firms, whether they engage in B2B or B2C markets, along with brand owners and resellers, are drawn to selling on Amazon due to the platform's massive reach of 300 million global customers. Through Fulfillment by Amazon (FBA), companies can opt to delegate logistics tasks such as shipping, returns, and customer support to Amazon, or they can choose to handle shipping on their own. Sellers benefit from a range of flexible selling plans, diverse product categories, and various fulfillment methods that cater to their unique business needs. Amazon adheres to four core principles: prioritizing customer satisfaction over mere competition, fostering a culture of innovation, striving for operational excellence, and maintaining a long-term vision for success. The company's goal is to become the most customer-focused organization on Earth, the top employer globally, and to provide the safest workplace imaginable. Their extensive offerings include customer reviews, one-click purchasing, tailored recommendations, Amazon Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle e-readers, Career Choice programs, Fire tablets, Fire TV, the Amazon Echo smart speaker with voice assistant Alexa, Just Walk Out technology, Amazon Studios for original programming, and the ambitious Climate Pledge aimed at promoting sustainability. With this vast range of services and innovations, Amazon is not just a marketplace but a transformative force in the evolution of commerce and the overall customer experience, constantly adapting to meet the changing needs of shoppers worldwide. This commitment to innovation ensures that Amazon remains at the forefront of the retail landscape.

Screenshots and Video

Company Facts

Company Name:
Amazon
Date Founded:
1994
Company Location:
United States
Company Website:
amazon.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Amazon Categories and Features

eCommerce Software

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Marketplace Software

Catalog Management
Category Management
Fee / Commission Management
Order Management
Payment Processing
Promotions Management
Returns Management
SEO Management
Shopping Cart
Vendor Portal
  • Reviewer Name: A Verified Reviewer
    Position: Sales
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
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    Ease Of Use
    Cost
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    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    How do we live without Amazon?

    Date: Jun 11 2021
    Summary

    Overall, the variety of items on Amazon, the quality (mostly), the ease of use and the search engine, make Amazon a must have for anyone living in the modern world.

    Positive

    You can find just about anything and have it arrive at your home within 2 days or less. I probably use Amazon more often than I should haha.

    Negative

    Sometimes the seller fulfilled items can take longer than the 2 days typical for FBA (fulfilled by Amazon) items. And sometimes you c any guarantee the quality of some items.

    Read More...
  • Reviewer Name: Radhika S.
    Position: IOS Developer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Leading E-Commerce Website.

    Date: Jun 02 2021
    Summary

    Overall, Amazon is a convenient e-commerce site for all kinds of products with the best prices available. The delivery is also quite fast.

    Positive

    - The product listing page is simple and provides all the necessary information about the product.
    - It suggests products that might be useful to the user and notifies with ongoing flash sales and deals.
    - Customer support is available on both calls and texts.

    Negative

    - Anyone can sell on amazon and it increases the chance of fake products and scams.

    Read More...
  • Reviewer Name: Rishu A.
    Position: Software Tester
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Convenience and satisfaction.

    Date: Sep 05 2021
    Summary

    Overall, Amazon is more than an e-commerce site with many addition features like Prime and Amazon Pay. The delivery timings are quite fast and the products are always same as the photos.

    Positive

    - The product pages have all the necessary information and description.
    - The prime features makes the life easy with faster deliveries and easy returns.
    - The customer support is helpful and responsive.

    Negative

    - Sometimes the suggested products are irrelevant.
    - Website gets slow and laggy during flash sales.

    Read More...
  • Reviewer Name: Chetan B.
    Position: Mechanical Engineer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Everything at your doorstep

    Date: Feb 03 2021
    Summary

    In simple words, It is a shopping store where you can find anything literally with good quality and quantity with doorstep delivery. Products are verified, and it's one in a million chances of getting the wrong product, and they provide a refund in such cases.

    Positive

    You can find anything here, from nail to Tv set. Amazon assures the quality of everything, and very professionals do the delivery. It has another section where one can watch entertainment stuff—all of this in one subscription.

    Negative

    Sometimes you don't get what you order for, and getting a refund becomes hectic sometimes. On late deliveries, the support team does not provide reliable information.

    Read More...
  • Reviewer Name: Simon K.
    Position: Accountant
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Ecommerce Shop

    Date: Feb 24 2021
    Summary

    Shopping on Ecommerce as well as selling is easy. The website is friendly and the many reviews makes it easy to know which to buy and what to avoid.

    Positive

    Creating an Amazon accounting and shopping is easy.
    There are plenty of vendors and goods which makes Amazon a one stop shop.
    The user interface is great and there are secure payment systems.

    Negative

    My only concern is that there are many fake vendors and fake reviews which can be misleading.

    Read More...
  • Reviewer Name: Aryan I.
    Position: Content Writer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Everything at your doorstep.

    Date: May 12 2021
    Summary

    Overall, Amazon is a one-stop shop for anything you want to buy. The quality of service is satisfactory and fulfilling.

    Positive

    - Amazon provides the fastest service to use without compromise to quality.
    - There is a wide variety of services and goods to buy at competitive prices.
    - The customer support is knowledgeable, helpful, and quick in solving the issue.

    Negative

    - Sometimes the products do get damaged in the delivery process.

    Read More...
  • Reviewer Name: Zeeshan I.
    Position: Java Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Largest e-commerce platform.

    Date: Dec 31 2021
    Summary

    Overall, Amazon is the best place to buy and sell any product. All the products are quality checked and available on maximum discounted price.

    Positive

    1. Amazon has the largest catalogue of products available for buying.
    2. The simple user interface of the application helps in buying and selling products.
    3. the listed products have detailed description with reviews to decide the quality.
    4. With prime the products gets delivered on the same saving a lo of time.

    Negative

    I am using Amazon for shopping for years now, and have just faced minor problems rarely, but the customer support was always quick enough to resolve my issues.

    Read More...
  • Reviewer Name: Mathew W.
    Position: IT Support
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The World's largest online retailer

    Date: Sep 13 2021
    Summary

    Amazon is the industry leader for reason, and has built an empire of providing goods. There are plenty of problems with it on an operational level, but it stands the test of time by providing everything you need with excellent support to help through any problems.

    Positive

    If you need something, you can likely find it here. Their PO business system is built well, and makes billing easy.

    Negative

    PO business billing is needlessly expensive. It has a large amount of knockoffs flooding the site these days.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Revenue Manager
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Go to for ecommerce

    Date: Feb 17 2021
    Summary

    I have been using amazon for a lot of years now and it has amazing customer support. Overall a fantastic experience.

    Positive

    Amazon has really made the world even smaller by its endless online listings connecting customers with verified suppliers.

    Negative

    Quality control lacks somewhere as many sellers are fraudulent and there is no price monitoring.

    Read More...
  • Reviewer Name: Aryan M.
    Position: Software Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great website for goods

    Date: Jun 17 2021
    Summary

    Amazon is the best company when it comes to online shopping and the exchange of goods. You can find lots of products which you can easily find with the help of filters and a beautiful interface. A lot of people sell and buy products on amazon every day.

    Positive

    Easy to use and customize according to users needs.
    Lots of features and filters with a Great interface.
    Good for both buyers and sellers to increase or take their business online.
    Most trustable online shopping site.

    Negative

    I don't find any cons in amazon, use the UI can be simplified.

    Read More...
  • Reviewer Name: Nimra H.
    Position: Cloud Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Get anything to your doorstep.

    Date: Mar 30 2021
    Summary

    Overall, Amazon delivers what it claims. The delivery service is quite fast, especially if you have opted for their prime services.

    Positive

    - The best thing about Amazon is that its customer service, they are quite responsive and helpful.
    - It has some unique features like ''save for later'' that distinguish it from other shopping platforms.
    - While adding the product to the cart it shows you the comparison chart of similar products, which is very helpful while choosing the best product as per your interest.

    Negative

    - The image quality of the products, especially, garments does not justify the look of the actual product.

    Read More...
  • Reviewer Name: Helen N.
    Position: Junior Engineer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The biggest E-Commerce shop

    Date: Nov 23 2020
    Summary

    Overall Amazon is one big and go to place to shop any product including grocery and all other digital and physical products. There is also free next day delivery option for prime members, which is a great thing in case of any urgency.

    Positive

    Amazon is beyond any doubt world's biggest E-Commerce shop with thousands of registered sellers from whole world. We can easily find and order anything through Amazon store with few clicks and have the luxury of free return, incase of any defective item or any other issue.

    Negative

    The quality of products has started decreasing with the time and delivery of defective items has increased in recent times. The support is not a great one and helpful as per my personal experience.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Science Tutor
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    More scammers than ever

    Date: Nov 19 2020
    Summary

    You can sell and buy a lot of good stuff no Amazon, but you also have to watch out for scammers and fake reviews. They're so much more common than they used to be. In the last year alone, Amazon has been absolutely flooded with sellers posting fake photos of products and intentionally misleading info to trick buyers. Sellers then have to compete against these people. You can still find and sell a lot of stuff here, but it's getting a lot harder and the site needs some serious regulations to tone back all the scams.

    Positive

    You can find pretty much anything here. Returns are pretty easy to do with Amazon too, unless you bought something really big. You can easily set up a store on Amazon too to sell your products, and you can have items fulfilled by Amazon even. Prime, if you shop a lot, is worth it just for the free, quick shipping.

    Negative

    So many scammers! A lot products are straight from AliExpress, but for marked up prices. This is happening on Etsy as well. There's also plenty of fake reviews being posted through "product testing" services were product prices are refunded to reviewers in exchange for 5 star reviews off-site. Amazon really needs to look more into how reviews are put on their site, and who's selling.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The king of tech market

    Date: Nov 13 2020
    Summary

    Overall I like the work they are doing and the quality over the price they are offering. And their prime feature gives you a access to a variety of different features at a such a low cost.

    Positive

    Amazon is that company which have its roots everywhere from E commerce to smart living, from OTT to music, smart speakers, web services, amazon is everywhere. No cost deliveries with amazon prime.

    Negative

    There is no cons in using this amazon services they are fast reliable and customer support is very helpful and quick.

    Read More...
  • Reviewer Name: Hilda R.
    Position: Teacher
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Leader of Commerce industry

    Date: Nov 06 2020
    Summary

    Overall Amazon is giant in the industry and provides any thing of any type all over the world. They offer free shipping with the Prime membership which is very nominal and also have additional features like Prime Video and next day shipping etc.

    Positive

    Amazon is undoubtedly the leader of the commerce industry in the world and has its roots almost all over the world. The Amazon store has almost the everything we think to shop and we get free shipping on our doorsteps with the prime memberships.

    Negative

    They usually cancel the order without any issues just on suspicious activity basis and a long process to get restored the accounts are big headache.

    Read More...
  • Reviewer Name: Abhishek S.
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best online shopping platform

    Updated: Nov 28 2020
    Summary

    Overall Amazon is one of the best online shopping platforms and also comes with many other online services.

    Positive

    In Amazon you get the best deals and offers on every product.
    There are multiple choice of brands and products category.
    Good customer support with good service.
    Now you can do online bill payment and more other online services from Amazon.

    Negative

    In simple words: delay in delivery.

    Read More...
  • Reviewer Name: Priya M.
    Position: Trainee
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Shark of E-commerce industry

    Updated: Jun 14 2021
    Summary

    No other e-commerce can even come close to Amazon.
    Convenient for both seller and customer.
    Suitable for everyone and everywhere.

    Positive

    Be it delivery, refunds, exchange or return everything is very fast and convenient.
    Almost everything is present on Amazon.
    Price of products ranges from affordable to high making it more suitable for all.
    Prime provides very phenomenal services at very nominal price.

    Negative

    It doesn't work on some devices as it is supposed to.
    Customer care service definitely has scope for improvement.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Radiologic technologist
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazon review

    Date: Dec 16 2020
    Summary

    I use Amazon almost daily. The program is intuitive and straightforward. The program is fast and responsive.

    Positive

    Easy to navigate and search. I appreciate the recommendations and deals, knowing the best sellers and when an item is low in stock. It provides one-stop shopping.

    Negative

    Amazon can be overwhelming offering so many options from international suppliers. I would appreciate the opportunity to narrow my searches further.

    Read More...
  • Reviewer Name: Naresh B.
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    One of the best software for online and earning money as well.

    Date: Dec 02 2020
    Summary

    Over all the best software for online shopping, paying bills, and transferring money as well.
    I love this software and would recommend others to use this as well and ya keep your eyes open for scammers and keep shopping online.

    Positive

    There are so many Pros of this software like:
    -It provides the customer with vast products and services that it is one of the top software for making transactions and online shopping.
    -This software has so many tools and different options for its users and even after having so many tools it has a very good interface which makes it easy for it's users to use.
    -You can easily sell your own products on amazon or you can sell other's products as well by being an affiliate for amazon.
    -There is also so many benefits of being a Prime member like fast delivery and many other things.
    -you can pay your bills ,make recharge ,book tickets there are so many things provide by amazon for customer satisfaction.

    Negative

    There are few cons as well like:
    -There are so many online suppliers to buy from that it makes difficult for customer to choose.
    -There are many scammers who sell default product to customers.
    -Sometimes delay in receiving order.

    Read More...
  • Reviewer Name: Sadaf S.
    Position: Teacher
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Store with largest inventory

    Date: Dec 22 2020
    Summary

    Overall it is always a great experience to get all your needed goods and services at one place without wandering here and there.

    Positive

    Amazon is a great place to shop and sell goods globally and have a large user database all around the world. The store has huge inventory and we can literally find any thing at Amazon.

    Negative

    The prices are conflicting for many similar products from different sellers instead of ensuring standardized retail price for consumers.

    Read More...