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What is Amazon?

New startups as well as established Fortune 500 firms, whether they engage in B2B or B2C markets, along with brand owners and resellers, are drawn to selling on Amazon due to the platform's massive reach of 300 million global customers. Through Fulfillment by Amazon (FBA), companies can opt to delegate logistics tasks such as shipping, returns, and customer support to Amazon, or they can choose to handle shipping on their own. Sellers benefit from a range of flexible selling plans, diverse product categories, and various fulfillment methods that cater to their unique business needs. Amazon adheres to four core principles: prioritizing customer satisfaction over mere competition, fostering a culture of innovation, striving for operational excellence, and maintaining a long-term vision for success. The company's goal is to become the most customer-focused organization on Earth, the top employer globally, and to provide the safest workplace imaginable. Their extensive offerings include customer reviews, one-click purchasing, tailored recommendations, Amazon Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle e-readers, Career Choice programs, Fire tablets, Fire TV, the Amazon Echo smart speaker with voice assistant Alexa, Just Walk Out technology, Amazon Studios for original programming, and the ambitious Climate Pledge aimed at promoting sustainability. With this vast range of services and innovations, Amazon is not just a marketplace but a transformative force in the evolution of commerce and the overall customer experience, constantly adapting to meet the changing needs of shoppers worldwide. This commitment to innovation ensures that Amazon remains at the forefront of the retail landscape.

Integrations

All Amazon Integrations
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Screenshots and Video

Play Video Amazon Screenshot 1 Amazon Screenshot 2

Company Facts

Company Name:
Amazon
Date Founded:
1994
Company Location:
United States
Company Website:
amazon.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Amazon Categories and Features

eCommerce Software

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Marketplace Software

Catalog Management
Category Management
Fee / Commission Management
Order Management
Payment Processing
Promotions Management
Returns Management
SEO Management
Shopping Cart
Vendor Portal

Amazon Customer Reviews

Write a Review
  • Reviewer Name: Prashant K.
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best online store in the world

    Updated: Nov 28 2020
    Summary

    Overall it gives a platform to the customer to shop anywhere from the world they will deliver their product. I would recommend that you try Amazon at least once.

    Positive

    Pros of Amazon App are as follows:
    - It's an online platform where you can buy or sell any product.
    - Multiple options on the product, and as well as multiple sellers.
    - Huge discounts on products
    - Huge customer base
    - Transparency of the product

    Negative

    Cons of Amazon app are as follows:
    - Sometimes they deliver the wrong products.
    - Increase the limit of return policy.

    Read More...
  • Reviewer Name: Shashibhushan S.
    Position: Amazon Cloud Ambassador and Beta Test team member.
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    World's best company for ecommerce

    Date: Nov 20 2020
    Summary

    Awesome service and customer support by one of the best giant US multinational company. I love it and recommend to all for future shopping and other services by Amazon.

    Positive

    Best platform for shopping ecommerce related products, smartphones and other brand which is easily available on amazon with best offer and customer services. Simple UI including lots of features such as Amazon pay, Alexa, FunZone and other things.

    Negative

    No any cons.... as I know it is great platform for shopping.

    Read More...
  • Reviewer Name: Linda A.
    Position: Instructor
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Biggest E-Commerce Store

    Date: Nov 27 2020
    Summary

    Overall it is one big place for shopping and can easily fulfill needs of any person all around the world at reasonable prices. The home delivery times are very fast for the US residents.

    Positive

    Amazon is the biggest E-Commerce store in the world with availability of every single daily use physical and digital item. The sales are quite often on Amazon and we can find many products at very cheap rates as compared to market.

    Negative

    The quality of products are not as great now as they used to be.

    Read More...
  • Reviewer Name: Rahul M.
    Position: Intern
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Giant company in all platforms

    Date: Nov 18 2020
    Summary

    Amazon has built itself from scratch, it's a very big company that has covered all over the world. You can find all types of products with free shipping and best and trusted customer service.

    Positive

    Amazon has very fast delivery and packing and service is a top priority for them.
    Free shipping on eligible order with prime
    Customer support is best of amazon they help and provide full assistant.

    Negative

    No cons for Amazon service they are the best when it comes to customer satisfaction.

    Read More...