Robin by Atera is an autonomous IT operations platform designed to deliver enterprise-grade technical support by automatically resolving device and cloud-related issues. The system uses agentic AI to handle the full lifecycle of IT support requests, from intake to resolution. When an employee submits a request through channels such as Microsoft Teams, Slack, email, or an IT portal, Robin immediately analyzes the issue and verifies the user through integrated identity systems. The platform gathers relevant device and system data to diagnose the problem and determine the appropriate resolution steps. Robin can perform a wide range of actions directly on devices and cloud environments, including installing applications, repairing software, managing system updates, resolving network connectivity issues, and monitoring hardware performance. The platform follows defined security policies and approval workflows to ensure that actions are compliant with organizational rules and access permissions. Robin also logs every action and decision in an audit trail, providing full visibility into support operations. Over time, the system improves its performance through continuous learning by analyzing past incidents, actions, and outcomes. Organizations can monitor Robin’s activities through analytics dashboards that track ticket volumes, resolution patterns, and system performance. By automating technical support tasks and resolving incidents autonomously, Robin helps organizations reduce IT workload, eliminate support delays, and improve overall operational efficiency.
Learn more
ActiveBatch, developed by Redwood, serves as a comprehensive workload automation platform that effectively integrates and automates operations across essential systems such as Informatica, SAP, Oracle, and Microsoft. With features like a low-code Super REST API adapter, an intuitive drag-and-drop workflow designer, and over 100 pre-built job steps and connectors, it is suitable for on-premises, cloud, or hybrid environments.
Users can easily oversee their processes and gain insights through real-time monitoring and tailored alerts sent via email or SMS, ensuring that service level agreements (SLAs) are consistently met. The platform offers exceptional scalability through Managed Smart Queues, which optimize resource allocation for high-volume workloads while minimizing overall process completion times.
ActiveBatch is certified with ISO 27001 and SOC 2, Type II, employs encrypted connections, and is subject to regular evaluations by third-party testers. Additionally, users enjoy the advantages of continuous updates alongside dedicated support from our Customer Success team, who provide 24/7 assistance and on-demand training, thereby facilitating their journey to success and operational excellence. With such robust features and support, ActiveBatch significantly empowers organizations to enhance their automation capabilities.
Learn more
Axiomatic People Counting
Since 1994, we have led the way in people counting technology, amassing valuable expertise and solutions across various sectors such as retail, public services, education, and transportation. Our extensive selection of footfall counters meets diverse requirements, ranging from economical beam counters to sophisticated overhead thermal time-of-flight systems and video solutions, all enhanced by our comprehensive software and reporting tools that provide meaningful insights for our clients. We excel in assisting organizations in accurately gathering data concerning foot traffic, site occupancy, office space utilization, and desk monitoring. Each solution we develop is customized to fit your unique needs, and we take pride in delivering ongoing personalized support and technical consulting. Our proficient technical team, which includes both software and hardware specialists, ensures that a wealth of industry knowledge is embedded in every solution we offer. Additionally, our dedicated Commercial and Support teams continually work to enhance our offerings, enabling us to better address the diverse requirements of our clientele, which solidifies our dedication to exceptional service. By adopting an innovative approach and embracing a customer-focused philosophy, we empower organizations with the crucial data they need to make well-informed decisions that drive success and growth. Our commitment to staying ahead in technology ensures that we will continue to meet the evolving challenges of the future.
Learn more
Uptime Legal
Uptime Legal provides technology solutions built specifically for law firms, including managed IT services, private cloud hosting, legal software deployment, and document management. Its solutions are designed to help firms improve security, reduce IT complexity, and support more efficient day-to-day operations.
Uptime Manage delivers legal-focused IT support and help desk services.
Uptime Cloud provides a secure private cloud environment for legal applications, documents, and data.
Uptime Applications helps firms deploy and optimize platforms such as Actionstep, Clio, and NetDocuments.
LexWorkplace offers cloud-based document and email management with advanced search, AI-powered tools, and Microsoft integration.
Learn more
