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What is Uptime Legal?

Uptime Legal provides technology solutions built specifically for law firms, including managed IT services, private cloud hosting, legal software deployment, and document management. Its solutions are designed to help firms improve security, reduce IT complexity, and support more efficient day-to-day operations. Uptime Manage delivers legal-focused IT support and help desk services. Uptime Cloud provides a secure private cloud environment for legal applications, documents, and data. Uptime Applications helps firms deploy and optimize platforms such as Actionstep, Clio, and NetDocuments. LexWorkplace offers cloud-based document and email management with advanced search, AI-powered tools, and Microsoft integration.

What is AppHelp?

As customers navigate their digital journeys, they encounter diverse support needs. Position yourself as a trusted advisor by delivering training solutions that ease the transition to new services or improve current offerings with ongoing assistance. By outsourcing your productivity support tasks, you can focus on your core business goals tied to digital transformation. AppHelp offers a comprehensive suite of migration, onboarding, and continuous support services that enable you to meet and exceed the expectations set by Microsoft and Google’s Cloud Partner Programs. Help your small and medium-sized business clients lower their on-site IT costs with a solid Help Desk solution that can effectively diagnose and resolve issues across a range of platforms, from cloud applications to networking devices and computers. Empower your business clients to take part in the intelligent revolution by providing all-encompassing IoT solutions that integrate devices, applications, and consistent support. Furthermore, AppHelp extends remote assistance for security systems, access control, audio/visual equipment, and an extensive range of other technology needs, ensuring comprehensive coverage for your clients. By providing such a wide array of support services, you not only build stronger relationships with your customers but also significantly improve their overall satisfaction and success in the digital landscape. Ultimately, this commitment to exceptional support will differentiate your business from competitors and solidify your reputation as a leader in the field.

Media

Media

Integrations Supported

Microsoft 365
Actionstep
AppDirect
Assembly Trialworks
BlueSnap
Clio
Coveo
G2
Kount
LexWorkplace
NetDocuments
PCLaw
PracticeMaster
QuickBooks Online
Shippo
Time Matters
Worldox
Worldpay
iManage

Integrations Supported

Microsoft 365
Actionstep
AppDirect
Assembly Trialworks
BlueSnap
Clio
Coveo
G2
Kount
LexWorkplace
NetDocuments
PCLaw
PracticeMaster
QuickBooks Online
Shippo
Time Matters
Worldox
Worldpay
iManage

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Uptime Legal

Date Founded

2005

Company Location

United States

Company Website

www.uptimelegal.com

Company Facts

Organization Name

AppDirect

Date Founded

2009

Company Location

United States

Company Website

www.appdirect.com/products/apphelp

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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