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Uptime Manage delivers legal-focused IT support and help desk services.
Uptime Cloud provides a secure private cloud environment for legal applications, documents, and data.
Uptime Applications helps firms deploy and optimize platforms such as Actionstep, Clio, and NetDocuments.
LexWorkplace offers cloud-based document and email management with advanced search, AI-powered tools, and Microsoft integration.
What is AppHelp?
As customers navigate their digital journeys, they encounter diverse support needs. Position yourself as a trusted advisor by delivering training solutions that ease the transition to new services or improve current offerings with ongoing assistance. By outsourcing your productivity support tasks, you can focus on your core business goals tied to digital transformation. AppHelp offers a comprehensive suite of migration, onboarding, and continuous support services that enable you to meet and exceed the expectations set by Microsoft and Google’s Cloud Partner Programs. Help your small and medium-sized business clients lower their on-site IT costs with a solid Help Desk solution that can effectively diagnose and resolve issues across a range of platforms, from cloud applications to networking devices and computers. Empower your business clients to take part in the intelligent revolution by providing all-encompassing IoT solutions that integrate devices, applications, and consistent support. Furthermore, AppHelp extends remote assistance for security systems, access control, audio/visual equipment, and an extensive range of other technology needs, ensuring comprehensive coverage for your clients. By providing such a wide array of support services, you not only build stronger relationships with your customers but also significantly improve their overall satisfaction and success in the digital landscape. Ultimately, this commitment to exceptional support will differentiate your business from competitors and solidify your reputation as a leader in the field.
Integrations Supported
Microsoft 365
Actionstep
Adobe Advertising Cloud
Amazon Web Services (AWS)
Assembly Trialworks
BlueSnap
Cisco Secure Cloud Analytics
CosmoLex
Coveo
G2
Integrations Supported
Microsoft 365
Actionstep
Adobe Advertising Cloud
Amazon Web Services (AWS)
Assembly Trialworks
BlueSnap
Cisco Secure Cloud Analytics
CosmoLex
Coveo
G2
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Uptime Legal
Date Founded
2005
Company Location
United States
Company Website
www.uptimelegal.com
Company Facts
Organization Name
AppDirect
Date Founded
2009
Company Location
United States
Company Website
www.appdirect.com/products/apphelp
Categories and Features
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management