What is ArcTicketing?
ArcTicketing streamlines the organization, prioritization, and allocation of support tickets to the right customer service agents. By adjusting the assignment rules with minimal effort, you can guarantee a quick response time for incoming inquiries. Moreover, the platform enables you to assess the quality and completeness of resolved tickets through a performance report, which provides insights into the average time taken to resolve each issue. The system also allows for the addition of users and the definition of their roles, clarifying their permissions, the ticket categories they will oversee, and the features they can utilize. In addition, you can explicitly set up your service level agreements (SLAs) to differentiate between tickets that need urgent responses and those that can be addressed later. This thorough strategy not only enhances ticket management efficiency but also fosters a more responsive customer service environment. Ultimately, adopting such a structured approach leads to improved customer satisfaction and operational effectiveness.
Integrations
No integrations listed.
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Company Facts
Company Name:
Archarina
Company Location:
United States
Company Website:
www.archarina.io/products/office-apps/arc-ticket
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English