What is Spiceworks IT Help Desk?
The cloud-based help desk is already configured for your convenience. Accessible through the cloud, your help desk software eliminates the need for server installations or ongoing maintenance. Simply register now, and you can start right away! Features like monitors, alerts, and customizable ticket attributes streamline your workflow. Additionally, you can access comprehensive help desk reports that provide essential insights into ticket statuses and organizational labor statistics. For remote employees, support can seamlessly be provided by remote staff through secure sessions initiated directly from help desk tickets. If you're away from your desk, don’t worry! The Spiceworks Help Desk Mobile App keeps you connected by delivering essential ticket updates and push notifications straight to your smartphone or tablet, ensuring you never miss important information. This level of accessibility allows you to manage tasks efficiently, no matter where you are.
Pricing
Free Version:
Free Version available.
Free Trial Offered?:
Yes
Integrations
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Screenshots and Video
Company Facts
Company Name:
Spiceworks
Date Founded:
2006
Company Location:
United States
Company Website:
www.spiceworks.com
Product Details
Deployment
SaaS
Windows
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Spiceworks IT Help Desk Categories and Features
Issue Tracking Software
Assignment Management
Dashboard
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Scheduling
Task Management
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management