Arya Reviews

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

Arya.ai distinguishes itself as a powerful AI platform tailored for the finance industry, offering an extensive array of both low-code and no-code tools alongside seamlessly integrable APIs. With its rich Apex API library housing over 100 specialized models, Arya.ai addresses diverse areas, including natural language processing, computer vision, predictive analytics, and biometric authentication—encompassing technologies like facial recognition and liveness detection—as well as optical character recognition and document fraud detection. Beyond these capabilities, it also provides features for health vitals scanning, translation, named-entity recognition, QR code masking, and image enhancement. The Weave orchestration layer facilitates smooth connections to existing databases, enterprise resource planning systems, and cloud services, allowing for secure real-time inference while maintaining strict governance throughout the workflow. Moreover, Arya's architecture is designed to support various deployment options, whether in the cloud, on-premises, or at the edge, with a strong focus on compliance with regulatory standards, ensuring auditability, minimizing latency, and enabling scalability to meet increasing demands. All these capabilities position Arya.ai as an essential tool for financial institutions aiming to harness cutting-edge AI technology effectively. In a rapidly evolving financial landscape, adopting such innovative solutions can pave the way for enhanced operational efficiency and improved customer experiences.