Top Avaya SBC Alternatives

ProSBC is a powerful, carrier-grade Session Border Controller specifically designed for service providers and enterprises, featuring a wide array of advanced functionalities. With the capability to manage as many as 60,000 concurrent sessions, it includes essential features like media transcoding, STIR/SHAKEN compliance, fraud detection, and high availability configurations. Its flexibility allows it to run effortlessly on various platforms such as VMware, KVM/Proxmox, AWS, Microsoft Azure, and bare-metal servers. This versatility positions ProSBC as a perfect solution for applications like SIP trunking, enterprise SIP trunking, CPaaS access, and TDM-to-SIP transitions. Moreover, it is built to be compatible with leading VoIP platforms and carrier networks, ensuring broad interoperability. The system is designed with user convenience in mind, featuring a web-based interface that streamlines deployment, operation, and management processes. Additionally, the optional TB Analytics feature pack offers critical insights for troubleshooting network challenges. Notably, the software's scalability—from as few as 100 sessions to an impressive 60,000—grants your SBC the ability to expand as your requirements grow, providing both flexibility and dependability as your business evolves. This adaptability not only enhances its utility but also makes ProSBC an excellent choice for future-proofing your communications infrastructure and ensuring seamless connectivity as technology advances.

The REVE Session Border Controller (SBC) serves as a robust, software-based solution targeted at telecom providers and service operators, focusing on the security, management, and enhancement of real-time IP communications. With the capacity to manage up to 70,000 concurrent calls from a single instance, its distributed architecture supports scalable media and signaling. The SBC is equipped with advanced security features to combat threats like Denial of Service (DoS) attacks, fraud detection, and topology hiding, ensuring secure communication channels. Furthermore, it facilitates efficient SIP trunking, bolsters cloud-based communication, and improves mobile connectivity. Key functionalities include intelligent call routing, Least Cost Routing (LCR), normalization of rate plans, and a mobile-friendly interface for real-time billing access. A crucial aspect of the system is its feature that prevents users from accruing negative balances by terminating calls once their balance reaches zero, allowing users to effectively manage their communication costs. Overall, this multifaceted strategy for overseeing IP communications emphasizes the SBC's critical position in contemporary telecommunications. As the demand for seamless and secure communication continues to grow, the relevance of solutions like the REVE SBC becomes increasingly apparent.

The Sangoma Enterprise Session Border Controller (SBC) is a specialized hardware solution designed to enhance and secure real-time communications for medium to large businesses. It is equipped to manage between 25 and 250 simultaneous calls, utilizing robust security features like TLS and SRTP encryption to protect against eavesdropping, thereby ensuring secure communications between IP phones and IP PBX systems. This Enterprise SBC facilitates seamless transitions between different phone systems or SIP trunks, ensuring uninterrupted service even during significant disruptions. Additionally, it offers a secure connection for remote employees to access the corporate phone system without needing a VPN, which greatly increases both flexibility and accessibility. As a result, the Sangoma SBC stands out as a vital asset for organizations striving to uphold secure and dependable communication channels, making it a worthwhile investment for any business focused on effective collaboration. In an increasingly digital world, having such tools in place is crucial for maintaining operational efficiency and safeguarding sensitive information.

The Ribbon SBC Software Edition (SBC SWe) serves as a flexible, cloud-centric Session Border Controller designed to improve and secure real-time communications across multiple deployment configurations. It offers the full range of features available in Ribbon's hardware models, such as the SBC 5400 and SBC 7000, including advanced audio codec transcoding, signaling interworking, call admission control, and strong security measures, which encompass encryption and protections against Denial of Service attacks. The SBC SWe can function as a Virtual Machine (VM) on typical industry servers located in data centers, operate as a Virtual Network Function (VNF) within private clouds utilizing OpenStack, or be deployed on public cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). This versatile deployment strategy allows businesses to effectively scale their communication systems without sacrificing security or performance. Furthermore, the SBC SWe's cloud-native design facilitates straightforward integration with existing systems and processes, encouraging smooth communication across a variety of environments. As a result, organizations can benefit from enhanced operational efficiency and improved collaboration, making it a valuable asset for modern communication needs.

Ekinops offers a certified Session Border Controller (SBC) that acts as a robust enterprise solution designed to enhance security and interoperability with leading IP-PBX systems and major SIP environments. This SBC can be implemented as a virtual network function, known as ONEvSBC, or integrated within Ekinops' Multi-Service Access Routers, called ONeSBC, enabling functionalities like SIP trunking for applications such as Microsoft Teams Direct Routing and Unified Communications. With sophisticated security features including network demarcation, hidden topology, and NAT traversal, it significantly bolsters network protection. It also accommodates a diverse array of audio codecs, both wideband and narrowband, by leveraging media transcoding to ensure high-quality voice communication while managing voice and video traffic through Call Admission Control (CAC). Additionally, Ekinops’ SBC meets the SIP Connect 1.1 and 2.0 standards, which reduces delays in service validation and accelerates the onboarding process for new PBX vendors. This all-encompassing solution not only streamlines communication but also promotes a seamless experience for users across multiple platforms, ultimately contributing to improved organizational productivity. By integrating advanced features into a single platform, Ekinops ensures that businesses can adapt to evolving communication needs efficiently.

The Perimeta Session Border Controller (SBC) from Alianza is a fully software-driven, cloud-native solution designed to provide secure, scalable, and flexible voice and multimedia communication services. It supports multiple deployment scenarios such as VoLTE, VoNR, SIP trunking, and direct routing for Microsoft Teams, making it suitable for use in fixed-line, wireless, and enterprise interconnect environments. Utilizing a zero-trust security framework, Perimeta delivers outstanding protection for cloud infrastructures. The innovative separation of media and signaling planes allows for precise scaling to meet varying demand levels effectively. Additionally, it features a secure distribution engine (SDE) that aids in efficient load balancing, along with distributed admission management (DAM) to streamline large-scale implementations. This SBC is compatible with a variety of cloud environments, whether public, private, or hybrid, and can be deployed on platforms like AWS, Azure, OpenStack, VMware, and ATCA hardware. This adaptability guarantees that organizations can select the most suitable environment tailored to their unique requirements, thereby improving both operational efficiency and security. By embracing such a versatile solution, businesses can also future-proof their communications infrastructure, ensuring it remains effective and resilient against evolving challenges.

The Ingate SIParator® is a highly efficient and flexible Enterprise Session Border Controller (E-SBC) that provides secure and seamless SIP connectivity, facilitating the integration of PBXs and Unified Communications (UC) systems with SIP trunking providers. By optimizing SIP trunking operations, the SIParator connects remote UC endpoints, aggregates SIP trunks, and distributes sessions across multiple locations and service delivery points. This solution is extensively employed to secure Real-Time communications, guarantee SIP interoperability, and offer a wide array of connectivity options. Its robust design ensures compatibility with all existing network infrastructures, featuring a standard SIP proxy and a SIP registrar. Additionally, it supports Network Address Translation (NAT) and Port Address Translation (PAT), along with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) to encrypt both SIP signaling and media streams. By tackling prevalent security issues in enterprise VoIP, the SIParator provides organizations with a secure and reliable communication landscape. Its adaptability and dependability not only enhance communication frameworks but also position it as a top choice for businesses aiming to improve their communication systems. Ultimately, the SIParator stands as a critical asset for organizations seeking to modernize and secure their communication infrastructures.

Avaya addresses the growing needs of contemporary communication through its innovative Avaya Aura® Platform, which features a state-of-the-art architecture built for real-time interactions and utilizes session-based collaboration technologies. Instead of complicating current systems or requiring an entire system replacement, the Avaya Aura® Platform simplifies operations and offers a modern upgrade pathway from traditional, isolated, and location-dependent communication methods. This progress leads to an advanced and cost-efficient multimedia communications solution that effortlessly combines both existing and future investments in voice, video, real-time collaboration, and other areas. Specifically designed to improve collaboration among individuals in today’s fast-paced businesses, the Avaya Aura® Platform employs a unique methodology regarding the Session Initiation Protocol (SIP), enabling the integration of media, networks, devices, applications, and presence into a cohesive framework. By achieving this integration, it not only boosts communication efficiency but also cultivates a more cooperative workplace atmosphere. Ultimately, the Avaya Aura® Platform stands as a pivotal tool for organizations aiming to thrive in a rapidly evolving digital landscape.

Avaya one-X® Communicator functions as a comprehensive Unified Communications platform that allows business professionals to manage their communication requirements effectively by providing straightforward access to a variety of vital communication resources. This adaptable client can be employed as a standalone application or in combination with one-X Client Enablement Services, Conferencing Enterprise, as well as Avaya Aura® Messaging and Avaya Modular Messaging, thereby boosting its features and integration possibilities. Moreover, its user-centric design ensures that individuals can navigate their communication tasks seamlessly, promoting enhanced productivity and collaboration within the workplace.

The OpenTouch Session Border Controller (SBC) by Alcatel-Lucent Enterprise is a powerful software tool designed to safeguard SIP trunks and enterprise communication systems. Serving as a vital defense mechanism between businesses and their SIP trunking services, it protects against various threats, including VoIP attacks, SIP denial of service, fraud, and eavesdropping. The OpenTouch SBC facilitates secure and scalable connections for both SIP and media, equipped with features such as audio transcoding and NAT traversal to improve audio and video exchanges. This solution not only ensures cost-effective and secure internet communication but also supports integration with multiple SIP service providers. Furthermore, the SBC offers a user-friendly web-based management interface with pre-configured templates, making it easy for certified SIP trunking providers to set up in just a few clicks. With its capacity for cost-effective interoperability, the SBC adapts to numerous protocols, accommodating a diverse array of SIP trunking providers while delivering flexible and efficient communication solutions for businesses. Ultimately, the OpenTouch SBC emerges as an essential tool for enterprises aiming to bolster their communication security and operational efficiency. Its comprehensive capabilities make it a preferred choice for organizations focused on enhancing their overall communication framework.

Oracle's Enterprise Session Border Controller (E-SBC) is a comprehensive solution designed to secure and optimize IP-based communications, including SIP trunks, UCaaS, and contact centers. By providing scalable, vendor-independent security and ensuring interoperability across a wide range of communication platforms, it helps businesses manage complex, real-time communication systems. Oracle's E-SBC also offers features like fraud prevention, call blocking, and advanced analytics, making it an ideal choice for organizations that need to secure communications across multiple locations, remote workers, and cloud environments.

The Cisco Unified Border Element (CUBE) functions as a powerful Session Border Controller (SBC) aimed at enterprises, providing a secure, scalable, and flexible solution for voice and video communications between corporate networks and SIP trunks from providers. It performs four crucial functions: managing sessions, enforcing security, facilitating protocol interworking, and defining network boundaries. By ensuring signaling compatibility between SIP and H.323 protocols, CUBE oversees media interworking, which encompasses DTMF, fax, modem support, and codec transcoding, all while carrying out address and port translations to maintain privacy and obscure network architecture. In addition to these core capabilities, it includes features like billing and call detail record (CDR) normalization, quality-of-service (QoS) enhancement, bandwidth management, and media services that support forking and proxying. Furthermore, CUBE can be deployed on Cisco routers or as a virtual solution on Cisco UCS servers, allowing for centralized, distributed, or hybrid deployment models that cater to various organizational requirements. This flexibility ensures that businesses can adapt their communication systems seamlessly to address changing needs and technological advancements. Consequently, CUBE is a vital component for companies striving to optimize their communication infrastructure and improve overall operational efficiency.

The Mediatrix Sentinel CS functions as an advanced Session Border Controller (SBC) specifically designed for small to medium-sized enterprises, and it can be implemented in both on-site and cloud-based virtual environments. This SBC utilizes the same Microsoft Teams-certified DGW software as its physical models, ensuring seamless integration and support for Direct Routing features. Key functionalities include SIP normalization, network demarcation, survivability, and a suite of security measures such as TLS/SRTP encryption alongside SIP-based firewalls aimed at preventing DoS attacks. Capable of handling over 6,000 concurrent sessions and supporting more than 15,000 registered users without requiring additional licensing, the Sentinel CS presents a robust solution for communication needs. In the event of primary server outages, it smartly redirects calls to backup servers or the PSTN, maintaining uninterrupted service. Moreover, it provides features like QoS monitoring, remote mass management, and advanced troubleshooting tools, which significantly lower network maintenance costs while simultaneously improving customer service quality. Consequently, the Sentinel CS stands out as a prime option for businesses that seek dependable communication solutions tailored to meet diverse operational requirements, ensuring that they remain connected and efficient.

The globally recognized Avaya IP Office offers a robust unified communications platform that is both deployed and supervised on-site. To elevate the engagement and experiences of your customers and employees alike, explore the wide range of functions provided by IP Office. You can effectively assess customer interactions by taking advantage of features like call recording, monitoring, and detailed reporting. With the inclusion of Avaya Call Reporting within IP Office, capturing and documenting incoming communications becomes a seamless task. Additionally, you have the flexibility to add real-time call center agent workstations and dashboards, which significantly enhances the efficiency of call management processes. When Avaya IP Office is combined with a subscription to Avaya Spaces, you gain access to a multifunctional application that integrates voice, video, messaging, conferencing, and calendar services, all available from any device and location. This powerful integration not only simplifies communication but also drives productivity improvements throughout your organization, ensuring that everyone can collaborate effectively no matter where they are. Ultimately, leveraging these tools can lead to a more responsive and agile business environment.

The work environment is in a constant state of transformation, increasingly characterized by speed and unpredictability. At present, Avaya Spaces is a vital resource for not only handling everyday tasks but also addressing urgent and unforeseen challenges that emerge frequently. It facilitates remote work while ensuring a robust presence, allowing users to conduct either spontaneous or planned high-definition video conferences to engage all team members effectively. By redefining work dynamics, Avaya Spaces enables real-time collaboration among teams spread across the globe, available at any hour. Its ability to integrate effortlessly with existing cloud platforms such as Salesforce, Office 365, G-Suite, and Slack simplifies workflows significantly. This platform allows businesses to develop customized solutions that fit their specific requirements. Built on the Avaya OneCloud CPaaS framework, Avaya Spaces supports easy scalability and extension, incorporating sophisticated features like AI, chatbots, and IoT, among others. Moreover, the opportunities for innovation are limitless, equipping organizations with essential tools to excel in a fast-evolving landscape of work, thus ensuring they remain competitive and responsive to changing demands.

The VSXi Session Border Controller (SBC) by Sansay is a powerful software-based solution tailored for communication service providers, offering critical features such as security, NAT, protocol normalization, and efficient session management. It possesses the capability to manage up to 500,000 simultaneous calls and 1 million SIP registrations, providing the scalability required for large-scale implementations. The VSXi is particularly adept at supporting SIP trunking applications, effectively addressing needs related to Least Cost Routing and NAT traversal. In addition, it offers programmable SIP trunking capabilities that cater to both authenticated and unauthenticated trunks, with features like extension-to-extension dialing, call forwarding, and failover options. It also facilitates seamless integration with Microsoft Teams through Direct Routing, allowing users to make, receive, and transfer calls between Teams and the public switched telephone network (PSTN). The flexibility of the VSXi is further demonstrated by its deployment capabilities in cloud environments, and it includes APIs that enable extensive integration and customization, accommodating the varied requirements of service providers. This adaptability not only enhances infrastructure but also empowers service providers to optimize their communication services effectively. Overall, the VSXi stands out as a critical component in modern telecommunication ecosystems.

Cataleya's Orchid Link functions as a versatile, software-based Session Border Controller (SBC), designed to enhance real-time communication for both enterprises and service providers. It offers various deployment options, including on-premises installations and as-a-Service solutions, to meet diverse operational needs. The integration of WebRTC gateway capabilities allows seamless incorporation of web-based voice and video communications into existing SIP infrastructures, which facilitates the extension of communication services to web browsers while minimizing the need for extensive core infrastructure upgrades. Furthermore, the SBC emphasizes security through the use of DTLS for the secure initiation of sessions and SRTP for encrypting media, which protects interactions between WebRTC endpoints and SIP networks. Its advanced service-aware firewall serves as a proactive measure against potential cyber threats, ensuring that communication remains uninterrupted and secure. By delivering such a robust solution, Orchid Link significantly boosts communication efficiency and security for contemporary organizations, making it an essential tool in today's digital landscape. Ultimately, this adaptability and focus on security make Orchid Link a pivotal component for businesses looking to thrive in an increasingly connected world.

VideoMost Server functions as a self-hosted alternative to Zoom, offering a cost-effective video conferencing solution that can be licensed at a lower price compared to major cloud providers. This platform is designed for enterprises, integrating mobile messaging and content-sharing features for enhanced collaboration. With the ability to host up to 300 video participants, VideoMost includes a variety of collaboration tools such as screen sharing, interactive whiteboards, polls, and a mobile messaging service. It ensures secure communication while allowing users to connect from any device or network. Furthermore, VideoMost is compatible with both Scalable Video Coding (SVC) and MUX (MIX) architectures, optimizing video quality based on network conditions and CPU performance throughout the conference. Additionally, it supports complete interoperability with legacy hardware from brands like Cisco and Polycom, as well as Microsoft software such as Outlook, Exchange, and Skype, making it a versatile choice for organizations seeking reliable video communication solutions.

The Avaya Experience Platform delivers a comprehensive solution for customer interaction, skillfully integrating voice, video, chat, messaging, and other communication methods to create smooth exchanges across various channels. Aimed at enhancing the experiences of both clients and staff, it equips agents with instant access to customer data via a unified desktop interface, enabling them to provide tailored and effective assistance. This innovative platform streamlines the management of both incoming and outgoing interactions, ensuring that customers can engage through their preferred communication methods while equipping agents with vital resources to resolve issues efficiently. Through the integration of diverse communication channels and the use of advanced analytics, the Avaya Experience Platform empowers organizations to optimize their contact center operations and deliver exceptional customer service. Furthermore, its flexibility in adapting to evolving customer demands allows businesses to maintain a competitive edge in a fast-changing marketplace. With its focus on creating a seamless communication experience, the platform is positioned as a vital tool for modern organizations striving for excellence in customer engagement.

FRAFOS has introduced the ABC Session Border Controller (SBC), an adaptable solution designed for VoIP service providers and businesses, which operates efficiently on high-performance hardware, dedicated systems, and virtual setups. This SBC delivers strong session border control, signaling mediation, call routing, and advanced media server features, meeting the dynamic needs of VoIP and Next Generation Networks (NGN). Key features include the Cluster Configuration Manager (CCM) for streamlined management of multiple SBCs, built-in support for announcements and transcoding on the device itself, as well as the capability to record calls utilizing SIPREC. Moreover, the ABC SBC enhances network security through strategies such as rate limiting, content control, topology hiding, and effective media management, which work together to reduce the risks associated with fraud and denial-of-service attacks. It is designed to accommodate up to 5,000 simultaneous calls on standard hardware and offers load balancing for VoIP traffic, making it an invaluable resource in contemporary communication frameworks. With its extensive range of features, the ABC SBC is well-equipped to satisfy the requirements of users ranging from small businesses to large-scale service providers, thereby establishing itself as a cornerstone in VoIP technology solutions. Its adaptability and robust capabilities ensure it remains relevant in an ever-evolving technological landscape.

Mitel's OpenScape Session Border Controller (SBC) stands out as a remarkably flexible solution, delivering broad SIP interoperability, advanced media management, and robust security capabilities. Designed specifically for VoIP environments, this controller adeptly manages the termination of SIP sessions on the WAN side, ensuring that incoming traffic is authenticated while meticulously inspecting SIP and media packets for any protocol inconsistencies or anomalies. Furthermore, the OpenScape SBC plays a crucial role in managing firewall "pin holes" for RTP and SRTP media streams, reinforcing its security measures. Its wide-ranging compatibility covers not only Mitel’s MiVoice Business, MiVoice MX-ONE, and MiVoice 5000 but also includes OpenScape Voice, OpenScape 4000, and OpenScape Business, making it a comprehensive solution for businesses of varying scales. This solution supports multiple deployment strategies, such as virtualized software for VMware ESXi, and is expected to soon integrate with commercial off-the-shelf hardware, including Lenovo servers, along with a gateway option featuring Kontron servers. Consequently, it empowers organizations with the versatility to select the most appropriate infrastructure tailored to their unique operational needs, ultimately enhancing their communication capabilities. This adaptability is essential in today’s dynamic technological landscape.

AudioCodes introduces the Mediant Cloud Edition (CE), a cloud-native Session Border Controller (SBC) designed to provide scalable, secure, and cost-effective voice and video communication solutions in virtualized environments. With its automatic elasticity feature, the Mediant CE can dynamically adjust resources based on real-time traffic demands, ensuring optimal performance without requiring manual intervention. Built on the same core code as AudioCodes' physical SBCs, it boasts extensive SIP interoperability, advanced media processing functions such as transcoding, and robust security protocols. Its microservices architecture, coupled with a scalable media cluster, facilitates the swift and economical launch of new communication services. Additionally, the installation process is streamlined through native tools like AWS CloudFormation, which integrates effortlessly into existing automation and DevOps frameworks, thereby improving operational efficiency and adaptability to market shifts. As a result, the Mediant CE stands out as an exceptional choice for organizations aiming to enhance and modernize their communication systems, ensuring they remain competitive in a rapidly evolving technological landscape.

Dialogic's BorderNet Session Border Controllers (SBCs) represent sophisticated and versatile solutions designed to protect and manage real-time communication across diverse network environments. These SBCs leverage a unified software platform that supports multiple deployment methods, including commercial off-the-shelf (COTS) hardware, virtual environments like VMware and KVM, and public cloud platforms such as Amazon EC2, which guarantees both financial investment protection and deployment flexibility. BorderNet SBCs are capable of scaling rapidly, handling anywhere from 25 to 100,000 sessions per instance and managing up to 1,000 sessions every second, making them suitable for both small-scale and large-scale operational requirements. Moreover, they provide a wide range of security features, such as topology hiding, safeguards against denial-of-service (DoS) attacks, and support for Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP), facilitating secure encrypted signaling and media delivery. In addition, their strong architecture empowers organizations to meet evolving communication needs while maintaining high standards of security and performance. As communication landscapes evolve, the adaptability of BorderNet SBCs ensures that businesses can seamlessly scale their operations without sacrificing safety.

Nokia's Session Border Controller (SBC) is essential for protecting signaling and control media as they move across the boundaries of the IMS network. Strategically located at the edges of access networks, it not only secures different types of IP access but also ensures the efficient delivery of all IMS services. Furthermore, its placement at the periphery of peering networks facilitates smooth roaming, IMS interconnection, and corporate SIP trunking operations. The SBC offers a multitude of features, including bearer traffic encryption and decryption, firewall functions, and topology hiding for improved security. It also handles media processing, transcoding, SIP interworking, and NAT traversal. The SBC can function independently or be incorporated into Nokia’s VoLTE/VoWiFi architecture. For VoIP services targeted at both residential and enterprise customers, it includes strong defenses against DoS/DDoS attacks, guarantees network topology protection from access points, allows for NAT traversal, and supports a variety of codecs such as G.729, G.722, and T.38 Fax. In addition, within a VoLTE core network, it manages access and supports mobility features, providing an EVS codec and compatibility with eSRVCC, VoWiFi, NPLI, S8HR roaming, and other advanced functionalities, thereby significantly enhancing the overall communication experience. The versatility and robustness of the SBC make it a pivotal component in modern telecommunications infrastructure.

"Rander" is a cutting-edge suite of computer telephony integration (CTI) applications designed to effortlessly combine the capabilities of telephones and computers. This software provides users with extensive control and monitoring features for PBX systems, including well-known brands like Panasonic, Avaya, Samsung, and Asterisk. By utilizing "Rander," users benefit from real-time visibility into the status of all station lines, empowering operators to effectively oversee every employee conversation. Upon receiving an incoming call, "Rander" promptly recognizes the caller by matching the phone number against the contact list, presenting the caller's name on the screen at the same time as the call arrives. Furthermore, "Rander" maintains a detailed call log, storing this information in a centralized database that allows users to access their call history for any chosen timeframe while giving operators the ability to monitor calls across all lines. In addition, "Rander" streamlines access to critical PBX features such as call forwarding, interception, and notifications, thereby removing the necessity of memorizing complicated codes for these tasks. This not only boosts productivity but also refines communication dynamics within the organization, ultimately fostering a more efficient workflow for all users. Overall, "Rander" represents a significant advancement in the integration of telephony and computer systems, making it an invaluable tool for modern communication needs.

ULAP SBCaaS (Session Border Controller as a Service) offers a cutting-edge, policy-centric approach for both voice and video communications, allowing organizations to securely adopt IP-based real-time communication solutions like VoIP, Unified Communications (UC), and Customer Experience (CX) within a cloud framework. Acting as a crucial first line of defense against numerous cyber risks, such as service theft, spoofing, and distributed denial-of-service (DDoS) attacks, ULAP SBCaaS adeptly oversees SIP traffic at the network's edge, connecting internal systems with outside networks while executing vital tasks such as protocol translation, connection security, and traffic management to guarantee uninterrupted and safe communications. Furthermore, it allows for seamless integration with widely-used digital collaboration platforms, including Microsoft Teams and Zoom, thus delivering a cohesive communication experience across various devices. With strong security measures established, ULAP SBCaaS protects virtual communications from risks such as eavesdropping and DoS attacks, ensuring that sensitive data stays secure. This all-encompassing solution not only bolsters the security of communications but also enhances the operational efficiency of multiple business functions, ultimately contributing to a more effective and secure digital workspace. As organizations increasingly rely on digital communication tools, the importance of such robust solutions cannot be overstated.

VoIP monitoring solutions provide comprehensive insights into WAN performance and essential call quality of service (QoS) metrics. The SolarWinds® VoIP & Network Quality Manager is designed to enhance VoIP performance by analyzing Call Detail Records (CDRs) from platforms such as Cisco CallManager and Avaya Communication Manager. This analysis helps in pinpointing and resolving issues like distortion, latency, and background noise. With VNQM, users can effectively review call detail files from both Cisco and Avaya systems, allowing them to track important metrics including latency and network jitter. This helps in preventing packet delays during VoIP communications. Additionally, SolarWinds VNQM is equipped with robust features that monitor VoIP call QoS, packet loss, and latency, while also evaluating site-to-site WAN performance using Cisco IP SLA technology. By correlating call-related problems with WAN performance data, VNQM facilitates more effective troubleshooting, ensuring that users can maintain optimal communication quality across their networks. Ultimately, these capabilities contribute to a more reliable and efficient VoIP experience.

The Session Border Controller (SBC) from Ericsson is an advanced, virtualized product designed to provide security and seamless interoperability for IMS and various networks, effectively handling both signaling and media. It acts as a versatile solution catering to multiple services such as Voice over LTE (VoLTE), Voice over Wi-Fi (VoWiFi), Video over LTE (ViLTE), Rich Communication Services (RCS), fixed VoIP, interconnection, and web communication applications. This SBC can be deployed on almost any x86 hardware within several cloud environments, including OpenStack, VMware, and Ericsson NFVI. Additionally, it has been validated on Ericsson's software-defined infrastructure (SDI) and can integrate into standardized industrial setups. The SBC's architecture employs a centralized control approach while managing media operations in high-traffic scenarios, thereby minimizing media latency and optimizing transmission expenses. With its wide range of features and integrative capabilities, the Ericsson SBC enables service providers to streamline their requirements into a single product, significantly leading to reductions in operational expenditure (OPEX). This integration of services not only boosts operational efficiency but also simplifies the management of varied communication solutions, making it easier for operators to oversee their processes and enhance service delivery. Ultimately, the Ericsson SBC stands out as a crucial asset in modern telecommunications infrastructure.

Microcall integrates effortlessly with a variety of Voice and Hosted platforms, Session Border Controllers (SBC), CUBE systems, and Gateways, analyzing incoming data in real-time to provide dynamic and insightful dashboards for managers at all levels of the organization. These dashboards furnish managers with essential information needed for prompt and informed decision-making in the business landscape. By automating the integration process of Microcall with systems like Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin, and several HR platforms, the generated reports contain comprehensive employee details, including names, locations, departments, cost centers, sessions, devices, MAC addresses, and shared-line assignments. This combination of voice data with extensive employee information greatly enhances the reporting capabilities available to organizations. The robust features and automation capabilities of Microcall streamline the reporting process effectively, ensuring that every manager, whether in Telecom Infrastructure, Network Administration, Security, Finance, Sales, HR, or Customer Service, benefits from the innovative solutions provided by Microcall. Consequently, organizations can significantly improve their operational efficiency and make more strategic decisions grounded in real-time insights, ultimately fostering a culture of data-driven leadership. The ability to access critical information at a glance empowers managers to respond swiftly to emerging challenges and opportunities.

IVR Reporter is a vital resource for evaluating and monitoring the performance of your contact center, specifically designed to work with platforms such as Avaya IR, Operation Analyst, and Conversant. This solution identifies areas ripe for improvement and enables prompt, effective actions. With IVR Reporter, contact center managers can access real-time data and quickly see the results of their strategic adjustments. It is tailored for multi-site contact centers that manage high call volumes and complex operations, featuring an administrative dashboard that integrates effortlessly with automatic call distribution (ACD), Avaya IR, Operation Analyst, and additional Conversant tools. This seamless integration allows managers to generate detailed reports, adjust ACD configurations, and track call activity, ultimately enhancing the pursuit of superior customer service. Moreover, the platform's capabilities empower managers to make data-driven decisions that significantly boost operational efficiency and elevate customer satisfaction levels. By leveraging such insights, organizations can foster a more responsive and effective contact center environment.