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What is Avaya SBC?

The Avaya Session Border Controller for Enterprise (SBCE) is a robust solution designed to improve and protect real-time communications across business networks. It is crucial for environments that rely on SIP-based Unified Communications (UC), providing essential features such as security enhancements, interoperability, and scalable options. The SBCE is available in two main varieties: Standard Services and Advanced Services, catering to the varied needs of different organizations. In a high availability (HA) configuration, SBC servers are deployed in pairs, with one acting as the primary server while the other serves as a backup. These servers are managed through either a singular Element Management System (EMS) or a duplicated set of EMS, ensuring streamlined operations. This architecture allows users to benefit from Avaya's deep knowledge in deploying SIP trunks and effectively managing extensive user networks within enterprises. Moreover, this solution guarantees seamless communication during maintenance periods or unforeseen disruptions, thereby making it a vital component for any organization prioritizing consistent reliability. The capability to maintain communication integrity under various circumstances further solidifies the SBCE's value in modern enterprise environments.

What is Avaya IP Office?

The globally recognized Avaya IP Office offers a robust unified communications platform that is both deployed and supervised on-site. To elevate the engagement and experiences of your customers and employees alike, explore the wide range of functions provided by IP Office. You can effectively assess customer interactions by taking advantage of features like call recording, monitoring, and detailed reporting. With the inclusion of Avaya Call Reporting within IP Office, capturing and documenting incoming communications becomes a seamless task. Additionally, you have the flexibility to add real-time call center agent workstations and dashboards, which significantly enhances the efficiency of call management processes. When Avaya IP Office is combined with a subscription to Avaya Spaces, you gain access to a multifunctional application that integrates voice, video, messaging, conferencing, and calendar services, all available from any device and location. This powerful integration not only simplifies communication but also drives productivity improvements throughout your organization, ensuring that everyone can collaborate effectively no matter where they are. Ultimately, leveraging these tools can lead to a more responsive and agile business environment.

Media

Media

Integrations Supported

Deyafa POS
OfficeWatch Call Reporting
SIP.US

Integrations Supported

Deyafa POS
OfficeWatch Call Reporting
SIP.US

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Avaya

Date Founded

2000

Company Location

United States

Company Website

documentation.avaya.com/bundle/AvayaSBCoverviewandspecification_r10_2/page/Avaya_SBCE_overview.html

Company Facts

Organization Name

Avaya

Date Founded

2000

Company Location

United States

Company Website

www.avaya.com/en/products/ip-office/

Categories and Features

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

PBX

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