Axonify Integrations

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

Modern training often fails to align with the actual needs of employees striving for success. Conventional approaches are increasingly obsolete, relying on monotonous lectures and static materials that do not cater to the preferences of a mobile workforce. As a result, many workers experience frustration and inefficiency since they struggle to retain information or apply it in practical contexts. The lack of opportunities for hands-on learning leaves employees feeling unprepared and disconnected from their work. This gap not only undermines overall performance but also curbs the potential for innovative thinking within companies. To address these issues, a shift towards a more interactive and practical training method is essential, one that resonates with the demands of today’s workforce. SparkLearn’s macro-adaptive Learning Experience Platform (LXP) stands out by assessing users' existing knowledge on various topics, enabling them to tailor content to their own competency levels effectively. This innovative approach allows content creators to set benchmarks, empowering users to bypass familiar material and focus on what truly enhances their skills. By fostering engagement and relevance, such platforms can transform the training landscape, ensuring that employees not only learn but thrive in their roles.

Our extensive assortment of eLearning courses is unmatched, featuring offerings from premier publishers globally. We assist you in identifying the most suitable courses, aligning them with your essential skills, integrating them into your Learning Management System, and enhancing both usage rates and the effectiveness of your learning and development initiatives. Our meticulously selected catalog boasts thousands of courses that encompass areas such as business acumen, safety protocols, technological advancements, professional certifications, and various specialized industry subjects, ensuring a comprehensive learning experience for all. Additionally, our team is dedicated to providing ongoing support to maximize the impact of your training programs.

The SAP Store is an extensive online platform where businesses can discover, evaluate, and purchase over 3,000 applications, extensions, and services from SAP along with its trusted partners. This marketplace offers a wide array of solutions designed to assist organizations in overcoming various operational challenges, such as software for enterprise management, finance, human resources, and analytics, as well as creative applications and improvements. Users can take advantage of free trials or choose premium services, making it easy to access both SAP and partner solutions that enhance their business functions. With intuitive browsing and search capabilities, organizations can swiftly find, acquire, and manage the solutions they need while ensuring they integrate smoothly with their current SAP systems. This streamlined process ultimately enables companies to refine their workflows and increase efficiency across all areas of operation. Additionally, the platform’s variety of offerings caters to diverse business needs, making it an essential resource for any organization looking to improve its technological capabilities.