Vivantio
Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.
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Canfigure
Canfigure is an adaptable software platform designed to automate various business processes and workflows efficiently. Its pre-designed modules encompass Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management, and Test Validation, allowing for a flexible combination of modules tailored to meet specific organizational needs.
Our expertise lies in transitioning businesses from reliance on Excel spreadsheets or outdated legacy systems for managing essential data to a unified, user-friendly, and economical solution that empowers you to take charge of your information. Additionally, Canfigure offers distinctive customization features that enable administrators to make system adjustments independently, eliminating the need for vendor assistance and minimizing ongoing costs. This unique capability not only enhances operational efficiency but also fosters a more agile response to changing business requirements.
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NetBrain
Since its inception in 2004, NetBrain has revolutionized network management through its no-code automation platform, enabling teams to effectively streamline complex tasks into efficient workflows. By integrating artificial intelligence with automation, NetBrain offers comprehensive hybrid network observability, simplifies troubleshooting, and facilitates safe change management, which enhances operational efficiency, decreases mean time to repair (MTTR), and limits potential risks, thereby empowering IT departments to foster innovation proactively.
Gain insights into your entire network with contextual analyses across diverse vendors and cloud environments.
Utilize dynamic network maps and end-to-end pathways to visualize and document your complete hybrid network effectively.
Streamline network discovery processes and maintain data accuracy to establish a reliable single source of truth.
Automatically identify and interpret your network's critical configurations, uncover initial issues, and prevent configuration drift through automation.
Facilitate pre- and post-change validations while considering application performance contexts for a comprehensive approach to network modifications.
Enhance collaborative troubleshooting efforts by automating interactions between human operators and machine systems.
This holistic approach not only optimizes network performance but also ensures that teams can focus on strategic initiatives rather than getting bogged down by manual processes.
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Device42
Device42 is a powerful software solution designed for managing data centers and networks, crafted by IT professionals to facilitate the discovery, documentation, and oversight of Data Centers and IT systems as a whole.
This tool delivers valuable insights into enterprise infrastructure by effectively mapping out hardware, software, services, and network dependencies. It boasts impressive visual representations alongside a user-friendly interface, complemented by webhooks and APIs for seamless integration.
With Device42, planning for network modifications becomes easier, and it helps to minimize mean time to recovery (MTTR) during unforeseen outages, ensuring that you have the necessary tools for maintenance, audits, warranty management, license tracking, lifecycle oversight, inventory management, and asset tracking, including detailed room and rack configurations.
Additionally, it allows for integration with various IT management platforms, such as Security Information and Event Management (SIEM), Configuration Management (CM), and IT Service Management (ITSM), providing comprehensive data mapping and more.
As a member of the Freshworks family, we are dedicated to enhancing our offerings, ensuring that our global customers and partners receive exceptional solutions and unwavering support, maintaining our long-standing commitment to excellence.
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