BMC Helix Discovery Integrations

BMC Helix Operations Management presents a robust, cloud-native platform designed for observability and AIOps, tailored to navigate the intricacies of hybrid-cloud environments. By implementing a service-oriented approach to observability data, the solution fosters effective AIOps. It consolidates third-party observability information—encompassing metrics, events, logs, incidents, changes, and topologies—into a cohesive IT data repository. Users can effectively monitor the health of services and achieve advanced root cause isolation thanks to dynamically generated business service models. The system improves the signal-to-noise ratio through AI-enhanced event suppression, de-duplication, and correlation methods that result in actionable insights. With AI probability assignments to causal nodes, rapid identification of root causes becomes feasible, leveraging both data and service models efficiently. The platform aids in proactive management through Business Service Health monitoring and AI-driven outage forecasts, helping to prevent potential complications. Furthermore, the troubleshooting process is expedited with enhanced log analytics and enrichment, leading to faster problem resolution. The solution also allows for seamless requests and implementations of automations from BMC and external tools, which further boosts operational productivity. This comprehensive offering not only enables organizations to sustain peak performance but also significantly reduces the likelihood of downtime and operational disruptions, ensuring that businesses can operate smoothly and efficiently.

BMC Helix Remedyforce is a comprehensive IT service management solution tailored for mid-sized enterprises, designed to scale in alignment with their specific needs. Utilizing the robust Salesforce cloud infrastructure, it seamlessly combines IT operations management (ITOM) with sophisticated cognitive capabilities, thereby improving organizational efficiency, compliance, and security. The platform boasts an intelligent, omni-channel self-service experience enriched with Chatbots that engage users across diverse platforms, including Skype, Slack, mobile, and web interfaces. Developed on the Salesforce Platform™, Remedyforce integrates process automation with industry-leading practices while offering an intuitive user interface that enhances IT productivity and encourages innovation. This solution is meticulously designed to remove unnecessary complexities, allowing users to swiftly realize its benefits. By emphasizing agility and flexibility, BMC Helix Remedyforce emerges as the premier service and support platform for modern IT settings, appealing to businesses that aim to optimize their operational processes and enhance rapid IT performance. It not only facilitates a streamlined approach to technological management but also enables organizations to concentrate on delivering substantial value to their stakeholders. In an evolving digital landscape, BMC Helix Remedyforce empowers organizations to adapt quickly to change and maintain a competitive edge.

BMC Helix Cloud Cost is designed to help you effectively manage and optimize your cloud spending while staying within budget limits. This innovative solution focuses on reducing expenses across various cloud platforms, preventing budget overruns before they occur. It offers a comprehensive view of expenditures in both public and private cloud environments. Utilizing predictive analytics alongside automated alerts, the platform helps you avoid unexpected financial issues and ensures you meet your budgetary goals. Furthermore, it provides automated suggestions and actions to eliminate unnecessary costs, giving budget managers and stakeholders straightforward access to relevant data. As the number of cloud users continues to increase, the importance of ongoing cost management becomes even more apparent. Monitoring the cloud services you have acquired and their usage is essential for maintaining control over your spending. Regular evaluations and proactive optimization of resource consumption are vital strategies to prevent overspending. It’s advisable to identify and deactivate idle or underused services, recalibrate over-provisioned resources to align with actual demand, and set power schedules for particular workloads. Additionally, leveraging the advantages of reserved instances while automating your optimization processes can significantly improve overall efficiency. By implementing these strategies, you can maximize the returns on your cloud investments and ensure that every dollar spent contributes to your organization's success.

BMC AMI Ops Automation for Capping simplifies workload capping processes, effectively reducing risks and improving cost efficiency. Formerly branded as Intelligent Capping for zEnterprise, this solution utilizes automated intelligence to manage the MSU capacity settings essential for business functions, ensuring that companies can both minimize operational risks and optimize costs to meet digital demands. By automating the management of capping limits, organizations can focus on their most crucial workloads while also significantly lowering mainframe software licensing costs, which can consume 30-50% of the IT budget. In addition, the platform supports the dynamic automation of defined capacity MSU settings, promising a potential reduction in monthly software expenses by 10% or more. The system works proactively by analyzing, simulating, and adjusting defined capacity settings based on specific workload profiles, thereby reducing business risk. It also aligns MSU capacity with business priorities, ensuring resources are allocated to the most important tasks, while utilizing patented technology to facilitate capping modifications, which protects critical services from any disruptions. This holistic strategy not only maintains operational integrity but also fosters sustainable financial management in the IT landscape, leading to more efficient resource usage and improved overall performance. By integrating these advanced capabilities, organizations can better navigate the complexities of modern IT demands.

Delinea's Cloud Access Controller provides precise governance for web applications and cloud management platforms, serving as a powerful PAM solution that operates at impressive cloud speeds to enable swift deployment and secure entry to various web-based applications. This cutting-edge tool facilitates the seamless integration of existing authentication systems with multiple web applications, eliminating the need for extra coding efforts. You can set up comprehensive RBAC policies that adhere to least privilege and zero trust principles, even accommodating custom and legacy web applications. The system allows you to specify exactly what data an employee can see or modify in any web application, while efficiently managing access permissions by granting, altering, or revoking access to cloud applications. It empowers you to control access to specific resources at a granular level and provides meticulous oversight of cloud application usage. Furthermore, the platform offers clientless session recording, removing the necessity for agents, which guarantees secure access to a broad spectrum of web applications, including social media, bespoke solutions, and older systems. This holistic strategy not only bolsters security but also simplifies access management to meet various organizational requirements. With Delinea's solution, organizations can confidently navigate the complexities of modern digital environments.

The BMC Helix Configuration Management Database (CMDB) significantly improves ecosystem workflows by serving as a centralized, business-centric reference for your assets and services. It supports the upkeep of accurate data and service models for potentially hundreds of millions of configuration items, encompassing both on-premises and cloud services. This enables effective supervision and management of the configurations and interrelations of hardware, software, and cloud offerings. Additionally, you can evaluate the success of your configuration management approaches by utilizing established key performance indicators (KPIs). The integration of BMC Helix Discovery, BMC Helix Client Management, and a variety of pre-configured connectors allows for the CMDB to be automatically populated and updated in mere minutes. Moreover, it comes equipped with powerful integration tools that facilitate the importation and federation of data from diverse sources through a comprehensive set of APIs. You are also empowered to implement intricate role-based access controls for all items and attributes, which guarantees that sensitive information is handled with both security and efficiency. This high degree of customization not only enhances data governance but also bolsters the operational integrity of your organization, enabling a more streamlined workflow. Ultimately, the BMC Helix CMDB becomes a pivotal component in driving organizational success through improved asset and service management.

Well-designed dashboards provide a clear view of vulnerability metrics, performance patterns, and compliance with service level agreements, aiding in the swift prioritization of issues. Enhanced workflows merge vulnerability scan outcomes with remediation tasks, leveraging tools such as Microsoft SCCM to boost overall productivity. Keeping an eye on potential blind spots will help you identify parts of your infrastructure that might remain unmonitored, potentially exposing you to risks. The capability to export data facilitates thorough analysis and customized reporting, which is essential for meeting audit requirements and fostering process improvements. Simplifying the often labor-intensive process of linking identified vulnerabilities with required remediations can greatly enhance operational effectiveness. Moreover, by monitoring the progress of ongoing tasks, teams can focus on unresolved vulnerabilities, eliminating the risk of redundant efforts and ensuring a more efficient response to potential threats. This holistic strategy not only reduces risks but also promotes a culture of ongoing enhancement within your security protocols, ultimately leading to a more resilient infrastructure. As organizations adapt to evolving threats, this comprehensive framework will serve as a foundational element for future security initiatives.