What is Better Business Bureau (BBB)?

BBB provides a range of educational resources and initiatives aimed at empowering and protecting consumers as they navigate the marketplace. Our mission is to assist you in overcoming any difficulties you encounter, whether it’s filing a complaint, leaving a review, reporting deceptive advertising, or informing us about potential scams. You’ve found the right place for support.

For businesses: In a competitive market where countless companies vie for consumer attention, achieving BBB Accreditation signals that your business is ethical and thoroughly vetted. By seeking BBB Accreditation, you convey to potential customers that your operations are rooted in honesty and integrity. Being recognized as a BBB Accredited Business increases your visibility among clients searching for trustworthy enterprises. The BBB Accreditation Seal not only bolsters the reputation of over 400,000 businesses across North America but also assures that your company meets the BBB Standards for Trust, thereby enhancing customer confidence and setting you apart from your competitors. This dedication to ethical practices fosters trust and paves the way for enduring relationships with your customers, ensuring long-term success for your business.

Pricing

Free Version:
Free Version available.

Screenshots and Video

Better Business Bureau (BBB) Screenshot 1

Company Facts

Company Name:
Better Business Bureau
Date Founded:
1912
Company Location:
United States
Company Website:
www.bbb.org

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Better Business Bureau (BBB) Categories and Features

Review Management Software

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Better Business Bureau (BBB) Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: COO
    Has used product for: 2+ Years
    Uses the product: Yearly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Terrible

    Date: Dec 09 2022
    Summary

    Overall I would not recommend anyone pay any attention to the BBB. The interface is terrible and the tools and recourse for businesses to respond to complaints is very bad.

    Positive

    Nothing really. I guess some people still think the BBB brand still carries some authority and clout, but it really doesn't.

    Negative

    Their interface looks like it was built in 1995 and never updated. Their business tools if you are a business that logs in are horrendous. It's one of the worst web apps I have ever used. Customer service is also horrendous.

    Read More...
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