What is Biel.ai?

Biel.ai is an AI assistant for software companies that want their documentation to answer customer questions automatically. Instead of scanning sidebar menus or opening support tickets, users ask questions in plain language and receive accurate answers with citations pointing to the exact source pages. Because the AI responds only from your indexed documentation and uploaded files, answers stay grounded in your verified content rather than generic model knowledge.

The platform is designed for technical products. It reads API references, code examples, error messages, and configuration guides with an understanding of their structure, so it can resolve real developer questions such as troubleshooting a failed authentication call or finding the right parameter for an endpoint. Companies deploy it to cut repetitive support volume, speed up developer onboarding, and improve self-service on their docs.

Setup is self-serve and takes about 15 minutes: connect your documentation by URL or file upload, customize the widget to match your brand, and add one script to your site. Native integrations cover Docusaurus, Sphinx, MkDocs, Antora, Starlight, Next.js, WordPress, and any HTML site. The same knowledge base is also available through Slack, Discord, and Microsoft Teams bots, a hosted MCP server that connects your docs to Claude, Cursor, and GitHub Copilot, and a REST API with a RAG-as-a-Service option.

An analytics dashboard shows what users searched for, which questions went unanswered, and where documentation needs work, giving content teams a prioritized improvement roadmap. Biel.ai supports multiple languages, updates content automatically via scheduled crawls, GitHub, or the API, and offers AES-256 encryption, GDPR compliance, EU hosting, SSO, and bring-your-own-keys. Production users include ScyllaDB, Katalon, Tezos, and Talon.one.

Pricing

Price Starts At:
$150/month
Price Overview:
Professional plan
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Biel.ai provides an API
All Biel.ai Integrations
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Screenshots and Video

Biel chat widget in docs site

Biel chat widget in docs site

Biel chat widget in docs site

Company Facts

Company Name:
Biel.ai
Date Founded:
2024
Company Location:
Spain
Company Website:
biel.ai
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Biel.ai Categories and Features

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration