Birdeye Reviews

Birdeye provides an easy way for small businesses to monitor their online presence & collect customer feedback. It does have some decent basic features, But teams wanting more sophisticated capabilities will require expanding to enterprise grade solutions.

It helps in consolidating online reviews, surveys, & customer data in one dashboard. It also provides useful insights into customer sentiment & operational gaps.

Feedback volume depends on customer activation & response rates. Features are very limited for advanced management needs.

Very Happy with services, support from team, and the easiness to use. Not only to mention the app for your cell phone is amazing. The best is the app allows your patients to contact you afterhours in case of emergency.

The fact that we get the reviews in almost real time is great, and I love how they are posted to our website and review platforms.

We have nothing to complain about. Very happy with the service and support.

My business has been boosted by the tools provided by this platform, since I can improve the experience of my clients and I can grow my online reputation, which is currently very important to have a weight on the Internet to be noticed. Birdeye helps me collect much more feedback than the traditional way, plus I can respond directly to customers faster, improving the user experience to promote and collect as positive reviews as possible. Through this platform I have been able to manage the experience of all the clients that I have obtained throughout my career and I have been able to more quickly collect feedback from multiple sites where I have my business, being able to connect with clients being closer to them. For any user who cares about the opinions received from their customers and who wants to capture the reviews from different platforms on their website to have everything in one place, this platform is ideal for doing that job, being useful to be able to manage with ease the collection of opinions and in addition to being able to carry out their respective analyzes to improve everything that is failing or that clients consider to be working inefficiently when receiving a service.

The integration that has these CRM platforms is perfect, they are very complete, it has facilitated the synchronization of a lot of data that I have from clients, thus being able to send the automatic submission of review requests more easily. This has been a great help since I do not have to manually export from other platforms to Birdeye, there are also many platforms that I can integrate with it, so I have no limits in case an integration is available and in case this happens to me I can create my own connections via the API.

Birdeye has a very solid and complete mobile application, it has allowed me to access this platform from any time anywhere, thus being able to monitor any review that customers make about the experiences obtained. In addition to that I can also add answers in case a customer leaves a question within a review and also be able to send surveys in case of conducting market research.

The review generation function helps me a lot to automate the process of receiving a rating from clients which I am providing a service, this has been useful to me because emails or text messages are automatically sent to clients after a transaction has been completed, asking them to rate the experience obtained and to leave a review of what their entire process was like. With this functionality I have been able to exponentially improve the positions received through different platforms, such as social networks, which can have a great impact on potential clients who want to consult my services.

Keeping track of opinions is an easy task with this platform because it gives me a space where I can receive notifications when a customer leaves an opinion on one of the platforms where I have linked Birdeye and thus be aware of the most recent opinions, helping me to improve in case something is going wrong and in case it is a positive opinion to be able to know that everything is going correctly with the business which is meeting the objectives. I can also respond from the dashboard or send a private message to resolve any issues a customer may have leaving a negative review on an event they don't like. With this platform I am able to improve customer satisfaction by being able to improve the services that I am offering.

Birdeye gives me the facility to import reviews from other platforms to my website to avoid the manual work process of passing reviews one by one to my website. A clear example is that this platform links the opinions of users of social networks with my website without having to make manual entries, this in order to increase credibility and my online presence. In addition to that I can also filter unwanted content in order to have responses with positive and negative feedback, and that they are not reviews that generate hatred or violence towards other clients or company staff, simply that they are constructive and high-value reviews that allow to improve the customer experience and it does not matter if it is negative or positive.

The reports it provides are very complete and detailed, with analyzes that show the performance of any type of business in different channels where Birdeye is linked. This gives me an idea of how customers perceive my brand, so I can determine the areas where there is a deficiency and where it would be advisable to improve to exploit its maximum performance. I can also export this data in a CSV format so that I can perform more personalized analysis on any platform that interests or suits me.

I really don't find negative points that make Birdeye inefficient, I really liked how it works and I have found very few negative points that I don't think affect how I see this platform and how it works for me. These points are the following:

Many similar rigs come at a great competitive price compared to Birdeye. It may be worth going with this platform for the features it offers, however, the investment that should be made in Birdeye should be considered because it may not be profitable for the value that this platform provides.

There are few characteristics that have to be able to encourage clients who recommend my company to their work colleagues, friends or family. This demotivates me a bit because I have few customization options in this section. Therefore, I would like to make Birdeye's referral campaigns feature more robust so that I have more options to personalize and incentivize my customers who refer so I can have more growth for my business.

It tends to disconnect many times from some platforms in which I have Birdeye synchronized, this is annoying because although I receive a disconnection notification, it does not automatically reconnect. In addition to the fact that it takes time to manually connect everything, this is tedious to redo since it takes a lot of time.

BirdEye has been a game-changer for my business. It has made it easy to track and manage all my reviews in one place, and the insights I get from the platform have been invaluable.

The platform enables businesses to connect with customers and prospects through a variety of digital channels, including SMS, email, chat, and social media.

There have been some technical issues or glitches with the platform, particularly with regards to integrations with other software or systems.

Overall, we've found Birdeye to be very valuable for our clients when it comes to online presence and reputation management. There are some things that could work a bit more smoothly, but most of what we need and want to use it for works great.

Birdeye has some really excellent features: the review request text messaging and review response automations are very helpful for our clients. Having all online reputation management and customer interactions available on the same profile is very helpful, and being able to give our clients a login profile so they can see and respond to reviews and messages is great. The option to integrate POS systems is also very helpful.

There are some limitations on the integrations side, namely that we have to wait for tech support to do it which takes some time. The social media function is nice to have a part of the system as a whole, but it is a bit basic in its overall look and functionality. We would like more options for mass text messaging as well, not just review and referral campaigns.

Very good follow-through until the close of each project.

The responses to my inquiries are prompt, accurate, and the employees are helpful.

I think the cost is a little high and that Birdeye should look at making the yearly fee more affordable.

Overall is that it is easy to work with, and internal communication is also easy because we can leave internal notes that will only be read by our team.

I like how friendly the platform is, that the users get email notifications and how simple is to assign calls to any agent.

That it is a website and there is no way to work with it if the wifi goes down.

Birdeye is a great software to implement in all firms, We love to know where we are and where our Reviews, referrals, calls, etc. are coming from.

Easy way to see the average for all your social Media Reviews.
Clear understanding about organic vs requested reviews.
Clear and fast communication with your clients.
Great widgets you can use in your website.

You need to pay extra per each extra module they have.
There is no way to block specific phone numbers.
There is no way to auto-reply to specific phone numbers.

We were having issues receiving messages through Birdeye that were coming through Facebook Messenger for several locations. The help desk talked me through how to properly turn on messenger in Facebook and then integrate messenger to Birdeye so the messages would come through. They were very helpful and persistent to continue helping until the problem was resolved.

Responsive, great communication, persistent in helping and continuing contact until the issue was resolved.

None. The issue was resolved and there were no cons.

Birdeye nails it everytime. They have fantastic service, are proactive in reporting errors that are found (this morning, I received a call from them to notify me that an automation shut down due to a server update from the EHR we use, and they walked me through fixing the issue), and they have stellar service. When you have questions they are amazing about responding quickly and helping resolve any concerns. I would highly recommend.

Birdeye is fantastic for being able to connect with your clients and gain the most important marketing ever... Google reviews. We have been using Birdeye for over a year, and have an automation set to send our patients a google review request as soon as their appointment has been concluded. Since implementing this, we have been getting many 5 star reviews which is the driving force behind sales.

Birdeye is expensive if you are a new business, or small business, however the cost is well worth the service.

Good. I would recommend the BirdEye solution to any small business owner. Take the time to set it up right and you will have a great platform that will help grow your business

Support team is super responsive when there are issues. Our account rep is amazing. The product itself does what it's supposed to.

When we have issues the support team is more interested in closing the ticket than solving the problem. I am betting that their compensation is based on that. They always fix the problem and they are very nice but you can tell they are pressured to close tickets.

Highly recommend for all their services! We are adding the chat feature on for our website and various other services of theirs. Plus their customer support is so fast!

Our office has gotten more reviews after 1 week with Birdeye than we have in the last few months. We’re excited to keep using them!

The texts with our logo looks a little off. It’s somewhat grainy, but overall great!

Amazing experience! I would definitely recommend Birdeye to other businesses! Plus, it's very easy to obtain more reviews and get very specific on how you want to do so! Thank you!

Birdeye is very easy to use and they are also so helpful and nice! Always willing to help me as well as teach me how to use certain things!

There is not a single thing I do not like about Birdeye. I love it. I have no issues at all!

Reviews have increased by 200% and our review scores have gone up as well. It always on fast platform to respond to all of our different Google pages.

I love the the support team that Birdeye offers they are always available when you need assistance.

I really have no issues with this platform this is my favorite platform I have worked with.

They provide an excellent service at a reasonable price. I intend to continue using their service for the foreseeable future. Thank you Birdeye!

Birdeye has a great platform, and always communicates clearly quickly. Their user interface is very intuitive, easy to understand, and looks great!

There's not much to dislike about Birdeye. Any issues I've had have been resolved quickly.

I really appreciate everything the Birdeye team does to help our clients. They are extremely fast in their response time and detailed and helpful in in explaining the answers to our questions.

Fast responses, extremely helpful and detailed in fixing issues, always kind and courteous. Birdeye is always extremely helpful in solving problems that arrive in a timely and efficient manner.

I haven't had a bad experience. All of my experiences with Birdeye have been great.

It's been great to increase viewership and promote our practice. I love the breakdown of info on the main page. Also ease to navigate around, not cluttered.

Easy platform to maneuver around. Customer service is great when I've needed them to help from time to time.

So far, nothing comes to mind! Whenever I've had issues, customer service takes care of quickly.

Always pleasant customer service, never have long hold time and very easy to navigate. I would recommend to everyone.

Birdeye is awesome and very user friendly, never have a long wait time when calling would recommend to all our offices.

Have not encountered any issues or problems with Birdeye that I don't like. It's all good.

Overall, Birdeye’s customer service and support have been outstanding. They do not drop the ball and work hard to get all products working seamlessly.

We were Podium customers previous to Birdeye and were frustrated with Podium’s slow support and endless changes in Customer Service reps. Birdeye has been alway attentive and quick to support technical hitches. They also are thorough with onboarding and training. They also offer templates and auto-replies for reviews which save time.

The webchat feature can only be connected to one account, which is an issue when billing separates accounts of the same partner group.

Service is quick and easy takes 2 seconds to send. When we have an issue it is quickly resolved. Helps us get many reviews to bring new customer in.

I love that Birdeye is so fast and easy to use. It's a fantastic way for our customer to say how amazing our property looks and how friendly our staff is. It helps us bring so many more customers our way.

I have noting negative to say No issues that hasn't been fixed.