Birdeye Reviews

We use Birdeye for pretty much all our external company communications and to converse with current and potential customers, and collect company reviews. So far it has been great.

Easy to use.
Great response.
Advance report features.
Great way to keep everything in a single place.

Will like to be able to assign a ticket to more than one person in my team.

Birdeye has allowed us to stay in better contact with our customers, remedy any problems, and capture great 5* reviews that make us look fantastic on Google and Facebook.

Very full-featured service, excellent tech staff, very effective at getting new reviews. Also, great way to capture the rare bad reviews and get a chance to make it right for the customer.

Sometimes it takes an escalation to get a problem fixed.

Our Digital Marketing Director would have to log in to all the different social media/review outlets to respond to customers directly. This would mean it was all on him. With Birdeye, we can create users with varying permissions (customer service team/storefront associates) to increase the response time to reviews/direct feedback/inquiries. This, in turn, also boosted our review stats!

Having a brick & mortar store, plus a website means potential customers will base their decision to visit a location or a website based on other customers' experiences. Birdeye allows us to thank those who leave positive reviews as well as see areas where we could improve. Being able to see reviews and direct feedback all in one place means we can respond to our customers quicker and more efficiently. Features like "Reports" lets us see which platforms (Google, Facebook, etc) we have the strongest following and where we could amp up marketing. All in all, Birdeye was our "missing puzzle piece"

We have been using Birdeye for almost a year now; I haven't run into anything that would deter me from recommending them to another business. The only thing (not even a huge deal) is we are not able to fully utilize the "campaign" feature as we are in the firearms industry; it's a no-no for Birdeye.

Couldn't ask for anything better! We can see what our patients are saying and respond to them with ease. Such a great service!

I love being able to see how our patients feel after leaving our practice. We really care about their words and Birdeye makes that easy!

There isn't anything bad to say! I have had no issues whatsoever.

Birdeye makes it easy to get set up and start using your review and referral site. They walk you through everything step by step.

Everything! It looks great when sending the review request or referral request to your clients with your logo and a personalized touch, if you want to get more referrals and reviews this is the platform to use!

Nothing really, everything has been extremely easy to use and they've been great to work with. they are very thorough!

I really appreciate how quickly my clients and customers can connect with my business after using our services. All of the responses and interactions we get end up in one inbox where my staff are then able to keep track of responses, interactions, and new customers.

I love how easy it is to provide my clients and customers with an opportunity to share their experiences, get answers quickly and conveniently, and refer my business to their friends and family members. I also love the ability to post on all of our social media accounts at once. Quick, stress free, and so helpful.

I don't think there is a con! This is a great business and I am glad that I'm using it.

Overall it's been very light and helpful. I really really not have any concern or issues that I didn't like.

I loved it. It was awesome. This has helped our business in many ways. I recommend to anyone that needs further help or assistance!

Nothing that I did not like it was very helpful!!!

I think this shows a systemic shift from small-business-centric values to ruthless profiteering and a total lack of moral compass on the part of leadership.

Way to attempt to profit from the country's collective misery, BirdEye. Nice work.

They were good before the pandemic. Now they show poor ethics and profiteering behavior. Not cool, BirdEye.

The 104% price increase they offered me when I attempted to return to them after the pandemic started to ease, and we began working on business recovery.

Compared to the other platforms, they have the most robust platform, they offer the best value proposition and you get the best results.

Google reviews galore, listings and amazing mobile app, they got it all, not much else to say other than once you are a BirdEye user you never want to give it up. The best reputation software hands down.

I have not found anything that is a con at this point.

Overall a great program that helps you get lots of good reviews especially via text message. That's the best part.

Does a great job helping gather lots of reviews and places them online for people to find via search engine.

They have reviews go on a BirdEye hosted page, not Google or Facebook which you lose if you cancel your subscription.

BirdEye is a great tool to to increase customer review for your Brand presence across many sites. It helps us in tracking all the review request and progress on them from a single dashboard, You can easily reply too all the review on your brand though a single dashboard. It helps me getting new reviews through automatically asking the new customers for feedback after the service. The templates asking for review from new customers are very flexible and configurable. You can select top preferred channel of review, for us it is Google Review and FaceBook Review. Overall its a great tool to increase your presence on review column, which helps you rank on top on business listing too.

BirdEye is great tool designed to get customer review and increase engagement. BirdEye helps us organize all the review from our customer on different platforms. It helps us increase the customer engagement through multiple point of touch with the customers.

BirdEye is excellent tool to organize and increase customer review across multiple sites.

BirdEye helped me to see customer views on my business. Before I have dependent on surveys and forms to gather information form clients but now BirdEye makes everything simple and easy. It also lets you share reviews on other platforms.

It helps an enterprise to gather reviews from clients. It's the best tool to see your business from a customer point of view. For a review, you can directly send the client using its SMS and email.

As far in my experience, I didn't have any issue using its features.

Great product which produced fabulous results for my business.

We have been using BirdEye for more than 2 years and have tremendous growth in our business. We recently starting using their Webchat and the results are phenomenal. Already referred them to my fellow business owners. Keep it up!!

I can't think of anything at this point. The product has worked really well.