What is BlackBeltHelp?
OneStop stands out as a premier customer support platform for higher education, leveraging artificial intelligence to enhance student success through a SaaS model. Currently, it serves more than 200 institutions and has a reach of over 6,000,000 students. In collaboration with colleges and universities, BlackBeltHelp aims to deliver an exceptional customer experience similar to that of Amazon, focusing on student retention and boosting enrollment figures. Additionally, BlackBeltHelp extends its services to school districts and healthcare providers, ensuring a wide array of support options. By consolidating essential information to meet various student needs in a single location, the platform simplifies the help desk interaction process. With technology at its core, it offers personalized support around the clock, fostering success for both students and institutions alike. Moreover, the implementation of conversational AI can significantly enhance the self-service experience, providing necessary assistance to students while also benefiting the institution. To further engage students, a targeted SMS campaign can effectively communicate vital information and encourage proactive actions from them. Ultimately, these innovative strategies contribute to a comprehensive support ecosystem that prioritizes student success.
Pricing
Free Trial Offered?:
Yes
Integrations
No integrations listed.
Similar Software to BlackBeltHelp
Classter
Classter serves as a comprehensive solution for managing student information, school operations, and learning environments, aimed at enhancing administrative efficiency and digitizing educational frameworks. This cloud-based platform unifies essential components, featuring modules such as:
- Admissions: Streamline the enrollment journey with online applications, automated notifications, and real-time tracking of applicants.
- Billing: Effortlessly handle invoicing, oversee payments, and produce financial reports with automation.
- CRM: Foster and maintain relationships with students, parents, and alumni using tailored communication and engagement strategies.
- Learning Management System (LMS): Develop and deliver interactive online courses, enable collaboration among students, and effectively assess learning outcomes.
- Student Information System (SIS): Keep precise records of students, monitor academic achievements, and generate transcripts with ease.
- Transportation: Oversee bus routes, track student attendance on transportation, and guarantee safe and efficient travel.
- Library Management: Systematically organize and manage library resources, simplify circulation processes, and encourage a passion for reading among students.
- Alumni Management: Maintain ongoing connections with former students, ensuring valuable networks are preserved. By integrating these features, Classter empowers educational institutions to operate more efficiently and effectively.
Learn more
Sendbird
Sendbird offers advanced communication solutions that harness AI technology, featuring an AI-driven customer service agent, Chat API, and Business Messaging, enabling fluid interactions with customers across various channels such as mobile applications, websites, and social media platforms. The platform is compatible with multiple environments, including iOS, Android, JavaScript, Unity, and .NET, ensuring versatile integration for developers and businesses alike. This comprehensive approach allows companies to enhance their customer engagement strategies effectively.
Sendbird’s AI-driven customer service platform is designed to empower businesses to provide proactive, omnichannel support through intelligent AI agents. These agents deliver instant, 24/7 assistance on mobile, web, social media, SMS, and email, enhancing customer satisfaction while reducing response times and costs. The platform offers a centralized hub for creating and managing AI agents, with built-in tools for testing, monitoring, and optimizing agent workflows. By connecting all customer interactions into one unified system, Sendbird enables businesses to make smarter decisions, scale support efforts, and enhance customer engagement.
Learn more
SysAid
SysAid is an AI-powered Help Desk and ITSM solution. Powered by Agentic AI, SysAid helps IT teams resolve issues faster, automate repetitive tasks, and focus on what truly matters—delivering outcomes that move the business forward.
With AI-driven ticket handling, no-code workflow automation, and an intuitive self-service portal, SysAid boosts productivity across the organization.
At its core is Agentic AI—a purpose-built operational layer where intelligent AI Agents take the first action, accelerating resolution and increasing IT efficiency. SysAid also delivers enterprise-grade security, built-in governance, and customizable controls to ensure responsible and compliant AI usage.
Deploy in weeks with fast, code-free onboarding—no disruptive migrations or lengthy training cycles. Flexible, scalable, and backed by award-winning support, SysAid grows with your business.
ITSM run by AI—and by you.
Learn more
Tidio
Tidio is a leading customer support solution that combines live chat, chatbot automation, and AI-powered agents to help businesses deliver fast, scalable service. With an intuitive interface and advanced automation tools, Tidio supports over 800,000 businesses around the world.
Engage visitors in real time via chat and manage conversations across email, Messenger, Instagram, and other channels—all within a unified dashboard.
Boost support efficiency with built-in ticketing features that seamlessly integrate with chatbots and live agents.
Design custom chatbot workflows using a no-code visual editor to automate FAQs, collect leads, and send targeted messages.
Utilize Lyro, Tidio’s smart conversational AI, to automatically handle up to 64% of customer queries with human-like understanding.
Easy to launch and operate—no coding needed. Fully GDPR-compliant and built for growth, whether you’re running an e-commerce store, SaaS platform, or service-based business. Comes with a 7-day free trial.
Highlights:
• Live Chat – Real-time communication via website widget and social platforms
• Help Desk – Centralized inbox for all channels
• Chatbots – Automate lead capture, support tasks, and FAQs
• AI Agent – Intelligent responses through Lyro, Tidio’s virtual assistant
• Multichannel Support – Connects with Shopify, WordPress, social apps, and more
Tidio is praised for its user-friendly design, visual chatbot builder, and fast setup. Flexible pricing plans are available to suit businesses of any size.
Learn more
Screenshots and Video
Company Facts
Company Name:
BlackBeltHelp
Date Founded:
2012
Company Location:
United States
Company Website:
www.blackbelthelp.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
BlackBeltHelp Categories and Features
Higher Education Software
Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Artificial Intelligence Software
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)