What is Blitzz?

Organizations can leverage Blitzz Remote Support to enhance their operations, boost profits, elevate customer satisfaction, and prevent users from grappling with complex software solutions. The customer support sector is ripe for transformation, and remote video support solutions can distinguish businesses in a competitive landscape. Blitzz has demonstrated its ability to assist companies in saving both time and money while simultaneously improving customer experiences. To truly appreciate its impact, one must witness it firsthand. Remote Support effectively addresses challenges across a multitude of industries, making it a versatile solution. Discover how Blitzz can empower organizations to reach new heights. Historically, remote support tools have posed challenges, often lacking the essential features and user experience needed for an effective support team. As technology evolves, the importance of reliable support systems becomes even clearer.

Pricing

Price Starts At:
$35/user/month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Blitzz provides an API

Screenshots and Video

Company Facts

Company Name:
Blitzz Remote Support
Date Founded:
2016
Company Location:
United States
Company Website:
www.blitzz.co
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
English
French
German
Italian
Portuguese
Spanish

Blitzz Categories and Features

Tradesman Job Management Software

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Field Service Management Software

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Blitzz Customer Reviews

Write a Review
  • Reviewer Name: ITRAT Z.
    Position: Researcher
    Has used product for: Free Trial
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Virtual Inspection Product

    Updated: Feb 17 2022
    Summary

    Overall, It’s an amazing product for a non-technical person like me, who can see through her own equipment via Blitzz; I am really thankful to the team behind it. As a researcher I have to use laptop, printers and other appliances frequently. Blitzz have made my life super easy because I can see through the technical faults of my appliances by just ‘dial in’ from my cell phone. Its user-friendly interface, easy access on browser, 24/7 live session availability and high quality videos are best features. I would prefer to use this product again for any technical issue in future.

    Positive

    Blitzz is comparatively easy to use software, no need to wait longer for App searching and downloading and provides best image and video quality. One having better internet connection can simply use blitz in any part of house for any detailed inspection. The most likely feature is its compatibility with android and laptops. Other softwares have too many complicated features which make them difficult to use for new user while Blitzz has nothing extra to create any confusion for end users. The customer support platform is very collaborative and actually interested in providing any type of technical support and well accommodating.

    Negative

    If you have poor network then the session interrupts again and again and makes virtual inspection difficult. Volume problem at initial stage of session is another problem, user has to stop or restart session again for better hearing. It can also be a challenge to train people get adapted to this kind of technology.

    Read More...
  • Reviewer Name: Ryan P.
    Position: Manager, Customer Support
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The absolutely simplest way to support customers via video

    Date: Feb 16 2022
    Summary

    Blitzz is not only so convenient to use but is also a lifesaver as it provides wide aspects of a feature that allows the technical process more efficient and effective. This product ensures that a customer's demands are addressed by providing prompt, responsive, and enthusiastic service, and unlike any other platform, this one is unique for Link, SMS invites, and video conferencing when you need technical support for it allows you to click on the link directly without redirecting to another website, send a meeting invites anytime, and it also provides a great quality of videos or images, you can even share your screen to accommodate your concern on one end.

    Positive

    Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems.

    Negative

    I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp.

    Read More...
    1 user found this review useful.
    Official Blitzz Response
    Updated: Feb 17 2022
    Hi Ryan - thank you for sharing your feedback.
  • Reviewer Name: Vinay P.
    Position: City and County Inspector
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Beautiful and easy to use for video support App

    Date: Feb 15 2022
    Summary

    What makes Blitzz perfect for us is that we're able to send a link to a customer for tech support, and they're able to instantly jump on a video call without having to download or install anything. As our customers are not always tech savvy, not educating them on a new tool allows us to meet them on their level, increasing our likelihood of helping them resolve their issues.

    Positive

    I love that I can send a link over SMS/WhatsApp and tell someone to open it in Chrome and just know that it will work. I have had almost no issues with the service in the several years that I have used it. My clients have found it easy to connect, and the screen share has been vital to my remote business.

    Negative

    To be honest nothing! I think they should do a little more marketing, people don't know about them much! Except that all looks good and okay for me!

    Read More...
    1 user found this review useful.
    Official Blitzz Response
    Updated: Feb 17 2022
    Hi Vinay - thank you for sharing your feedback.
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