Broadcast Reviews

Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.

Guru is an intelligent AI knowledge layer built for enterprise trust. It organizes your company’s information from tools like Slack, Microsoft Teams, Salesforce, Google Drive, and more, providing verified, cited answers inside the apps employees already use. Guru automatically maintains accuracy through expert verification and permission inheritance, helping people and AI systems rely on the same consistent, up-to-date knowledge. By connecting everything your organization knows and keeping it trustworthy, Guru eliminates wasted search time and drives smarter, faster decisions.

Enhance your team's productivity, collaboration, and unity by offering a thorough overview of the significant projects taking place within your organization. Understanding ongoing efforts can frequently prove challenging. With Current, you can say goodbye to the hassle of wading through endless Slack messages, deciphering Figma designs, or hunting through numerous emails to track your team's advancements. Current integrates effortlessly with your team's favorite tools, delivering a unified feed for sharing and accessing updates. Each task in Current is organized into specific work streams, making it easy to search and find what you need. Cultivate a culture of transparency by introducing automated reminders in Slack for your team's regular activities. Improve visibility by broadcasting updates to cross-functional colleagues via Slack, facilitating better communication. Establish a private workspace for collaboration to polish ideas before presenting them to the entire team, ensuring that all relevant individuals can provide feedback. Moreover, empower your teammates by naming them as collaborators, allowing them to receive recognition for their efforts. This approach keeps everyone well-informed and actively involved in the ongoing projects, ultimately boosting overall productivity and fostering a more engaged work environment. By prioritizing visibility and communication, teams can work more harmoniously, driving collective success.