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What is CHARMS?

CHARMS is a robust online case management platform designed to oversee every element of record maintenance for various services, including foster care, adoptions, residential care for children, supported housing, and recruitment for foster carers. Operating as a non-profit entity, SCN remains under private ownership and is guided by sociocratic principles, ensuring that all staff and clients contribute to the evolution and enhancement of the CHARMS Community.

This inclusive approach allows everyone—employees, customers, suppliers, and especially the users of CHARMS—to voice their opinions on the platform's development and functionality. By prioritizing the safeguarding of sensitive information, CHARMS empowers educators, social workers, and other care providers to concentrate on their vital responsibilities without concern. Ultimately, this commitment to privacy and community engagement fosters a supportive environment for all stakeholders involved.

Pricing

Price Starts At:
$150 per month
Price Overview:
There are no charges for training, data import, setup or configuration.
Customers may purchase a minimum of just 1 licence.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, CHARMS provides an API
All CHARMS Integrations

Screenshots and Video

Recruiting foster families

Recruiting foster families

Recruiting foster families OMG and Application Home Study/Assessment Foster carer login and find a family Compliance Staff management and other tools

Company Facts

Company Name:
Social Care Network Solutions Limited
Date Founded:
1996
Company Location:
United Kingdom
Company Website:
www.socialcarenetwork.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Chromebook
Training Options
Documentation Hub
Online Training
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

CHARMS Categories and Features

Social Work Case Management Software

Case Notes
Client Management
Document Management
Forms Management
Goal Setting / Tracking
Program Management
Referral Management
Reporting & Statistics
Scheduling
Volunteer Management

Nonprofit Software

Accounting
Committee Management
Donor Management
Dues Management
Event Management
Fundraising Management
Member Database
Membership Management
Social Media Management
Volunteer Management

Human Services Software

Case Management
Certification & Licensing
Child Welfare Management
Document Management
Reporting & Statistics
Scheduling
Time Tracking
Training Management

Government Software

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Foster Care Software

Adoption Management
Automated Reminders
Available Families Database
Case Management
Checklists
Child Intake
Education Requirements Tracking
Family Portal
Foster to Adopt
Online Applications
Online Licensing Forms
Payments Tracking
Placement Management
Reporting
Respite Credits Tracking
Treatment Management

CHARMS Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Administrator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Platform

    Date: May 23 2025
    Summary

    We have used Charms for over 10 years and find the team at SCN to be friendly, approachable and ready to listen.

    Positive

    Charms is intuitive and easy to use. SCN are quick to respond to requests for changes to reports which allows us to run management data. Certain parts of the system can be customised to suit agency need.

    Negative

    Some development requests can take time to implement

    Read More...
    Official CHARMS Response
    Date: May 27 2025
    Thank you so much for the great review. We really do appreciate the feedback and will continue to listen to you to make sure CHARMS continues to improve. (Jim and the CHARMS team).
  • Reviewer Name: Sarah P.
    Position: Trainer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Exceptional system

    Date: May 23 2025
    Summary

    I have been using Charms for 12 years and have seen the incredible evolution of the system. It now provides an intuitive model that fulfils the needs of the large, agency based organisation I work for. Their support team provides timely a response and the development team will listen to customer requests for changes. Recent updates have proven to be game changing and cant wait d to see what comes next!

    Positive

    The level of reporting available
    The ability of SCN to respond to requests for suggestions made by users
    The overall design
    Very intuitive for users
    Communication from SCN to its customers

    Negative

    Cant think of anything. Any issues I have had have always been resolved quickly and if a new feature does not work out as hoped, they are quick to amend.

    Read More...
    Official CHARMS Response
    Date: May 27 2025
    Thanks Sarah. Working with you for all of those 12 years has always been a pleasure. All of the team here at CHARMS feel the same and we all welcome your insights into the changing needs of social care. (Jim and the CHARMS team).
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