CallHub Reviews

My grassroots organization adores CallHub for its cheap pricing, professionalism, and the ability to get out the vote on issues that matter to us!

I like the professional aspect of this software, the workflow and the ability to manage agents and set specific time frames lets you have control over your campaign like no other software does.

The specs on pricing can be a bit confusing, ie how much I spend per phone call, how much money I've spent in the last week, etc. For data driven campaigns, these stats can be lacking compared to the other information CallHub offers.

I run a small campaign consulting business and I'd use this as my robocall service going forward. Great job.

Easy to set up. Support is available when you need help. Had two guys jump on a zoom call to make sure my initial campaign was set up right. Great support.

The fact that it needed that support was a little annoying. Not as intuitive as I'd like. But that's a small thing especially since support was there to help.

After asking a lot of questions, I understand that basics of how to use the text broadcast and text-to-join programs.

This is a useful program that I use to advertise monthly seminars at my school. It is more cost effective than the ParentSquare platform that my district currently uses for text broadcasts. The support person (Ashish typically answers my questions) is very helpful and polite.

I don't find it to be very user-friendly or intuitive. I have to ask a lot of questions of the tech support. I also wish there was an option to speak to tech support on the phone instead of just live chat.

I've been using CallHub, first as a volunteer then as a nonprofit employee, for 5 years now, and it's been a major help. I've used it both for call center and text broadcast campaigns. I would recommend this tool to people trying to grow a movement.

CallHub is very easy to use from the caller perspective after brief training, with good note-taking and campaign progress features. My organizations have used Nationbuilder, and the integration is generally fantastic- it pulls the information in and sends it back as logged calls and tags (there's a reason we haven't switched platforms). The interface is quite intuitive for administrators and I appreciate that they've added features over time.

As an administrator, the experience of setting up a campaign can be a clunky: my main complaints are (1) the need to cycle through the entire campaign before saving progress and (2) the fact that the page needs to refresh each time you add or move around script questions.
Also, without paying more money you can't have multiple admin accounts, so everyone has to share an email/password.
One feature suggestion is to let callers affect paths in Nationbuilder from CallHub.

Set up CallHub for a political campaign I was managing and immediately adopted it as our calling and texting platform. The website and app work very well and offer far more options and features than even more expensive competitors. Would recommend highly.

- Relatively straightforward, easy to learn
- Tons of features, far outmatches the competition
- Pretty affordable

- Bill tracking (haven't found a way to see pending charges)

It has been an amazing experience and I am glad that we use call hub for our political campaigns. It is so easy to set up

I thing that call hub is easy to use, I am able to maneuver the website easily, and the prices are great.

Sometimes the website can be glitchy. I do wish there was an app.

The service worked alright once it was set up, but the 10DLC registration process is cumbersome and there are other vendors that will do this work with less headache. We have moved on to Scale to Win.

The service does work once it's set up. They did replace a phone number during a campaign automatically when it was flagged as spam by carriers.

10DLC registration process was very cumbersome. We were made to make changes to our website that did not apply to our situation, just to satisfy their requirements. The registration lapsed after 3 months because we did not keep money in the account when we were not using the service, and the registration process started all over again to set it back up. They couldn't even use the same information from the previous registration.

Dials quickly and calls are clear. It has many options for call disposition. Easy to learn and tracks your volunteer success.

This web based tool is a great way to recruit volunteers for our organization. It is easy to use and intuitive.

Wish it would warn me on $5 or $10 integrals when funds are low.

I like the system and intend to expand our usage as our cold calling needs continue. The ability to pay as you go is a game changer.

The system is simple enough that you can quickly and efficiently build a campaign without losing pertinent functionality.

Integration options for HubSpot are not available.

Have helped campaigns use CallHub for multiple use cases. It's easy to scale and the pricing structure is also pretty good, you don't have to pay a lot if you're not using it.

The number of solutions present in the platform is a definite plus. The workflows feature is also great and takes care of a lot of manual work.

There can be a learning curve to get used to the tool.

Overall, the product is easy to use. There is a bit of a learning curve. It is great for companies with a fluctuating workforce of part timers and casuals that need to scale up and down quickly without wanting to commit to licenses.

The best thing about CallHub is that they don't require you to buy any licenses. This allows you to add many callers (especially when you have mostly part time and casual callers) to the campaign quickly without having to commit to any licenses and scale back down once the campaign is complete. It also includes a lot of features that many other apps charge a premium for.

There are a few big cons.

Firstly, the reporting and analytics could be improve. The data and reporting is not very consistent and easy to use.

The second big con is the cost per minute is higher, but that's the trade off for not needing to commit to licenses.

Lastly, this product is still more tailored/designed for B2C interactions than B2B interactions.

We were looking for a platform that could mass text, mass call and have a one-to-one text feature. It's everything we were looking for in a software.

CallHub is easy to use and delivers results. They also have great customer service. It's exactly what my business needs.

We just started using CallHub. There is not something I do not like about it so far.

I find that the price is good and believe once the person is well trained into using it, the whole software is much more user friendly than what it appears to be.
Just as I was about to get exasperated about support,
Mahesh (Support) stepped in from no where and was prompt in responding and resolving issues.

I like how comfortable it is to obtain auto-reply for a SMS message broadcast.
I also like the options for for SMS broadcast, audio broadcast and many others that I have yet to try.
Great service support and availability of user guides.

1. Unless, I am not fully trained in using this, I found that a campaign had to revisited from a scratch to assign another campaign of exactly same type for a new set of contacts.
2. Wish I could add to an existing campaign newer contacts without having to revisit the who campaign.
3. Wish there is an option to identify, landline and cell phone number or auto filter to distinguish landlines from a csv file of contacts.
4. Wish there were more characters for a SMS message. Sending 2 or 3 SMSs is not a good option to register a good message in the minds of people.

My entire calling experience is improved thanks to CallHub. Amazing solid performance experienced with this calling platform. This dependable system allows me to talk to regular customers and keep a steady volume of phone calls every day. The top executives of the company are responsive to both small and new clients quickly. I love referring campaigns to them.

Amazing solid performance experienced with this calling platform. This dependable system allows me to talk to regular customers and keep a steady volume of phone calls every day. The top executives of the company are responsive to both small and new clients quickly. I love referring campaigns to them.

Internet is slow here and there with pauses but I do not blame CallHub.

I need to preface this review that I've run call center campaigns with CallHub last Fall and this Winter/Spring, which was a part of a large campaign which was probably a large contract. I can't comment on what it would be like if I started a campaign on my own from scratch, but it seems like the tech team has been working hard to accomodate the needs of that contract which includes 60 different groups throughout California. Shoutout to Sam Briggs and his team.

What I do know is compared to other predictive dialers, this one seems pretty user friendly and I like the functionality compared to similar products, although I haven't tried them all.

- Phone App works well
- Responsive tech support
- Can handle large groups for call center campaigns (10+)

- It would be nice for the sitemap/user interface to be in languages other than English and Spanish

I love the product's relationship with Ecanvasser. Once you get the data into Ecanvasser, CallHub seamlessly integrates the various digital and phone contact points with your door-knocking operation.

Combined with Ecanvesser, CallHub can act as a very good CRM. It is especially useful for local campaigns where the budgets are small but data is everything.

You need to have, at some point, used a product like this before and be familiar with database marketing to set it up easily.

So far CallHub has been the easiest and best way to reach thousands of people by phone or email. Their Costumer Service team is amazing and always reliable to help with any problems I might have. I have recommended CallHub to many people!

I love the way is it so easy to set up phone campaigns and being able to reschedule calls.

I also like how easy it is to set up robot phone calls to help get important information out fast.

A way to easily combine different phone books based on call disposition.

As I said before, this has been easy to use. I haven't run into any major issues. So far, this has been good.

This platform has been user friendly and intuitive. The help info is useful when needed as well. So far, so good.

It would be better to know pricing more upfront. That would be helpful for those who don't wish to schedule an appointment to speak to someone.

Overall I am very happy with CallHub. It has saved our organization a ton of labour hours, and helps filter out members who want to authentically engage with our labour union. It also paints an accurate picture of how many members don't seem to want to engage, and helps us develop strategy to have them authentically engaged. I just wish their automatic detection systems were more accurate, and that it was easier to get ahold of customer service.

I love how easy it is to set up different campaigns, generally speaking. Overall the cost is affordable. The text campaigns are extremely affordable and very easy to get in touch with your members/call list quickly.

Voicemail broadcast issues, unfortunately. For a world that has more cellphones than landlines now, I wish they'd improve auto use of voicemail. Their system is still unable to discern between a human and voicemail recording efficiently and it ends up causing a lot of issues for broadcasts.

When creating a campaign, and being prompted to add a phonebook or new recording, it opens a separate window to upload the file, but when you do and go back to your campaign, you have to hit refresh and start setting the campaign up again. CAD to USD makes it pricier and unpredictable for Canadian users.

While there are certain drawbacks to this system, I do not regret choosing CallHub to meet our non-profit's calling / text messaging needs. Once you know the system, it is fairly straight-forward to get new campaigns set up and managing campaigns is easy. I would recommend this platform to anyone who is looking to get started with a dialer, or who uses any of the CRMs with native integrations.

After physically dialing on outbound campaigns for years, this affordable platform transformed the way we did campaigns at our organization. It made year-end thankathon campaigns less painful for our staff (reducing the time required dramatically and letting us call more donors as a result), it brought needed organization to our weekly call campaigns to new donors, and you couldn't ask for a more supportive Customer Success team. Setting up campaigns is easy; we were set up and calling in our first week.

I don't like that it doesn't integrate easily with our CRM (Virtuous). We're struggling to leverage the Zapier integration in the way we need to to free ourselves from needing to manual import/export every campaign. Does not differentiate between text / voice campaign opt-outs for calling / text messaging.