CallTools Reviews

CallTools: The Ultimate Cloud Contact Center Solution!

CallTools has completely transformed the way we handle inbound and outbound calls! As a cloud-based contact center platform, it offers unmatched efficiency, reliability, and advanced features that set it apart.

Why We Love CallTools
Seamless Inbound & Outbound Call Handling – Whether you're managing customer support, sales teams, or marketing campaigns, CallTools' dialer and routing capabilities make it effortless to connect with leads and customers.

Advanced Call Routing & Conditional Call Routers – The new Conditional Call Routers feature is a game-changer! It enables dynamic call routing based on caller attributes, time-based rules, and other filters, ensuring every call reaches the right destination.

Superior Call Quality & Performance – Unlike other platforms, CallTools delivers crystal-clear call quality with minimal latency, even at high call volumes.

Powerful Data Management & CRM Integration – The built-in CRM component streamlines contact management, tracking, and reporting, reducing the need for third-party integrations.

Intelligent Caller ID Strategies – CallTools offers advanced phone number rotation and DID control, improving answer rates while maintaining compliance with industry regulations.

User-Friendly & Intuitive UI – The platform is designed with ease of use in mind. Agents and managers can quickly navigate settings, monitor performance, and make adjustments in real-time.

Exceptional Customer Support – With a dedicated support team and 5-star customer service, CallTools ensures that help is always available when needed.

Unlimited Inbound and Outbound Minutes
Data Management
Caller ID Management
Connection Rate
Efficient Inbound Call Routing

Honestly, there are no real cons to CallTools. The platform is fast, reliable, and feature-rich, offering everything needed for seamless call management. Simply put, it just works!

Great customer service, love the tool and how easy it is to use. I appreciate the attentiveness from beginning to end from the representatives and have noticed an influx in contact rates.

Easy to use, effective and an all around great tool. Awesome support and customer service. Great experience!

Haven't experienced any issues, none come to mind.

5 stars all the way. From Jules' service to rapid responses from the techs, you can't go wrong with CallTools!

Calls up to 10 lines per agent and Jules is a star player at Call Tools. She's always available to answer even my simplest requests. Many thanks, Jules!

I've not seen any cons this far. CallTools is one of the best dialing system I've used.

I cannot say enough great things about Glen at CallTools. From start to finish, he has gone above and beyond to help me—not once, not twice, but three separate times. Each time I reached out, he showed the same level of patience, professionalism, and genuine care for making sure my issue was fully resolved.

Aaron doesn’t just give you a quick fix; he takes the time to explain everything clearly so you walk away with confidence, not confusion. He listens, he understands, and he delivers solutions that actually work. That kind of consistency and reliability is rare, and it’s what sets him apart.

In a world where customer support can often feel rushed or impersonal, Aaron makes you feel like a valued customer every single time. He is knowledgeable, approachable, and honestly one of the best support representatives I’ve ever dealt with in any company.

If you’re lucky enough to get Aaron on the line, rest assured—you’re in excellent hands. Five stars is not enough.

Working with Glen at CallTools has been nothing short of outstanding. On three different occasions, I had the opportunity to receive his support, and each time he demonstrated exceptional professionalism, knowledge, and consistency.

Aaron takes the time to fully understand the issue and provides clear, effective solutions. He communicates with patience and clarity, ensuring that everything is resolved seamlessly. What stands out most is his dedication—he goes above and beyond to deliver an excellent customer experience every single time.

It’s rare to encounter someone as reliable and committed as Aaron. He represents CallTools at the highest standard, and I would highly recommend him to anyone seeking support. Five stars all the way.

Nothing I can think of Glen was patient, professional, and thorough, making the entire process smooth and stress-free. What impressed me most was his consistency—every interaction felt just as excellent as the last.

I have had the privilege of working with CallTools for quite some time now, and I can confidently say it has completely revolutionized the way our team functions. From its sleek, intuitive interface to the wide array of powerful features, CallTools stands out as a true industry leader in call center and outbound dialing software.

This platform is intentionally built to optimize productivity and streamline efficiency. Its dialer system is incredibly advanced, allowing my team to handle large-scale calling campaigns with ease, minimal downtime, and flawless integration. The reporting tools are equally impressive, providing in-depth analytics and performance data that allow us to refine strategies, identify areas of improvement, and consistently hit our goals.

One of the aspects I value most about CallTools is the flexibility it provides. The ability to customize lists, set up automated follow-ups, and oversee multiple campaigns at once has drastically reduced the amount of manual work required. Everything feels effortless, yet remains highly professional, making it the perfect tool for any business serious about scaling operations and improving results.

Another area where CallTools truly shines is customer support. The team is always responsive, knowledgeable, and eager to assist with any question or issue, big or small. I’ve worked with many software providers, but the dedication of CallTools’ support staff is unmatched. They genuinely want their users to succeed, which speaks volumes about the company’s commitment to excellence.

When it comes to downsides, I honestly can’t think of any. The platform has gone above and beyond my expectations in every way imaginable. It has become an essential part of our workflow and continues to help us achieve higher levels of efficiency and success.

That said, I absolutely must give a special mention to Shawnie Clark. From day one, Shawnie has been nothing short of incredible—consistently going out of her way to deliver exceptional guidance, support, and encouragement whenever it was needed.

Shawnie’s professionalism and expertise shine through in every interaction. Her thorough knowledge of the platform has been a tremendous asset to my team, and her ability to explain and problem-solve is second to none. What truly sets her apart, though, is her genuine care and passion for helping others. Shawnie has a warm, approachable demeanor, and whether she’s troubleshooting a technical issue or providing advice on best practices, she always makes the process smooth and stress-free.

It is rare to come across someone who not only excels at their job but also manages to inspire through their enthusiasm and dedication. Shawnie embodies what outstanding customer service should look like, and she has played a key role in making our experience with CallTools extraordinary.

In conclusion, I wholeheartedly recommend CallTools to any business seeking to improve its call operations, streamline workflow, and boost productivity. And if you have the opportunity to work with Shawnie, you can rest assured that you are in the most capable and supportive hands possible.

Extremely user-friendly interface and powerful features that make call campaigns easy to manage.

Advanced reporting and analytics tools that provide detailed insights for optimizing performance.

High flexibility with customizable lists, automated follow-ups, and multi-campaign management.

Outstanding customer support team that is always responsive, knowledgeable, and eager to assist.

Exceptional individual support from Shawnie Clark, whose professionalism and care set her apart.

Honestly, no significant drawbacks to mention—the platform consistently exceeds expectations.

I've come back a few times now. Glen was great helping us get up and running in no time!!! We had a very time sensitive project and had to train a team of thirty to use the interface in only a couple of hours. Glen got us into a training that next morning and we were up and running within 48 hours. I have worked with tech support to create numerous custom reports and campaigns. Very responsive and knowledgeable in their ability to guide me through the system. Glen has repeated checked in on me to make sure that the tool is working for my needs and gone over and above to make me feel like a valued client.

Efficiency, reporting, ease of changing up strategies on data. UX for both the admin and user pages.

Cannot see who is calling on an inbound. This was the one thing my team brought up.

Great Tech Support. Crizelda was amazing! I've been doing Customer service for 10 years and must tip my hat to Crizelda.

Crizelda was Amazing. She was very polite, patient and provided a correct and precise answer. I had a great experience with the Customer service Crizelda provided.

I tried the Chat support and was unable to get a correct answer. Maybe I was not clear with what I needed . But over the phone it was quick and a Great result.

Great, would recommend to any company who wants to get an efficient organized phone system where they can keep track of everything their reps are doing.

User interface is top notch, reporting is top of the line, phone quality is great, and the system never ever went down in my two years. Would highly recommend.

Price adds up with buying lots of numbers, if you're not using the seat most of the day then you're probably overpaying.

CallTools is a total game-changer! Reliable, efficient, and user-friendly—boosted our productivity fast!

Easy to use. Fantastic customer service. Once the system is setup it is seamless. Log in and dial away!

Requires setup, but it’s easy and worth the effort!

Overall, I can not imagine going back to using a single line dialer or mojo. the integrations this offers, the customizability, the way in which we are able calculate our time frame for following up with leads just with the click of a button... it's crazy how much more efficient our team has become since we started using this system. The "user side" is so easy a monkey can interact with it effectively. It does take some heavy lifting on the back end/set up to get where you need to be, but once your admin understands how the system works for set up, agents can exceedingly easily plug into the system and run with it.

I don't know why anyone uses any other dialer. The customizability, the integration with our CRM, speed to lead, makes follow up a breeze... there's no reason anyone who makes phone calls for their job should use any other dialer. They verify your phone numbers for you, their support is easy to interact with and *always* on top of things - I can not speak highly enough about this system. To use any other dialer is legit a waste of money. With the multi line dialer, there is so little down time between calls and that's what you want from your dialer - get me on the line with my clients!

My team doesn't have any time for side conversations any more because they're on the phone all the time.

If you need a dialer to run your business, CallTools is the best. We get excellent support from our Account Manager. Tech support is responsive and always available. Their CRM integrations team is efficient and expeditious.

User friendly robust platform to work with, through, and on from campaign build out to high contact dialing.

None that I can think of. Campaign targeting can become a little cluttered, but CallTools helps you stay organized.

I would rate a 10/10 overall, I have used several other platforms and this is the first one I have used that encompasses everything I need. It is intuitive and has many advance features as well that can be found once I run into a more complex configuration. Reminds me of an iPhone in that sense. Integrates nicely with our CRM and lead vendors and posts leads into the CallTools system in real-time which then are also sent and saved in our CRM.

Powerful, simple and easy to use. Data management, segmentation of data is crucial to our company. Easy set up and I was able to eliminate many of the manual processes I was doing outside of my previous system to keep up on reporting. With CallTools, it is all built in so I get the data I need in real-time.

I wished they had weekend support for those times where I may need a little extra help, I just learned they do have weekend support coverage.

Overall, my experience with CallTools has been excellent. The platform is reliable, easy to customize, and allows us to scale smoothly by adjusting settings like calls per number up to 100. It’s simple to manage campaigns, consistent across numbers, and the support team is always helpful. Perfect for handling high-volume outreach with confidence. Glen is perfect

I’ve had such a positive experience here. The level of understanding shown by the team is truly remarkable they take the time to listen and make sure you feel heard. The people are not only highly professional, but also genuinely caring and supportive, which makes all the difference. It’s rare to find an environment where you feel both respected and encouraged, and that’s exactly what I’ve found. Their kindness, patience, and dedication create a welcoming atmosphere that makes you feel comfortable and valued. I sincerely appreciate the effort they put into ensuring a great experience, and I would highly recommend them to anyone looking for a place where professionalism and compassion go hand in hand.

Increase the calls per Phone number I would highly appreciate

Reliable, powerful, best-in-class dialer that doesn't break the bank. Easy to understand billing with unlimited minutes outbound and inbound.

Everything about it, from start to finish, I have used everything in terms of dialers over the last 20 years, and this one takes the cake. Speed to lead, efficiency, data management, reporting, KPI's, call quality, their support team, these guys are on it.

I wish they had weekend support. I noticed recently that they implemented it. Sometimes, I will train new management on a Saturday in the afternoon and may have a question or two.

Very satisfied, they continue to extend the system we the features we have recommended and their support is A++

Support is top notch, they held our hand to implement our complex setup, and provided dedicated account manager at no extra cost. I feel as if they are an extension of my internal team.

Honestly nothing negative to say about them so far.

I have referred several businesses to CallTools, all of which have thanked me, often! Like most people we want a service which we might not fully understand - we just know what we hope to receive - then we settle for what seems right for us, then we get used to it and we develop habits based on that system. it isn’t until you have lunch with a calltools customer and learn all the features they receive with their inbound/outbound system (usually for far less monthly costs) that you learn you’ve been spinning wheels with the other guys while your competition is constantly advancing with modern technology.

In 2021 calltools was just exploding. I got in just as their major version 2 was being released. It was a baby back then compared to now. Over the years our data confirms my outbound sales team is offered the ability to perform 3 weeks of phone calls in a single M-F work week (which results in our sales team writing 3 times more business each week). That, in itself, was worth every minute invested into customizing apps and api’s to make our setup what it has evolved into today.

CallTools has completely transformed how we handle outbound sales and customer engagement. Setup was quick and intuitive, and our team adapted instantly. The predictive, power, and preview dialers save hours of idle time while boosting live connections.

The built-in CRM, email, and SMS automation make managing campaigns seamless — everything in one dashboard. Real-time monitoring, whisper/barge tools, and detailed reporting give managers complete visibility. The platform is stable, easy to scale, and support is fast and genuinely helpful.

Equally important than having the best toolbox in the game is having the best customer support to match. I’ve dealt with my sales rep Will during and after business hours. He’s even taken my calls while on vacation. Any issues or questions, whatever it is I can text, call, email Will and know it’s being addressed. He’s also performed the same for those who I have referred to tCallTools. Customer Support is always fast to deliver. The integrations team is top notch. (They’ve helped me implement the wildest ideas for automating tasks just to show how diverse this can become to mold into any industry and ANY work environment). For example if a button was click takes data from the contact on the live call sends it to zapier to quickbooks back to calltools then to ShipStation sending emails and texts along the way and even flashing a red strobe light on our sales floor… all that when a single button was clicked on the agents dashboard. We were able to open call tools on my Tesla screen while out on the road, and visually monitor the sales team by the call tools color coded live call reporting. Anything is possible lol!

I’ve experienced 11 pbx/outbound dialing/ CRM platforms before finding calltools in 2021. Reluctantly I was able to eliminate all of my other systems and their monthly costs and migrate everything over to calltools. Our industry had legal compliance for certain recordings which were a built in feature with calltools. We were used to paying hundreds of dollars weekly for this service all in itself.

I’ve buckled up and enjoyed the ride as they constantly make adjustments and improvements to the worlds best outbound dialing system. I’ve seen them take customer feature requests and implement them into future upgrades. I’ve contacted support via message, via email, via telephone and always get a ticket generated and a solution to the issue super fast. I also love their extended hours as I’m on the east coast it allows me speak with support after my working hours if I choose. The calltools system is always ahead of the industries technological changes, ahead of the legal calling stipulation which have been changing often over the years, and their servers response-times have consistently stayed at the top of the charts for years and years - this is specific because the other top rated dialers cannot say the same.

The lingo could be frustrating at first - if this is your first dialer I’d say expect to be overwhelmed for the first 2 days max if you choose to set everything up on your own. If you’re experienced with other dialers, or CRMs, or api connections between SaaS apps you could expect a super fast setup & startup in 1-2 hours before you entire team is making and taking calls.

CallTools has transformed our sales operation

We’ve been using CallTools for our final expense telesales team and it’s been a game changer. The dialer is fast, reliable, and integrates perfectly with our workflow.

The support team is first class. Glen especially has gone above and beyond to help us onboard. The referral program is a nice bonus but honestly I’d recommend CallTools either way. If you’re serious about scaling your telesales team, this is the platform you want.

Highly recommend!

-Roman K.

• Fast and reliable dialer – Great call connection rate with minimal lag or downtime.
• Customizable call flows – Easy to tailor campaigns, call scripts, and routing.
• Real-time agent tracking – Allows you to monitor performance and optimize in real time.
• Excellent customer support – Glen and the team are responsive and knowledgeable.
• Great for reworking older leads – Helps revive and convert aged data efficiently.

• Initial setup has a learning curve – Requires some time to fully customize for your use case.

My account manager Glenn is amazing, Very professional and helpful! Very easy to navigate once you get it down.

CallTools is efficient and user-friendly—great for boosting productivity and managing calls easily!!

Nothing I cant complain! It had everything I need!

Excellent support from Shawnie and the system always helps my campaigns grow. Sales is numbers game and CallTools helps you get those numbers!

Everything. Specially my Account Manager Shawnie. She is always there to help and the system is great!

Honestly I have no complaints about CallTools and I have use them for years

I highly recommend CallTools for the quality of their customer service and, especially, David's excellent customer service.

I recently received support for my call system, and I want to highlight David Rojo's service. He was extremely professional, kind, and patient, making sure all my questions were answered clearly and effectively. Thanks to his support, the system was optimized and working properly.

The truth is I have nothing to say about cons since I always manage to solve with support and help from David.