Cisco CX Cloud Integrations

Dynamics Telephony integrates your phone system seamlessly with Dynamics 365, enhancing communication efficiency and customer management. - Automatically identify customers in Dynamics 365 prior to answering calls. - Access phone controls directly within Dynamics 365 for actions like answering or transferring calls. - Make calls to contacts in Dynamics 365 with just one click. - Keep a complete record of all interactions logged in Dynamics 365. - Merge telephone statistics with CRM data for comprehensive insights in Dynamics 365. - Integrate incoming calls with Omnichannel support for a more cohesive experience. - Utilize call outcome buttons to effortlessly schedule follow-up activities. - Analyze all metrics through customizable dashboards and reports in Dynamics 365. - This integration not only streamlines operations but also enhances the overall customer experience.

HaloCRM is an all-in-one customer service platform tailored for teams aiming to enhance their effectiveness in managing customer interactions. This versatile solution enables teams to oversee conversations across various channels, including Twitter, Facebook, Facebook Messenger, SMS, email, chat, and phone, ensuring that no customer inquiry goes unanswered, which ultimately boosts customer satisfaction through expanded communication options. With HaloCRM, support can be delivered through multiple mediums, including email, text, voice, and chat, allowing for flexibility in addressing customer needs. For larger customer service teams with intricate workflows, HaloCRM offers robust capabilities to manage complex processes through its intuitive drag-and-drop configuration and pre-built workflows. By utilizing HaloCRM, organizations can streamline customer prioritization and maintain a cohesive help desk, complete with integrated customer context for improved tracking of conversations and interactions. With such comprehensive features, teams can adapt to the ever-evolving demands of customer service while ensuring a seamless experience for their clientele.

Our innovative software transforms the hybrid work environment by making processes like desk assignments and meeting room setups effortless, which leads to enhanced employee satisfaction and increased productivity. Inspace empowers leaders with crucial data-driven insights that help improve space utilization and create a balanced work atmosphere. Companies, regardless of their size, leverage this platform to enhance their hybrid work setups while collecting important information on how office spaces are used. This solution effectively connects people, technology, and their workspaces, ensuring smooth interaction no matter where individuals are located. You can opt for various ready-made integrations or take advantage of our custom API to design a solution that meets your unique needs. Furthermore, Inspace's adaptable integration capabilities allow you to reshape your workplace into a more collaborative and efficient environment. Explore a diverse range of productivity-boosting integrations that not only optimize workflows but also significantly enhance the overall experience for all employees involved, ultimately fostering a more engaged and productive workforce. As a result, organizations can achieve a harmonious balance between remote and in-office work, leading to long-term success.

Orna is an outstandingly user-friendly platform designed for the management of cyber incidents and case oversight, featuring 24/7 access to experts and more than 200 integrations. It provides constant surveillance of the entire infrastructure for potential attacks and irregularities, classifying them by their origin, relevance to specific incidents, and level of criticality, while supplementing this data with threat intelligence from 28 distinct sources. The platform's advanced AI capabilities evaluate both the threats and the severity of the incidents that arise, while also recognizing the assets that are affected. With its easy-to-use, color-coded dashboards, users can view detailed analyses of attacks categorized by asset type, technique, and timing, which significantly boosts operational efficiency. Moreover, Orna facilitates secure and customizable SMS and email alerts that are tailored to the roles, sources, and severity levels relevant to team members, effectively mitigating alert fatigue. During an attack, prompt and decisive action becomes essential; Orna guarantees that all alerts can be effortlessly escalated into incidents with a single click. This efficient process not only improves response times but also equips teams to tackle threats with unmatched clarity and effectiveness, ensuring that they are always prepared for any potential incident. Ultimately, Orna's comprehensive features create a robust environment for proactive cyber incident management.

Boost your entry into the market by leveraging our expert mapping capabilities to design engaging and interactive digital maps, allowing your team to focus on essential tasks. As specialists in mapping, we stay updated with the newest innovations in intricate mapping technologies, which permits you to channel your resources into your primary business functions. Creatively designed digital indoor maps not only draw in users but also elevate the navigation experience within your product's space. This visual allure significantly enhances user interaction and engagement with your offering, ensuring that your product shines amid competition. MapsIndoors enables you to create custom, interactive indoor maps at scale that seamlessly integrate with your software. Through our automation technologies and expert quality assurance, we guarantee the reliable provision of georeferenced, navigable, and customizable maps tailored to your specifications, regardless of how frequently or in what volume they are required. Additionally, we promise swift integration of these maps into your product, catering to any platform or level of personalization you may need. Ultimately, our mission is to improve both the functionality of your product and user satisfaction through outstanding mapping solutions, paving the way for a more engaging user experience. By combining our technological expertise with your vision, we can transform how users interact with your spaces.

Transform the way you manage compliance deadlines by utilizing automated redaction tools tailored for both audio and video materials. Our sophisticated yet easy-to-use editing solutions fulfill all your redaction needs with remarkable efficiency. Capable of automatically blurring faces, license plates, and other personal identifiable information (PII) in both live streams and recordings, you will enhance your management of data subject access requests (DSARs), freedom of information requests (FOIRs), and records of activity (ROA) requests. Whether dealing with footage from CCTV, body cameras, or dash cams, our technology effectively obscures personal data, facilitating rapid response to sensitive incidents and easing the process of data sharing. This versatility extends across diverse industries, including transportation, healthcare, and warehousing, where our live video anonymization feature not only improves the accessibility of security footage but also supports real-time alerts and the gathering of valuable video analytics metadata. Additionally, sectors like retail and manufacturing can benefit from integrating analytics and alerts onto anonymized live footage, ensuring both security and privacy compliance. We provide a range of deployment options tailored to meet the distinctive needs of each client, whether they require small-scale, bespoke, or enterprise-level solutions, all of which are available through SaaS, APIs, or customer cloud setups. This level of adaptability guarantees that effective and compliant video management solutions are consistently within your grasp, regardless of your specific requirements. Ultimately, our innovative approach to redaction not only streamlines compliance but also enhances operational efficiency across various platforms.

Servme serves as a comprehensive software solution designed to elevate the dining experience for patrons while streamlining restaurant management. It includes an intuitive reservation system that accommodates both online and offline bookings, effectively reducing the likelihood of no-shows and cancellations through secure payment processing. The platform also features a guest relationship management system that enables personalized experiences, coupled with marketing automation tools for effective email and SMS campaigns. Its table management functions ensure optimal seating arrangements, and robust data reporting and analytics allow for performance tracking across multiple locations. Moreover, Servme offers interactive digital menus and efficient waitlist management to further enhance customer engagement. Built to integrate smoothly with existing systems, Servme aims to increase restaurant occupancy and boost sales, making it an essential tool for establishments of any size. By leveraging this innovative technology, restaurants can improve operational efficiency while simultaneously elevating customer satisfaction and fostering loyalty among their guests. Ultimately, adopting Servme not only transforms the way restaurants operate but also enriches the overall dining experience for every guest.

Managing performance for Microsoft Teams and Microsoft Office 365 requires a thorough understanding of user experiences and collaboration between IT departments and service providers, who often operate with varying tools and objectives. IT teams frequently face challenges when it comes to pinpointing and addressing issues related to voice quality and application performance. Conventional monitoring tools and feedback from users often fall short of providing a comprehensive view of the overall user experience. Martello Vantage DX™ offers IT teams an extensive end-to-end perspective on the user experience within Microsoft 365. This solution enables rapid detection and resolution of problems, preventing any adverse effects on user satisfaction. It also empowers teams to identify, alert, and forecast potential user experience challenges. By categorizing and prioritizing both IT and third-party issues that impact Microsoft Teams and Office 365, organizations can significantly enhance productivity and efficiency across their business operations. Ultimately, leveraging these insights ensures that Microsoft services operate at peak performance.

Uncover the perfect domain name that is available or transition your current domain to one of our customized hosting solutions. We accommodate a diverse array of requirements, catering to individual entrepreneurs as well as those overseeing numerous high-traffic sites. Our offerings encompass everything you need to effortlessly create an exceptional website. Choose from a variety of website design templates or go for a bespoke design that truly embodies your brand's identity. For those with existing websites, migrating to our hosting solutions is a smooth and hassle-free experience. Our dedicated team is available to assist you at every step of the way. Begin by either finding a new domain name or transferring your current one, and then dive into building your site to ensure its success in the ever-evolving digital arena. Our Bare Metal servers provide remarkable performance, flexibility, and on-demand setup, granting you full control over your resources. Additionally, our Link service features a user-friendly virtual private server (VPS) that comes equipped with everything you need for a swift business launch. Enjoy lightning-fast local disk performance that assures both persistence and reliability. To further boost your website's security and credibility, consider adding an SSL certificate, and enhance your business's professionalism with a tailored email address that leaves a memorable impression on your clients. In this way, our extensive suite of services empowers you to establish a formidable online presence that not only competes but thrives in today’s market. Ultimately, we are dedicated to helping you succeed online, ensuring that each aspect of your digital journey is met with excellence.

WEKA is a cutting-edge data platform designed to handle large-scale AI and HPC workloads across multiple environments, including cloud, on-premise, and hybrid clouds. Its ability to scale storage and compute independently allows users to manage millions or even billions of files without performance degradation. With integration capabilities for AI/ML workflows and accelerated data processing, WEKA is ideal for businesses and research labs needing fast, secure, and efficient access to data. The platform also focuses on sustainability by optimizing energy usage, making it a top choice for organizations looking to reduce their environmental footprint while maintaining high performance.

Effortlessly link all your social media profiles for streamlined management and interaction with just a single click. Enhance your communication by live-streaming directly from previously recorded content, enabling you to engage your audience in real-time. Fortify your brand’s online presence with our comprehensive social media integration platform. Unleash your creativity with Pissaro, our intuitive design tool that offers a wide array of templates and editing features to craft stunning social media posts. Increase your efficiency with our bulk uploader, along with the capability to schedule and publish across multiple platforms simultaneously. Gain valuable insights into your social media strategies using our analytics dashboard, which helps you tailor your approach for optimal performance. Broaden your professional network by easily integrating LinkedIn, making networking simpler than ever. Improve your Facebook marketing initiatives by managing your ad account directly from our user-friendly dashboard, ensuring a more coherent advertising experience. With these cutting-edge tools available to you, accomplishing your social media objectives has never been more attainable, and the potential for growth is limitless.

Gatheround revolutionizes team interactions by turning standard meetings into engaging experiences, providing vibrant video conferences that hold everyone's attention. It nurtures relationships, camaraderie, and involvement among team members during vital discussions. With tools such as polls and presentations, it equips users with everything needed to keep focus intact. The platform features an intuitive presentation mode, offering a variety of layouts and picture-in-picture formats to enhance audience engagement. Moreover, it promotes interaction through options for submissions, upvoting, commenting, and host moderation tools. Activities are crafted to be both engaging and cooperative, ensuring participants remain attentive and involved throughout. With over a dozen ways to participate, every individual's input is recognized and appreciated. This fresh perspective on workplace gatherings avoids the mundane virtual escape rooms that often deter engagement. By incorporating social elements into professional settings, it strengthens friendships among colleagues, which can boost employee engagement by up to seven times. Utilizing our effective building block structure within your current meetings can lead to better results and enhanced teamwork. Ultimately, Gatheround revitalizes team dynamics and reshapes how coworkers connect and collaborate in a digital environment, creating a more enjoyable experience for all. As a result, teams not only work better together but also foster deeper connections that can lead to greater productivity and satisfaction.

Assessing key performance indicators for your storage, SAN, and LAN systems is crucial for optimizing your IT infrastructure. This methodology provides a detailed visualization across various components, including cloud services, container technologies, server virtualization, and database management. The top-tier performance-monitoring solution boasts an innovative web-based interface that enables graphical assessments of performance metrics in a virtualized environment. Users can conveniently view the utilization data for any connected storage system, displayed in a clear graphical format that appeals to both technical staff and executive management. By offering a more intuitive solution, this tool enhances capacity planning for your extensively virtualized infrastructure. The Stor2RRD application effectively conveys insights related to performance, capacity, configuration, and overall health. This capability allows for rapid detection of load anomalies and aids in diagnosing problems at the infrastructure level, ultimately fostering a more streamlined operational structure. Additionally, implementing such tools can significantly enhance decision-making processes within IT departments.

We provide a diverse selection of premium web hosting services, strategically located in numerous data centers worldwide. As a global hosting provider, Virtono equips you with all the essential tools to successfully create and maintain your online identity. Once your payment is processed, your service is activated immediately. To boost read/write speeds, we utilize only NVMe and SSD storage technologies. You will enjoy complete administrative control over both cloud and dedicated servers. With our vast international infrastructure, you can consistently choose the option that fits your requirements best. You are free to deploy your cloud VPS plan at any time and from any location, ensuring maximum flexibility. Recognizing that every customer has unique needs, we prioritize meeting those needs effectively. Our commitment to operational efficiency drives us to learn from any obstacles we encounter and consistently enhance our services. We pride ourselves on rapid response times, guaranteeing you won’t experience unnecessary delays. Select the web hosting plan that perfectly matches your individual needs and preferences. Furthermore, our array of customizable features allows you to design a hosting experience that aligns seamlessly with your online aspirations. This flexibility ensures you have the ideal foundation for your digital endeavors.

Our cloud-based phone system provides a simple yet flexible solution that includes powerful call management features. Start your complimentary 14-day trial today, free from obligations, as we offer adaptable monthly contracts. Prepare your business for the future, as technology has dramatically changed the way companies function and are managed in the modern era. Across the globe, businesses increasingly depend on data analysis, which enables them to devise effective strategies through insights gained from their interactions with both prospective and current customers. This progress is significantly driven by Customer Relationship Management (CRM) systems. With remote control over your desk phone, you can manage essential features such as speed dial, function keys, and directories from virtually anywhere. As the top VoIP provider in the UK, we equip you with a comprehensive mobile device management suite to address urgent and complex business needs, even when you are away from your office. Furthermore, Xinix offers an extensive array of unified communications (UC) solutions that enhance collaboration and productivity within your organization. Adopting these advanced technologies can result in remarkable gains in efficiency and customer satisfaction, ultimately positioning your business for long-term success. By integrating such tools, organizations can remain competitive in an ever-evolving market landscape.

DIDforSale functions as a telecommunications provider in California, delivering a wide range of services including SIP trunking, local DIDs, toll-free numbers, outbound termination, an API, and crucial network services such as E911, CNAM Lookup, and local number portability (LNP). With more than ten years of experience in the industry, DIDforSale has positioned itself as a leading supplier of wholesale VoIP origination and termination solutions. The network has been meticulously optimized to provide a smooth communication experience, significantly minimizing the likelihood of call interruptions, delays, and sound quality problems. Partnering with top-notch service providers both domestically and globally, we guarantee that your calls are conveyed with outstanding clarity. Enhance your local footprint by choosing from the most extensive array of local phone numbers available throughout the USA. Streamline your marketing initiatives and amplify your reach through bulk SMS campaigns, which not only elevate your professionalism and credibility but also extend your interaction and connection with clients. You can now easily send and receive text messages using automated systems, which can greatly enhance your brand image and customer retention. By adopting these cutting-edge communication strategies, your business can achieve a notable edge over competitors in the marketplace. This innovative approach to telecommunications drives greater customer engagement and fosters stronger relationships.

Citus enriches the widely appreciated Postgres experience by offering distributed table capabilities while being entirely open source. It now accommodates both schema-based and row-based sharding, ensuring compatibility with Postgres 16. You can effectively scale Postgres by distributing data and queries, starting with a single Citus node and smoothly incorporating additional nodes and rebalancing shards as your requirements grow. By leveraging parallelism, keeping a larger dataset in memory, boosting I/O bandwidth, and using columnar compression, query performance can be significantly enhanced, achieving speeds up to 300 times or even more. As an extension rather than a separate fork, Citus remains compatible with the latest Postgres versions, allowing you to leverage your existing SQL expertise and tools. Furthermore, it enables you to address infrastructure challenges by managing both transactional and analytical workloads within one database system. Available for free as open source, Citus allows for self-management while also inviting contributions to its development via GitHub. Transitioning your focus from database management to application development becomes easier as you run your applications on Citus within the Azure Cosmos DB for PostgreSQL environment, thus streamlining your workflow. This integration not only boosts efficiency but also empowers developers to harness the full potential of scalable, high-performance database solutions.

Malicious actors take advantage of SSL/TLS encryption to hide harmful payloads and bypass security protocols. To protect your organization from these potential risks, it is crucial to implement security solutions that can effectively analyze encrypted traffic on a large scale. The BIG-IP SSL Orchestrator provides powerful decryption capabilities for both inbound and outbound SSL/TLS traffic, facilitating in-depth security inspections that can identify threats and prevent attacks before they occur. By leveraging dynamic, policy-driven decryption, encryption, and traffic management within your security inspection tools, you can enhance both your infrastructure and security investments. Protect against outbound traffic that could disseminate malware, exfiltrate sensitive data, or connect to command-and-control servers that trigger attacks. Decrypting incoming encrypted traffic enables you to verify that it is free from ransomware, malware, or other risks that could result in breaches, infections, and security incidents. This strategy also helps identify and eliminate new security blind spots while offering greater flexibility without requiring extensive changes to existing architecture. In summary, a proactive approach to encryption inspection is vital for achieving comprehensive cybersecurity and maintaining the integrity of your organization's data. Furthermore, investing in such technologies not only fortifies defenses but also fosters resilience against evolving cyber threats.

Establishing a zero-trust access framework for all applications, whether they are legacy or modern, requires the implementation of strong identity and context-driven access controls that can efficiently scale. To ensure the effectiveness of the zero-trust model, it is essential to conduct thorough contextual assessments, securing every application access request with care. Improving access to applications necessitates a careful approach to user authentication and authorization, enabling context-aware and identity-based access for each request individually. By leveraging current single sign-on (SSO) and identity federation systems, users can conveniently access all business applications using a single set of credentials, irrespective of SAML compatibility. Furthermore, the addition of social login capabilities will facilitate authorization through trusted third-party identity providers like Google, LinkedIn, Okta, and Azure AD. Integrating third-party User and Entity Behavior Analytics (UEBA) and risk assessment tools via REST APIs will bolster policy-driven access controls, enhanced by the API connector to reinforce security protocols. BIG-IP APM provides various business models, such as perpetual licenses, subscription options, public cloud marketplaces, and enterprise licensing agreements, offering organizations the flexibility they require. This holistic strategy not only strengthens security measures but also enhances user experience by streamlining access processes across multiple platforms, ultimately leading to a more cohesive digital environment. By prioritizing both security and usability, organizations can adapt to evolving technology landscapes while maintaining robust protection.

Acxiom equips brands with essential tools to harness vast data for gaining insights about premium audiences on a global scale. By personalizing and engaging experiences in both digital and physical spaces, companies can more effectively understand and target their ideal customers. In today’s “borderless digital landscape,” where marketing technology and digital connectivity converge, organizations can quickly access a wealth of data attributes, service options, and online behaviors from around the world, which aids in making informed strategic choices. As a prominent global data provider, Acxiom boasts thousands of data attributes spanning over 60 countries, helping brands enhance millions of customer interactions every day with actionable insights while maintaining a strong commitment to consumer privacy. With Acxiom's support, brands can better understand, connect with, and engage a variety of audiences, optimizing their media investments and crafting more personalized experiences. By leveraging Acxiom’s capabilities, brands not only reach worldwide audiences efficiently but also create meaningful engagements that leave a lasting impact. This comprehensive approach ultimately enables organizations to thrive in a competitive market where consumer expectations are continuously evolving.

Pinpointing users and their behaviors that are prone to security breaches is crucial, necessitating the adoption of tailored policies and controls to mitigate such risks. By delivering focused and actionable feedback to both staff and management, companies can improve their security frameworks significantly. Identifying individuals who may be more susceptible to causing breaches enables organizations to proactively develop specific policies and interventions, which effectively curtail risks. The Elevate Security platform supports security teams by automating the necessary controls to reduce threats, avert breaches, and encourage informed security practices without imposing excessive obstacles. Through the intelligent and adaptive management of the human attack surface via Human Risk Scores, organizations can automate critical interventions rather than depending on broad, less effective measures. It is vital to tailor communication strategies to reflect individual behaviors and established policies, ensuring that the effectiveness of certain measures is clearly conveyed. Furthermore, businesses should regularly evaluate which controls are productive and which are ineffective while personalizing response strategies for all levels of personnel, from entry-level employees to top executives, to create a thorough security strategy. This comprehensive approach not only bolsters the organization's security infrastructure but also cultivates a culture of responsibility and vigilance across all teams, ultimately leading to a safer operational environment. By fostering an ongoing dialogue about security practices, organizations can ensure that every employee feels empowered to contribute to the overall security goals.

The InfiniBox® enterprise storage solution not only delivers superior performance that outshines all-flash systems but also boasts a multi-petabyte capacity and guarantees 100% availability, perfectly suited for a variety of mixed application workloads. It is equipped with features such as infinite zero-impact snapshots, dependable active/active configurations, and both synchronous and asynchronous replication, complemented by a versatile, software-defined quality of service that ensures exceptional reliability and data protection. By adopting InfiniBox, enterprise IT departments and managed service providers can significantly surpass their service level targets while simultaneously lowering the costs and complexities tied to storage management. Users of Infinidat often achieve extraordinary levels of consolidation by transferring entire rows of legacy enterprise storage systems into a single InfiniBox unit, leading to an impressive 10:1 reduction in network port expenses and floor tile usage. Additionally, InfiniBox minimizes the need for multiple storage arrays and filers, allowing operations and capacity planning teams to fully harness the efficiencies provided by extensive, unified data center storage pools. This transformative approach not only simplifies operational workflows but also boosts overall efficiency, ensuring businesses can adapt to changing demands with ease. Ultimately, InfiniBox represents a significant advancement in enterprise storage solutions, setting a new standard for performance and reliability.

Eliminate the necessity of constant alert monitoring and take proactive measures to prevent incidents before they arise with the leading XDR platform that revolutionizes threat detection, log management, and response coordination. Our superior, integrated XDR solution bridges existing gaps and empowers your team, ensuring compliance while streamlining security operations. More than a mere security tool, Cybraics nLighten™ is the product of sophisticated AI and machine learning collaborations with the U.S. Department of Defense, designed to extract actionable insights from the scattered and isolated data, logs, and alerts produced by various security tools within your ecosystem. With Cybraics, you can achieve effective threat detection without excessive costs. Featuring Adaptive Analytic Detection (AAD) and Persistent Behavior Tracing (PBT), this platform automates 96% of actionable case creation and reduces false positives by an impressive 95%, thereby significantly shortening the time needed for detection and response from months to just minutes. As a result, your organization can react quickly to emerging threats, ultimately enhancing your security posture and improving resource allocation across your team, which leads to more efficient operations and a stronger defense against potential cyberattacks.

Kova stands out by transforming each customer interaction into a valuable opportunity. Our cutting-edge software solutions empower your contact center to greatly reduce average handle times while providing vital speech analytics and insights into customer sentiment, enabling you to collect essential data that enhances future interactions. Furthermore, our platform supports efficient management of your call center team through strategic scheduling, targeted training, and tools designed to boost productivity. Recognizing the substantial costs associated with acquiring new customers, we emphasize the importance of keeping your current clientele satisfied as a fundamental aspect of your business's success. Kova’s comprehensive recording solutions for contact centers deliver a powerful platform for thorough multimedia recording, evaluation, and storage of calls. With a user-friendly interface, your team can easily access audio and screen recordings, quality assurance data, speech analytics, and more, providing you with the crucial information needed to maintain customer loyalty. Additionally, we implement context-aware and dynamic customer surveys to collect feedback across multiple communication channels, ensuring a holistic approach to customer engagement. By utilizing these advanced tools, your organization can foster a customer service environment that is both more responsive and effective, ultimately driving long-term success. This commitment to enhancing customer experiences positions Kova as a leader in the industry.

SmartSIP® is a specialized software solution intended for on-premise applications, providing DTMF suppression and masking capabilities that enable contact centers to securely gather sensitive cardholder information during live interactions. It allows customers to enter their private data using their touch-tone phones while still being in contact with a representative. By employing DTMF suppression and masking, the tones created by the customer are replaced with flat tones that cannot be reverted, ensuring confidentiality. The interface used by agents presents a masked version of the customer's input, effectively eliminating the need to verbally disclose sensitive information. As a result, complete call recordings and detailed screen captures can be preserved without compromising security. SmartSIP operates as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, managing DTMF data while maintaining the integrity of the audio connection. This cutting-edge tool is particularly designed for VoIP communication within contact centers, making it vital for safeguarding data security throughout customer exchanges. Additionally, implementing SmartSIP can greatly improve adherence to various regulatory requirements concerning data protection, further reinforcing the importance of its use in the industry. Its ability to facilitate secure transactions while enhancing compliance makes SmartSIP an invaluable component for modern contact centers.

Managing the needs of a sizable workforce, whether in-person or working remotely, poses a considerable challenge for IT departments. This task is becoming increasingly complex due to a combination of factors, including budget limitations, cuts in personnel, a surge in essential applications, and changing workplace dynamics such as remote work and the use of personal devices. The Thrive Platform, powered by ServiceNow, equips IT teams to improve service delivery while reducing both time and effort. By enabling self-service features and automating common tasks like password resets and onboarding, the Thrive Platform transforms the landscape of IT operations. It provides tailored experiences according to job roles, thereby simplifying everyday responsibilities for IT staff and making technology self-service more accessible for all users. With a dedicated team of experts at Thrive, the platform boosts overall effectiveness through personalized workflows and clear guidance, ultimately enhancing the work experience for everyone involved. This cutting-edge strategy not only optimizes IT procedures but also cultivates a more efficient and gratifying work atmosphere, fostering collaboration and innovation across the organization. As a result, businesses can adapt more swiftly to changes and deliver better support to their employees.

Smartnumbers ensures that your voice network is secure, reliable, and compliant, whether you aim to prevent fraud in contact centers, verify callers, or safely migrate to SIP. By enabling organizations to reduce business interruptions, Smartnumbers significantly improves caller authentication and fraud detection within contact centers. The service features pre-answer caller authentication, enhancing the customer experience by recognizing and redirecting suspicious calls before they are connected. Additionally, it reduces the need for identity verification questions, which leads to shorter call times and savings in both time and costs while improving caller verification processes. Trust in Smartnumbers is evident, with over 350 organizations, including financial institutions, the Ministry of Defence, and emergency services, relying on its robust services to meet their stringent security and reliability requirements. We partner with leading communications providers and technical vendors, making it easy for you to obtain Smartnumbers through your chosen supplier, ensuring smooth integration with your current systems. With these holistic solutions in place, you can concentrate on your primary business activities while having confidence in your security measures, allowing for uninterrupted operations. This commitment to excellence not only enhances operational efficiency but also fosters trust among your customers.

Enable both development and operations teams to harness the self-service tools and automation they desire while achieving a careful equilibrium of standardization and governance required by the organization. Utilize Git for centralized management and definition of configurations across clusters, incorporating essential elements such as security policies and software upgrades, which include service mesh, ingress controllers, monitoring, logging, and solutions for backup and recovery. The lifecycle management of blueprints and add-ons can be effortlessly executed for both new and existing clusters from a unified location. Furthermore, these blueprints can be distributed among different teams, promoting centralized control over the add-ons deployed throughout the organization. In fast-paced environments that necessitate swift development cycles, users can swiftly move from a Git push to an updated application on managed clusters within seconds, with the capability to execute this process more than 100 times a day. This method is particularly beneficial in development settings characterized by frequent changes, thereby promoting a more agile operational workflow. By optimizing these processes, organizations can greatly improve their efficiency and adaptability, resulting in a more responsive operational structure that can meet evolving demands. Ultimately, this enhances collaboration and fosters innovation across all teams within the organization.

Elevate your customer service by implementing AI-enhanced contact center solutions that replicate human-like interactions, lower operational costs, and enable your human agents to focus on more intricate issues. Utilizing Contact Center AI allows you to meet these objectives with ease. This innovative technology empowers agents to address more complex queries while providing them with instant access to vital information and structured workflows. Enjoy genuine customer exchanges that support accurate multi-turn conversations, all powered by sophisticated deep learning technologies modeled after Google Assistant. Convert your dialogues into actionable insights through comprehensive analytics and reporting that uncover key elements impacting calls, customer sentiments, and beyond. By harnessing robust AI capabilities, Contact Center AI not only transforms the way conversations are held but also enhances overall user experiences. Equip your teams with actionable insights that drive performance improvements, creating virtual agents that advocate for your customers and uplift satisfaction levels. Consequently, the future of customer service evolves into a realm characterized by both innovation and operational efficiency, ensuring lasting relationships with your clientele. This transformation paves the way for businesses to stay ahead in a rapidly changing landscape.

DVSAnalytics provides robust and secure solutions tailored for call and screen recording, catering specifically to the distinctive requirements of your organization while allowing for growth as your business scales. By utilizing their services, you can boost customer support, maintain compliance, reduce risks and liabilities, resolve disputes, verify customer orders, and gather insightful data. With DVSAnalytics, you can achieve a comprehensive understanding of your contact center dynamics. Their innovative Speech Analytics feature converts audio recordings into easily searchable data, offering extensive business intelligence about your organization and its customers. Furthermore, the Desktop Analytics tool utilizes metadata from various third-party platforms such as CRM systems or communication applications to categorize interactions in a manner that aligns with your business needs. DVSAnalytics’ quality management resources enable thorough evaluation and coaching of employees, which is essential for consistently improving the quality of customer engagements. You can scrutinize interactions, initiate automated coaching based on performance evaluations, and motivate agents with intuitive contest management, thereby cultivating an environment of ongoing enhancement and encouragement. This well-rounded strategy not only optimizes operations but also equips your team to provide outstanding service while adapting to evolving challenges. Ultimately, DVSAnalytics positions your organization for success in a competitive landscape.

In the rapidly changing arena of cybersecurity, organizations face unprecedented levels of scrutiny. NSFOCUS RSAS provides comprehensive vulnerability detection, expert security assessments, and actionable remediation recommendations designed to safeguard your essential data while maintaining compliance with regulatory requirements. Offered in both hardware and subscription-based virtual machine formats, NSFOCUS RSAS presents adaptable deployment solutions customized to the unique needs of each organization. This product has solidified its status as a market leader, a testament to NSFOCUS RSAS's unwavering dedication to innovation and efficacy, making it the preferred choice for extensive vulnerability detection and remediation resources. The accolades and recognition received by NSFOCUS RSAS serve as a validation of its commitment to providing outstanding vulnerability assessment solutions. These esteemed awards not only confirm its achievements but also motivate the team to continue pushing the boundaries of innovation, thereby further strengthening the security landscape. As the cybersecurity landscape evolves, NSFOCUS RSAS is well-prepared to adjust and enhance its offerings, ensuring that clients remain ahead of emerging threats. The continuous pursuit of excellence is at the heart of NSFOCUS RSAS's mission, driving them to exceed expectations in an ever-challenging environment.

Unlock the potential of hyper-automation on a grand scale through intuitive no-code solutions and AI-generated workflows. With access to an extraordinary integration library, you'll find every necessary tool at your fingertips. Choose the service you need from this library, and immediately begin automating your workflows. You can easily set up and launch your initial workflows in just a few minutes. Should you need help, you can rely on pre-made templates, consult the AI assistant, or explore the resources at the Mindflow excellence center. By simply inputting your requirements in clear text, Mindflow takes care of the rest with remarkable efficiency. Create workflows that cater specifically to your technological landscape based on any input you provide. Mindflow allows you to generate AI-driven workflows ready to handle any situation, drastically reducing development time. This platform transforms enterprise automation with its wide array of integrations, making it simple to add any new tool to your setup in just minutes, thus breaking free from the constraints of traditional integration techniques. You can also seamlessly link and manage your entire technology stack, no matter which tools you decide to implement, resulting in a smoother operational process. This capability ensures that your business remains agile and responsive to changing needs, ultimately driving enhanced productivity and innovation.

Hudini has launched a groundbreaking contactless check-in and mobile key system for hotels globally. This state-of-the-art service allows guests to effortlessly upload required documents, provide payment details, and obtain a digital key through a mobile app. By eliminating the need to visit the front desk, guests can experience a seamless and expedited check-in without the hassle of waiting in line, thereby reducing unnecessary personal interactions. Our dedication to improving guest experiences is clear as we utilize intelligent automation and innovative interactions. Additionally, we proactively manage guest reservations by predicting their preferences even prior to their arrival at the hotel. Hudini creates customized profiles for each returning guest, examining past behaviors to tailor services such as hotel transfers and room choices, ensuring a stay that caters to their specific desires. As we persist in enhancing our strategies, our goal is to raise the bar for hospitality standards throughout the industry. Ultimately, we strive to redefine the guest experience by integrating technology and personalization into every facet of their stay.

StrikeReady has launched a revolutionary unified security command center that is vendor-agnostic and powered by AI, aimed at improving, centralizing, and accelerating an organization's approach to threat response. This cutting-edge platform enhances the functionality of security teams by gathering, analyzing, and applying security data from the organization's extensive technology arsenal. By providing actionable insights, StrikeReady facilitates faster and more informed decision-making, offering real-time visibility into a constantly changing security environment. Consequently, Security Operations Center (SOC) teams can transition from reactive tactics to proactive defense strategies, allowing them to anticipate and counteract evolving threats effectively. The arrival of this innovative, AI-driven command center is significantly reshaping the way SOC teams operate and approach their defensive measures. In addition, the platform's distinctive vendor-neutral framework guarantees a unified and comprehensive view of the entire security infrastructure, enhancing its value as a crucial tool for contemporary organizations. Ultimately, this groundbreaking solution is set to redefine security management practices in the face of increasingly sophisticated cyber threats.

Enhance your organization's potential by integrating AI-powered self-healing security systems that include human-in-the-loop automation. This innovative strategy bridges the gap between security protocols and workforce management, creating a modern paradigm for workforce protection. By leveraging AI's strengths alongside your employees, you can safeguard your business effectively. Say goodbye to the complications of spreadsheet management and the need to chase after employees, as you can tackle security issues with remarkable efficiency. Work hand-in-hand with your team to deploy security strategies that keep them engaged and productive. Make the most of your existing security tools to pinpoint weaknesses and implement effective remediation plans. Our focus is to shift cybersecurity initiatives to encompass both the technology in use and the individuals operating it, cultivating a more balanced and secure environment for institutions. By doing so, organizations can flourish while upholding strong security measures that adapt to their needs. This collaborative approach not only improves security but also enhances overall employee morale and productivity.

SecHard is an all-encompassing software solution tailored to streamline the adoption of zero-trust architecture on multiple platforms. It incorporates features for automated auditing, scoring, and remediation across various entities such as servers, clients, network devices, applications, and databases, which significantly boosts security hardening efforts. Acting as a powerful identity and access management tool, SecHard not only helps organizations align with zero trust principles but also effectively combats threats like privilege abuse and ransomware attacks. By tackling the complexities of risk awareness in asset management, the software offers automated discovery, access control, identification, and remediation, thus providing comprehensive visibility into compliance with applicable regulations. Through its passive scanning approach, SecHard performs vulnerability detection and management across all IT assets without creating additional risks. Additionally, it automatically identifies and monitors certificates within the organization, keeping track of their expiration dates and enabling the automatic renewal of certain certificates via established certificate authorities. This ongoing oversight and management not only bolster the organization’s security posture but also alleviate administrative workloads. Ultimately, SecHard empowers organizations to maintain a proactive stance on security while streamlining their compliance efforts.

Blackwell's uniquely tailored security operations are designed to deliver extensive protection and rapid responses that meet the specific needs of healthcare organizations. Protect your entire infrastructure with comprehensive MDR signals, customized healthcare intelligence, and state-of-the-art security solutions that provide 24/7 defense against complex cyber threats. Focusing exclusively on the healthcare industry, Blackwell Security delivers managed security operations that help you reduce risk, maintain regulatory compliance, and create a secure healthcare environment. Amplify your existing tools, expand your SOC capabilities, and partner with specialized healthcare threat analysts to guarantee continuous visibility, avert incidents, and adhere to compliance requirements within your current framework. By utilizing targeted insights, you can boost your organization's cybersecurity maturity, refine your security measures, address any weaknesses in your cyber compliance strategy, and proactively implement improvements across your program. Furthermore, this strategy not only enhances your security defenses but also leads to improved operational efficiency across your organization, ultimately fostering a more resilient healthcare ecosystem.

A voice filter powered by AI significantly improves the clarity of offshore agents' speech, resulting in marked increases in both customer satisfaction and sales effectiveness. Tomato.ai provides a solution that smoothens accents, facilitating clearer communication during calls. When agents from India, the Philippines, or other regions speak, customers find their words resonate more closely with those of native speakers, which boosts comprehension and reduces frustration levels. This innovative approach outpaces traditional accent training methods, delivering immediate enhancements in how well agents are understood. By implementing a speech filter, the overall customer experience sees a substantial uplift, which also helps alleviate any negative biases offshore agents might encounter due to their accents, consequently boosting employee retention rates. Improving the experience for offshore customers enables businesses to broaden their offshoring capabilities, yielding both cost efficiencies and heightened sales outcomes. Additionally, the voice filter empowers companies to consider hiring individuals who may have been previously disregarded because of their accents, thus expanding the talent pool and enriching the diversity of the workforce while fostering a more inclusive environment. This holistic approach not only benefits the employees but also enhances the company's reputation in the market.

Community services are fundamentally intertwined with education and government initiatives. We are convinced that technology possesses immense potential to positively impact a large number of people within these domains. Nevertheless, many public institutions struggle with inadequate resources, preventing them from fully leveraging technological advancements. Our objective is to close this gap and empower our communities toward achieving success. We are prepared to assist you throughout every phase of your technological journey. Over the years, we have refined our service offerings to better meet the changing demands of our clients. Our solutions encompass a wide range of services, from expert consulting and tailored configuration to fully managed services. Regardless of your specific needs, the Ednetics team is dedicated to providing you with support. We understand the challenges you face in acquiring technology, which is why we streamline access to state purchasing contracts that have been meticulously vetted by various state purchasing agencies and consortia. Furthermore, we work in partnership with leading manufacturers to bring innovative solutions to your organization, thereby enhancing your overall capabilities and operational efficiency. By prioritizing collaboration, we aim to create a sustainable environment where technology can thrive and truly benefit our communities.

To effectively manage and identify risks associated with your assets, it is crucial to prioritize their existence over their behavior. By leveraging OSINT data sources alongside exclusive cyber research, Sepio provides timely intelligence on established vulnerabilities, thereby relieving you from the necessity of actively tracking them. You can create and execute customized policies that govern your entire ecosystem, encompassing IT, OT, and IoT assets, which enables you to efficiently address risks. The automation of policy enforcement allows for rapid and uniform responses, minimizing the need for manual actions and facilitating a quicker reaction to potential asset threats. Moreover, the seamless integration with external tools expands the range of policy implementations available. This ensures comprehensive visibility across all assets, whether they serve as peripherals or core network components, further mitigating risks from unauthorized or spoofed devices. The user-friendly nature of the system requires minimal maintenance and oversight from personnel. Ultimately, Sepio equips organizations with the tools necessary to uphold a strong security framework while ensuring that daily operations remain largely uninterrupted, thereby enhancing overall resilience against cyber threats.

Recovery Point focuses on ensuring cyber resilience, effective disaster recovery, and robust business continuity solutions that are specifically designed to protect and enhance your organization's operational performance. With our broad spectrum of proactive services and solutions, you can be confident that your business is ready to confront any unforeseen interruptions. Our specialization includes cyber readiness and effective ransomware recovery, utilizing state-of-the-art data protection, automation, and orchestration alongside unparalleled recovery capabilities. We offer all-encompassing hybrid IT and business resilience solutions tailored for diverse environments, such as x86, mainframe, and varied systems, effectively merging legacy support with innovative recovery methods. By applying tested methodologies, we assess your current state of preparedness and help articulate your objectives, which lays the groundwork for a strategic approach to operational resilience. In addition, we employ forward-thinking and preemptive strategies that equip you to anticipate and address new disruptions, significantly enhancing your organization's ability to prosper in the face of adversity. As the digital landscape continues to change rapidly, our unwavering dedication to innovation guarantees that you are not only ready for challenges but also strategically positioned for long-term success. Ultimately, Recovery Point commits to being your trusted partner in achieving lasting resilience and growth within your organization.

At Soft-ex, we enable Digital Service Providers (DSPs) to enhance customer satisfaction while simultaneously reducing their billing and customer service costs through our innovative interactive billing communication solutions tailored for both B2B and B2C sectors. For Unified Communications (UC) providers and their enterprise clients, our advanced UC analytics solutions are designed to optimize infrastructure efficiency, performance metrics, and cost management in their collaborative efforts. The benefits of our solutions are significant, as they effectively integrate and leverage existing billing systems, like CSG, Amdocs, and Netcracker, with UC platforms such as Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya. As a reputable technical ally to major players in the UC industry, we deliver exceptional value to resellers of Session Border Controllers (SBCs) in response to the increasing demands of enterprise customers. Our seamless integration capabilities facilitate a smooth transition, whether you are initiating new systems or upgrading outdated ones, thereby ensuring a vital connection between billing communications and collaboration analytics for your clientele. This strategy not only promotes improved customer engagement but also enhances the overall operational structure for service providers, ultimately contributing to their long-term success. By focusing on these key areas, we position our partners to thrive in a competitive market landscape.

Boost your sales effectiveness with our innovative cloud-driven Sales Planning platform, which acts as a central hub for automating and aligning your go-to-market initiatives with your overarching business objectives. By utilizing our user-friendly, no-code modules, you can lower costs and enhance operational efficiency. Our platform accelerates your journey to meet sales targets with pre-built features that turn strategic plans into real results more swiftly than ever before. The process of sales planning is streamlined and expedited, allowing for the creation of equitable sales territories that not only drive revenue but also balance workloads and extend market access, thereby optimizing your sales force's performance. Ensure seamless alignment among your organization, accounts, territories, and product hierarchies to facilitate the successful execution of your marketing strategies. By designing sales territories that foster both profitability and fairness, you can keep your sales teams motivated through the establishment of achievable quotas. Embrace this forward-thinking methodology to pave the way for your business's long-term growth and prosperity, ensuring that your teams are not only effective but also fully engaged in their roles.

Notus seamlessly integrates with multiple data sources to deliver continuous and unified asset visibility, facilitating actionable insights that are vital for effective remediation efforts. It detects all devices, software, and configurations by leveraging existing tools, focusing on the most critical vulnerabilities first. Keeping abreast of changes and emerging threats is essential as it aids in revealing vulnerabilities and misconfigurations that could be exploited. Furthermore, it guarantees that security considerations are integrated into every phase of the asset and software lifecycle. Vigilant monitoring of software usage is crucial to avert violations and manage costs in a proficient manner. By efficiently streamlining the resolution of issues through task delegation to the right teams, Notus simplifies the oversight of cybersecurity asset inventories. Unlike traditional manual inventories, which tend to be labor-intensive and are generally conducted about twelve times annually, often failing to provide a timely and thorough view of the environment, Notus transforms this process into one that is not only effective but also immediate. This remarkable efficiency contributes significantly to enhancing the overall security posture of an organization while ensuring that asset management remains proactive and responsive to potential threats. In doing so, Notus empowers organizations to maintain a robust defense against cyber risks.

The Veriti platform harnesses the power of AI to diligently monitor and resolve security vulnerabilities across the entire security architecture without disrupting business functions, beginning at the operating system level and progressing upwards. With complete transparency, users can swiftly neutralize threats before they have a chance to emerge. Veriti consolidates all configurations to establish a solid security foundation, correlating a variety of data sources, including telemetries, CAASM, BAS, vulnerability management tools, security logs, and intelligence feeds, to pinpoint misconfigurations that might result in security exposures. This automated approach facilitates a seamless assessment of all security settings. You will receive direct insights into your risk posture along with various remediation options, which may include compensating controls, Indicators of Compromise (IoCs), and essential patches. Consequently, your team is empowered to make informed security decisions. The most effective remediation happens before vulnerabilities are exploited, emphasizing the need for preemptive measures. By employing sophisticated machine learning techniques, Veriti not only anticipates the potential consequences of any remediation step but also assesses the possible implications, guaranteeing that your security strategies remain both proactive and thoughtfully devised. This comprehensive approach ensures that your organization can uphold a strong security stance amidst a constantly changing threat environment, further reinforcing the importance of continuous vigilance.

Enhance your operational efficiency and improve the customer experience with Tollring's advanced intelligence solutions. Boasting a suite of tools like AI-powered call recording, in-depth call analytics, and collaborative insights, you will gain vital knowledge that drives your success forward. By empowering your decision-making process, you can boost sales and enrich the interactions you have with customers. With Tollring, you acquire a comprehensive view of your business communications that includes all teams and interactions, both internal and external. You will uncover trends, assess performance indicators, and promote remarkable business growth while also identifying key conversations that could influence your organization. Unlock the full potential of your communication technologies. Our state-of-the-art call recording system ensures every conversation is securely captured and leverages AI capabilities to deliver deep insights that provide both immediate and lasting advantages. This proactive strategy also enables organizations to stay competitive by consistently refining their approaches, thereby creating a cycle of continuous improvement and innovation in customer service. By choosing Tollring, you are investing in a future where your business can thrive.

ACF Technologies is dedicated to enhancing customer interactions through advanced solutions tailored for managing appointments, events, and queues. Our flagship platform, Q-Flow, empowers businesses to efficiently manage and improve customer experiences across multiple channels, while simultaneously streamlining their internal processes. With over twenty years of experience, ACF employs a comprehensive four-step approach that includes a deep dive into understanding business objectives, developing tailored solutions, meticulously crafting them with Agile-certified professionals, and assessing their success through detailed data analysis. We cater to a wide array of industries, including government, healthcare, finance, retail, telecommunications, education, and DMVs, with the aim of strengthening the connection between customers and organizations to ensure exceptional interpersonal interactions. Our suite of services includes online appointment scheduling, virtual queuing systems, digital signage, and business process management tools, all of which are specifically designed to significantly enhance the customer experience. Additionally, our dedication to continuous innovation and high standards establishes ACF as a reliable ally in reshaping customer engagement tactics across diverse sectors, ensuring that every interaction is impactful.

Degree Analytics provides an all-encompassing platform aimed at helping educational institutions convert vast amounts of existing data into practical insights, ultimately enhancing student recruitment, retention, and campus development. Their cutting-edge analytics solutions equip institutional leaders with critical data that streamlines operations, reduces expenses, and boosts efficiency in various sectors, such as classrooms, administrative offices, and shared spaces. By leveraging real-time information, colleges and universities can make better use of their resources and reduce waste, thus promoting more sustainable and efficient campuses. Discover the advantages of data-driven decision-making through our intuitive automated system. At Degree Analytics, we excel in transforming large datasets into actionable insights that significantly enhance student engagement and institutional effectiveness. By merging data from your existing enterprise wireless network, learning management systems, and over 50 additional operational tools utilized on campus, we provide an in-depth analysis of the overall student experience. This comprehensive strategy not only supports immediate decision-making but also positions institutions for enduring success and growth in the ever-evolving educational landscape. Our commitment to continuous improvement ensures that your institution remains ahead of the curve.

Polarity acts as a versatile interface that scans a multitude of sources in real-time, thereby improving the efficiency of analysis by augmenting various tools and workflows. By enabling users to input and enhance information, it ensures that teams and organizations stay coordinated while significantly reducing the likelihood of duplicated efforts. Whenever a user adds an annotation to any data point, their teammates are able to see that note upon their next access of the same information. This functionality empowers users to perform a single search and uncover all relevant knowledge their organization possesses about a specific data point, integrating both internal insights and external perspectives. Tasks that once demanded juggling multiple tabs and extensive time can now be executed in just one tab within two seconds, allowing users to focus on completing their assignments rather than searching for context. Furthermore, Polarity can connect to over 200 tools within a user's ecosystem, as well as to external open-source applications, enhancing its versatility. Its customizable integration framework enables anyone to rapidly develop a tailored connection to gain access to any dataset they need. Consequently, Polarity not only optimizes workflows but also promotes collaboration among teams, rendering the sharing of information both smooth and effective. In essence, it transforms the way teams interact with data, ensuring that knowledge is not just accessible but also actionable.

Observo AI is a business located in 2022 in the United States that's known for a software product called Observo AI. Observo AI includes training via documentation, live online, webinars, and videos. Observo AI is SaaS software. Observo AI includes online support. Observo AI is a type of AI data analytics software. Alternative software products to Observo AI are Observe, VirtualMetric, and Tenzir.