List of Cisco Jabber Integrations
This is a list of platforms and tools that integrate with Cisco Jabber. This list is updated as of April 2025.
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ALICE Receptionist
ALICE Receptionist
Transform visitor experiences with A.I. powered lobby automation.ALICE Receptionist stands out as the premier, comprehensive solution for Visitor Management and Lobby automation on the market. It uniquely employs A.I. video avatars to welcome visitors upon their arrival, guiding them through the check-in process and allowing interaction with staff via live two-way audio and video through the ALICE kiosk. The Windows-based platform integrates guest registration, automated greetings, A.I.-driven avatar instructions, and seamless real-time connections between guests and employees. Reach out to our sales team today to discover how ALICE Receptionist can enhance and streamline the visitor experience in your establishment. By choosing ALICE, you invest in innovation that transforms the way guests interact with your organization. -
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Slack is a cloud-based service designed to improve collaboration on projects and facilitate communication within teams, specifically aiming to promote seamless interactions within businesses. It provides a comprehensive suite of tools and services all in one place, allowing for private channels that foster interaction among smaller groups, direct messaging to quickly convey information to colleagues, and public channels that facilitate conversations among members from various organizations. Compatible with multiple operating systems, including Mac, Windows, Android, and iOS, Slack offers an extensive range of features such as chat functions, file sharing, collaborative environments, instant notifications, two-way audio and video communication, screen sharing, document imaging, and activity tracking, among others. The platform's intuitive interface and diverse integration capabilities contribute to its popularity among teams striving to boost their productivity and enhance communication. Furthermore, users appreciate Slack's ability to streamline workflows and keep everyone connected, making it an essential tool for modern workplaces.
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Experience seamless collaboration with an all-in-one, AI-driven platform that features eight dynamic workflows tailored to various workstyles, boosting productivity and fostering teamwork. The Webex Suite facilitates connections, collaboration, and engagement, all conveniently in a single location. Enjoy effortless video communication, as face-to-face meetings, real-time collaboration, and whiteboarding enhance interpersonal relationships. Video conferencing serves as an effective and straightforward method to present your best self, enabling you to expand your business outreach while minimizing travel and office costs. This robust toolset ensures you stay connected before, during, and after meetings, allowing for interaction as if participants were directly across from one another. From any device, you can easily engage in file sharing, screen sharing, video calls, and messaging, ensuring your team can collaborate from anywhere. With its user-friendly and secure cloud calling feature, managing communications becomes a breeze, making it a portable solution for modern teamwork.
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Effortlessly connect, organize, and achieve your tasks with a comprehensive suite that includes email, calendar, and contacts, all seamlessly unified in one platform. Elevate your productivity as you manage emails, schedules, tasks, and beyond from a singular interface designed for efficiency. The integration with Office allows for easy file sharing directly from OneDrive, while providing access to your contacts and viewing LinkedIn profiles without any complications. Schedule conference rooms and handle meeting RSVPs directly through your calendar, ensuring a more streamlined experience. Collaborate efficiently by sharing calendars, which helps you coordinate plans and effortlessly check your colleagues' availability. You can enjoy reassurance with the strong security protocols that are trusted by many major organizations worldwide. Outlook continuously works to protect your sensitive data while ensuring that your workflow remains unhindered. It intuitively anticipates your needs by automatically incorporating travel plans and bill payments into your calendar, alongside intelligent reminders that keep you organized. Moreover, the efficient search functionality makes retrieving the information you require quick and straightforward, further enhancing the smoothness of your workday. This all-in-one solution not only simplifies your tasks but also empowers you to focus more on your goals.
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Microsoft SharePoint
Microsoft
Enhance collaboration and streamline content management effortlessly today.Discover a mobile-friendly and intelligent intranet that is specifically crafted to boost collaboration and streamline content management, thus empowering your teams. SharePoint enables effortless knowledge sharing and management of applications and content, ensuring quick access to vital information and facilitating seamless collaboration across your organization. The platform offers dynamic team sites that are customized for every project team, department, and division, making it easy to share files, data, updates, and other resources efficiently. Tailor your site to enhance your team’s workflows while ensuring secure collaboration with colleagues both inside and outside the organization, whether they are on PCs, Macs, or mobile devices. Strengthen unity and keep employees well-informed throughout your intranet, while enhancing organizational efficiency via the shared use of resources and applications on home sites and portals. Craft engaging communication sites to tell your organization’s story effectively. Furthermore, stay in the loop with personalized and targeted news delivered through both the web interface and SharePoint mobile applications. With robust search functions and user-friendly methods for finding information, accessing the resources you need is just a click away. Each feature is meticulously designed to enrich user experience and foster productivity within your teams, ultimately leading to a more connected workplace. The versatility of SharePoint makes it an indispensable tool for modern organizations aiming to thrive in an increasingly digital world. -
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Make the most of every day by leveraging the latest features of Google Calendar, which enables you to spend less time organizing and more time enjoying your experiences. This innovative application offers a fresh perspective on your schedule through its Schedule View feature, which brings your calendar to life with visuals like images and maps that enhance understanding of your upcoming events. All the information you need is conveniently accessible, providing various views of your day, week, and month, as well as easy access to invitations and a web calendar to help you manage your time effectively. You can rest assured that your events are safely stored online, keeping your address book intact even if your device is misplaced. Effortlessly switch between different calendar formats by navigating between monthly, weekly, and daily views. Moreover, Gmail events like flight bookings and dinner reservations are automatically added to your calendar, ensuring nothing slips through the cracks. You can also organize your tasks right alongside your scheduled events for improved efficiency. Incorporating video conferencing into your calendar appointments is simple, making it easier to stay connected and work together. With intelligent suggestions for event titles, locations, and guests, creating new events becomes a swift and seamless task, enabling you to enhance your planning experience significantly. There’s never been a better way to keep your life organized while enjoying each moment to its fullest.
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Microsoft Exchange
Microsoft
Transform communication and scheduling for enhanced business productivity.Boost your efficiency with a professional-grade email and calendar solution designed for businesses. Exchange allows for seamless collaboration on crucial documents while providing an organized inbox that prioritizes important messages and adapts to your personal work style, enabling you to handle tasks with greater effectiveness. Enjoy a tailored inbox equipped with valuable features, alongside a more organized approach to managing and responding to emails. The enhanced search capabilities yield faster and more thorough results, and the integration of Add-ins presents robust customization options that connect you to modern services and internal business tools. Moreover, improve your scheduling experience with an advanced calendar system that goes beyond basic appointment management by automatically extracting information from emails, such as flight confirmations and hotel reservations, while also suggesting venues based on your geographical position. Microsoft Exchange Online serves as a reliable and secure hosted email solution for businesses, prioritizing the safeguarding of your data with sophisticated security protocols. When these powerful tools are combined, they create a streamlined workflow that not only enhances productivity but also inspires your team to think more creatively and collaborate more effectively. This innovative approach to communication and scheduling can significantly transform how your organization operates. -
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Jive
Aurea
Transform your workplace with seamless collaboration and connectivity.Choose the perfect intranet solution tailored to your organization's needs. Leading companies worldwide are utilizing Jive intranets to boost productivity, enhance employee involvement, and achieve outstanding business results. Jive goes beyond conventional intranet functions by bringing together your team, data, and resources within a secure environment designed for collaboration and communication, available on both mobile and desktop platforms. This plug-and-play intranet fosters user engagement and helps employees discover crucial connections and expertise, all while dramatically lowering total ownership expenses. Moreover, Jive provides seamless integration with your essential systems through ready-made connections, facilitating a smooth operational workflow. Its intuitive interface further encourages widespread use and satisfaction among staff members, making it an invaluable asset for any organization. Ultimately, investing in Jive can lead to a more connected and productive workforce. -
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Voicemaxx CE
Intrado
Seamless cloud calling, collaboration, and support for enterprises.Intrado offers a comprehensive cloud-based calling solution designed for enterprises that is entirely managed and hosted. This service encompasses team collaboration features such as messaging, meetings, and mobility options, along with the advantages of Cisco Webex devices. Additionally, VoiceMaxx CE integrates the Cisco Hosted Collaboration Solution (HCS), a cloud service that builds upon the established on-premises Call Manager system provided by Cisco. This makes it an excellent option for medium to large businesses transitioning from traditional on-premise services. The solution is backed by Intrado's geo-redundant Data Centers, ensuring superior business continuity and disaster recovery capabilities. Furthermore, Intrado’s engineering team is on hand around the clock to provide support and assistance whenever needed. This level of support is crucial for maintaining seamless operations in a dynamic business environment. -
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COZYROC SSIS+ Suite
COZYROC
Unlock seamless data integration with powerful ETL solutions!The SSIS+ suite from COZYROC features over 270 data integration connectors, ETL components, and tasks designed to facilitate the creation of ETL solutions using Microsoft SQL Server Integration Services. This extensive collection empowers developers to streamline their data processing workflows efficiently. -
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OneVault
Donoma Software
Streamline your archiving seamlessly across all modern platforms.Unified Data Archiving with One Interface OneVault enables the archiving of emails along with various modern data types that your organization relies on, including Instant Messaging, Teams, Zoom, Webex, and more. With OneVault, users benefit from a consolidated interface that streamlines archiving across numerous systems. This approach simplifies the establishment of consistent policies and enhances business continuity by consolidating critical data within a secure cloud environment. Additionally, e-Discovery is facilitated through a unified platform, ensuring that record management is both secure and user-friendly. OneVault integrates the robust functionalities of our individual archiving solutions into a single, cohesive interface. It offers an intuitive, secure, and scalable platform that allows users to begin with email archiving and effortlessly expand to new systems as they emerge, thus future-proofing your data management strategy. This flexibility ensures that organizations can adapt to evolving data needs without sacrificing security or efficiency. -
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SimplyVideo
SimplyVideo
Transforming video conferencing with innovative XR collaboration solutions.SimplyVideo utilizes the power of Extended Reality (XR) and spatial computing to transform the experience of video conferencing. Our innovative platform allows teams to work together effortlessly from anywhere in the world, enabling them to address challenges with unprecedented speed and effectiveness. Field personnel can conduct audits, inspections, and maintenance tasks while receiving instant assistance from remote experts, which dramatically minimizes costly downtime and promotes environmental sustainability. With SimplyVideo, the integration of drones into your video calls offers a unique aerial view of your ground team. This groundbreaking drone feature enhances your virtual meetings by reducing the need for unnecessary travel and minimizing downtime, all while improving health and safety protocols. By harnessing real-time video collaboration, critical insights can be shared with workers, keeping their hands free and greatly increasing operational efficiency, which in turn accelerates task completion. Additionally, this interactive approach strengthens connections among team members, making collaboration not only more intuitive but also significantly more productive. Ultimately, SimplyVideo redefines remote collaboration, paving the way for a more connected and efficient workforce. -
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WinZip SafeShare
WinZip
Effortlessly share, encrypt, and manage files with confidence.Discover a modern approach to sharing that emphasizes user confidence and security, all within a user-friendly platform designed for ease of use. This powerful tool enables users to share, compress, and encrypt files effortlessly through an intuitive interface. You can quickly send files to various locations while enjoying heightened security features, including military-grade encryption and options for time-sensitive sharing. Additionally, you can take advantage of extensive cloud service integrations with providers like OpenStack, SwiftStack, Alibaba, Wasabi, HP, Oracle, Azure, WebDAV, CenturyLink, IONOS, and OVH. Combine multiple PDF documents into a single file for easier storage, compression, or distribution. Streamline your workflow by sharing directly through Slack IM, and efficiently manage files that have been shared via WinZip or ZipShare. Users have the flexibility to open, view, re-share, or delete files as needed, while also tracking Zip files distributed through WinZip or ZipShare. Enhance your communication capabilities by emailing contacts directly from WinZip, pulling in entries from various supported sources into a centralized address book for quick access. This efficient system not only simplifies the sharing process but also significantly boosts productivity in your collaborative projects, making teamwork smoother and more effective. The seamless integration of these tools allows for a more dynamic and organized approach to file management and sharing. -
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MiaRec
MiaRec
Empower contact centers with seamless, intelligent conversation management.MiaRec stands out as a top provider of conversational intelligence and automated quality assurance specifically designed for contact centers. Their solutions blend ease of management, dependability, and extensive features, empowering contact centers to operate more efficiently. This enables leaders to focus less on identifying problems and more on resolving them by updating workflows and extracting valuable insights at scale. The Conversational Analytics Platform offered by MiaRec not only ensures the compliant and secure recording of customer communications but also enhances operational efficiency and strengthens customer relationships through advanced Voice AI and machine learning technologies. As a result, MiaRec's offerings allow contact centers to streamline their operations, enabling leaders to dedicate more time to solutions rather than issues. MiaRec's clientele experiences significant improvements in agent productivity and overall contact center efficiency, leading to enhanced customer satisfaction, better retention rates for both agents and customers, and various additional benefits. Overall, these advantages underscore the value that MiaRec brings to organizations aiming to elevate their contact center performance. -
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Omnissa Horizon Cloud Service
Omnissa
Transform your work experience with intelligent, scalable desktop solutions.Revolutionize your virtual desktop and application delivery with an innovative hybrid desktop-as-a-service (DaaS) solution. The state-of-the-art "thin edge" architecture minimizes the infrastructure footprint, which results in lower operational costs, enhanced stability, and reduced maintenance demands. Boost the scalability of Virtual Desktop Infrastructure (VDI) with a modern, cloud-native framework that evolves alongside your organization’s expansion. Manage desktop and application virtualization while adjusting capacity in real-time to meet business needs. Horizon Control Plane Services simplify routine operations and provide essential insights for analyzing and addressing issues within your environments. By leveraging a managed DaaS platform, you can elevate the standard of desktop virtualization, enhancing agility, efficiency, and productivity for a distributed workforce while realizing cost efficiencies. Moreover, you can ensure the delivery of virtual desktops and applications from the most appropriate locations, all while maintaining centralized management through a cohesive interface, which guarantees a smooth user experience. This approach not only streamlines operations but also empowers teams to work more effectively, regardless of their physical location. -
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CallCabinet
CallCabinet
Seamless compliance and quality assurance, anytime, anywhere.CallCabinet is a highly regarded SaaS solution that captures all audio, video, and screen interactions seamlessly, regardless of their timing or location. This certified platform streamlines compliance, enhances quality assurance, and boosts business intelligence across leading unified communications systems like Microsoft Teams, Cisco, and Zoom, among others. With the ability to accurately record from desktop phones, softphones, cell phones, or any combination thereof, CallCabinet operates effectively in on-premise, cloud, or hybrid environments while ensuring that recordings are securely stored with top-notch 256-bit AES encryption. Users benefit from unlimited storage and 24/7 access to recording data, supported by an impressive five nines (99.999%) uptime. The platform's advanced searching and filtering capabilities make it easy for users to find, sort, and manage calls with efficiency. CallCabinet also offers flexible pricing plans that allow businesses to expand as needed. Each subscription includes a variety of features such as unlimited recordings and storage, rotating 256-bit AES encryption, local and geographical redundancy, and adherence to unified location data sovereignty. Additionally, users can benefit from customizable retention policies, multi-factor authentication, detailed user permissions, call playback options, call flagging, searchable tagging, call notes, agent and team grouping functionalities, basic API support, and multi-language assistance. -
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Tray.ai
Tray.ai
Empower innovation and automation with seamless integration solutions.Tray.ai functions as a powerful API integration platform designed to enable users to innovate, integrate, and automate their organizations without requiring extensive coding skills. With Tray.io, individuals can seamlessly connect their entire cloud-based ecosystem on their own. The platform boasts a user-friendly visual workflow editor that simplifies the construction and optimization of processes. Furthermore, Tray.io significantly boosts workforce productivity by automating a variety of tasks. At the heart of the first integration platform as a service (iPaaS) built for universal accessibility lies an intelligent system that enables users to execute business processes using natural language commands. Tray.ai serves as a low-code automation solution catering to both technical and non-technical users, facilitating the creation of intricate workflow automations that enhance data transfer and interactions across multiple applications. By utilizing our low-code builder paired with the groundbreaking Merlin AI, users can transform their automation experience, merging the adaptability of scalable automation with sophisticated business logic and integrated generative AI features that are designed to be user-friendly and accessible to everyone. This unique combination positions Tray.ai as an essential resource for organizations striving to optimize their operational efficiency, ultimately leading to increased productivity and innovation. -
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Global Relay
Global Relay
Transform data into insights, minimize risks, drive success.In the current business environment, organizations face a multitude of extraordinary risks that demand careful and strategic management. Utilize our powerful, AI-powered solutions to effectively address these obstacles and accelerate the growth of your enterprise. By integrating more than 100 diverse data sources, you can guarantee efficient and compliant collaboration while leveraging your data to meet your goals. We help you transform a wide array of information—from electronic communications and voice records to trade data, social media interactions, and various documents—into well-organized, discovery-ready feeds that are effortlessly provided to your archive or our system. This approach not only helps in minimizing risks but also reveals essential insights that foster innovation and drive success in your business endeavors. As you navigate these complexities, you position yourself to thrive in an ever-evolving marketplace. -
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Avotus ReflectR
Avotus
Transform UC&C insights into strategic productivity and engagement.Unlock unparalleled insights into your utilization of UC&C, call performance, user interaction, productivity levels, and financial implications. At Avotus, we understand how crucial your UC&C platform is in cultivating an effective remote work environment. We also recognize the limitations associated with standard reporting tools provided by various UC&C platforms like Microsoft Teams, Skype for Business, Cisco Unified Call Manager (CUCM), Cisco Jabber, Amazon Chime, and Connect. To genuinely improve UC&C practices, gain a competitive advantage, and optimize results, you need more than just the fundamental reporting, archiving, and retrieval functionalities. ReflectR equips you with Intuitive Reporting, Real-time Monitoring, Trend Analytics, and Alerts, enabling your leadership and management teams to swiftly evaluate usage trends in your UC&C platform, thereby enhancing employee productivity and engagement across the board. This all-encompassing solution not only simplifies your processes but also reinforces strategic decision-making, paving the way for sustainable success in your organization. With ReflectR, you can take informed actions that propel your business forward. -
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SalesKen
SalesKen
Elevate your sales game with real-time insights today!Salesken enables organizations to take full advantage of the "Science of Sales" by pinpointing leads with the highest conversion potential through authentic customer interactions. It delivers timely contextual insights that empower your sales team to effectively finalize each transaction. Sales professionals can follow your proven strategies while also gaining valuable feedback on their strengths and areas that require improvement. By utilizing these real-time insights in conversations, you can significantly boost your team’s productivity. Continuous enhancements are supported by thorough analytics and diagnostics, providing a clear perspective on your sales pipeline rooted in genuine customer dialogues. Furthermore, it supplies immediate talking points for sales representatives, along with sophisticated analytics for evaluating calls after they occur. With adaptable pricing plans and smooth integration with your existing tools, Salesken guarantees that your sales operations remain efficient and budget-friendly. This groundbreaking platform is crafted to refine sales performance and foster superior outcomes for your business, ultimately leading to increased revenue and growth. By focusing on the individual needs of your team, Salesken promotes a culture of continuous improvement and success. -
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SummitAI CINDE
Symphony SummitAI
Revolutionize customer service with intelligent, efficient AI solutions.CINDE, or Conversational Interface and Decisioning Engine, represents a sophisticated conversational AI and machine reasoning platform designed to transform customer service by efficiently managing a large volume of incoming inquiries. Utilizing the latest advancements in natural language processing and machine reasoning, CINDE crafts intelligent and customized responses that cater to individual users. Furthermore, it excels at understanding the underlying intent of various issues related to incidents, service requests, or general inquiries, which helps maintain seamless service delivery. This functionality empowers customer support agents to focus their attention on more pressing tasks that make a significant difference. Always available, this AI-driven system stands ready to assist customers at any hour, whether during a quiet weekend or the bustling Thanksgiving holiday rush. With its ability to provide self-service options and knowledge-driven solutions, CINDE resolves tickets much more swiftly than traditional service desks. By autonomously handling at least 30% of an organization’s service requests, it leads to considerable cost reductions. Moreover, by managing the majority of Level 1 inquiries, CINDE allows support agents to devote their time to impactful projects, thereby enhancing the overall productivity and effectiveness of the support team. Ultimately, CINDE not only boosts customer satisfaction but also streamlines resource distribution throughout the organization, driving a more efficient operational model. This innovative approach positions CINDE as a pivotal asset in modern customer service strategies. -
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DataParser
17a-4
Seamless compliance solutions for effortless data retention and integrity.Organizations that are governed by regulations need to ensure they document online meetings and collaborative materials for compliance, legal obligations, and knowledge retention. DataParser is recognized as the leading solution for extracting data from various platforms, including Microsoft Teams, Slack, Cisco, and Zoom. It integrates effortlessly with over 12 archival systems, such as Microsoft 365, Google, and Veritas, preserving the original platform’s appearance while keeping crucial metadata and the chain of custody intact. Serving as an independent middleware solution, DataParser proficiently captures chats, documents, and databases into any designated archive. The resulting files are structured in EML format, with chat messages organized into threaded conversations for ease of understanding. Furthermore, it includes comprehensive integration with Active Directory, facilitating efficient collection and allowing for customizable output filters. Users can keep the source data in its initial format, and the output options offer direct SMTP delivery to an archive, transmission to a selected mailbox, or designation of a file location. In addition, DataParser works with all major archiving technologies, including Microsoft 365 via third-party data endpoints, making it an adaptable option for the data management requirements of organizations. This capability empowers organizations to modify their data collection approaches to successfully navigate changing compliance standards, ensuring they remain ahead of regulatory demands. -
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Apache CXF
Apache Software Foundation
Build efficient web services effortlessly with robust standards support.Apache CXF™ is an open-source framework designed for building services efficiently. It supports the development of services through various frontend programming APIs such as JAX-WS and JAX-RS. Services created with CXF can communicate using a wide array of protocols, including SOAP, RESTful HTTP, XML/HTTP, and CORBA, and can function across different transports like HTTP, JMS, or JBI. Although CXF is packed with numerous features, its primary focus is on supporting web service standards and frontend interfaces. It encompasses a broad spectrum of web service standards, including SOAP, the WS-I Basic Profile, WSDL, and other specifications like WS-Addressing, WS-Policy, WS-ReliableMessaging, WS-Security, WS-SecurityPolicy, WS-SecureConversation, and a partial implementation of WS-Trust. Furthermore, CXF offers support for multiple frontend programming models and delivers a complete implementation of the JAX-WS APIs, incorporating enhancements that improve usability beyond the reference implementation. A standout feature of CXF is its ability to automatically generate code for request and response bean classes, which enhances the development process and increases efficiency. This automation not only streamlines the workflow but also minimizes the risk of errors that can occur during manual coding, ultimately contributing to a more reliable service development experience. As a result, developers often find CXF to be a valuable tool for creating robust and scalable web services. -
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NextPlane
NextPlane
Seamless collaboration across platforms for enhanced productivity.NextPlane enhances user interactions across communication platforms like Microsoft Teams, Slack, and Cisco Webex, allowing seamless collaboration among colleagues both inside and outside their organizations. Users can participate in chats and direct messaging, incorporating rich text, GIFs, and emoji reactions, while sharing their presence status, engaging in channel discussions, and effortlessly exchanging files within their applications of choice. Serving as a comprehensive integration hub, NextPlane supports protocol, content, and API translations across multiple team collaboration tools, including Slack, Microsoft Teams, and Cisco Webex, as well as messaging systems like Avaya IX Workplace, Cisco Jabber, and Microsoft Skype for Business, which are based on SIP or XMPP. Furthermore, the NextPlane application alerts users when their contacts accept connection requests, significantly enhancing the overall user experience. This integration not only streamlines workflows but also fosters continuous connectivity, ensuring users can collaborate effectively no matter which platform they prefer to use. As a result, teams can work more efficiently together, resulting in improved productivity and communication. -
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Cistera
Cistera
Transform complexity into simplicity with streamlined communication solutions.Cistera specializes in simplifying complex tasks into manageable processes. With the Cistera Suite, users gain access to a consolidated administrative platform that streamlines the management of all IP telephony applications. This comprehensive portal is crafted with user-friendliness in mind, accommodating a variety of user proficiency levels across different devices and locations. Serving a diverse global clientele that includes sectors such as education, energy, events, finance, government, and healthcare, Cistera stands ready to collaborate with any medium to large enterprise focused on improving service quality, meeting compliance standards, and offering both financial and physical protections. The functionalities for call recording and emergency alerts within the Cistera Suite empower organizations to oversee communications more efficiently. Additionally, our solutions feature extensive integration options that connect LMR systems with UC networks, delivering a holistic view of your organization. All interactions can be transformed into real-time data dashboards, enabling call analytics that work seamlessly across a variety of devices. This adaptability not only enhances operational efficiency but also significantly boosts organizational responsiveness to changing demands. In an ever-evolving landscape, Cistera remains committed to providing innovative solutions that meet the unique needs of each client. -
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Cisco Finesse
Cisco
Elevate your customer service with seamless, collaborative solutions.Transform your customer service operations with Cisco Finesse, an advanced desktop solution tailored for both agents and supervisors that promotes effective collaboration across the teams within your service organization. Designed with the user in mind, Finesse enhances the experience of customer care representatives and seamlessly integrates with the Cisco Collaboration suite while following industry standards. This platform facilitates cost-effective customization of interfaces for agents and supervisors through open web 2.0 APIs, allowing for the easy addition of supplementary applications that provide extra value. By integrating traditional contact center functionalities into a streamlined, browser-based desktop, Cisco Finesse eliminates the necessity for client-side installations. Customers benefit from a single, flexible interface, or cockpit, that allows customer care personnel rapid access to a diverse range of resources and information, which results in faster and more accurate service delivery. Additionally, this forward-thinking solution streamlines communication and collaboration among teams, greatly improving overall operational efficiency. In essence, Cisco Finesse is not just about enhancing service; it's about transforming the way teams engage with each other and with customers. -
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Cisco Unity Connection
Cisco
Transform communication with versatile, secure, and intuitive messaging solutions.Cisco Unity Connection is a robust solution for unified messaging and voicemail, providing users with various flexible methods to access their messages while easing the management burden for IT teams. Users can manage their communications via multiple platforms, including email, web browsers, Cisco Jabber, Cisco Unified IP Phones, as well as smartphones and tablets. In addition to this versatility, Unity Connection significantly enriches user experience with a variety of message access and delivery options, featuring voice commands, speech-to-text capabilities, and personalized video greetings. Emphasizing security, the system is equipped to handle complex global distributions, offering high availability, redundancy, and support for branch office resilience. Fully virtualized, Unity Connection is compatible with hardware designed to meet specific organizational needs. Furthermore, Cisco Prime Collaboration streamlines the deployment, provisioning, monitoring, and management of the complete voice and video infrastructure, making it a highly efficient solution for businesses. With its adaptable architecture and intuitive interface, Unity Connection ensures a smooth communication experience, catering to the demands of increasingly dynamic environments. This makes it an ideal choice for organizations looking to enhance their messaging systems.
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