Viktor
Viktor is a fully autonomous AI coworker designed to operate directly inside your Slack workspace and execute real work across your organization. Rather than functioning as a simple chatbot, Viktor runs on its own cloud-based computer where it writes code, deploys applications, and performs complex multi-step tasks. It connects to more than 3,000 integrations through native APIs and browser automation, enabling it to manage advertising campaigns, analyze product metrics, update documents, and create tickets across tools like Linear and PostHog. Viktor proactively monitors systems and identifies anomalies, proposing concrete actions instead of merely sending alerts. It can run continuously for weeks while retaining context about team goals, project timelines, and previous decisions. Within Slack threads, team members can request data summaries, backend updates, marketing optimizations, or workflow automation and receive structured, actionable responses. Before executing changes, Viktor presents pending actions for approval, maintaining transparency and control. The platform supports scheduled tasks such as automated reports, audits, and recurring check-ins. Its persistent workspace context ensures continuity even as projects evolve over time. Available in Starter, Team, and Enterprise tiers, Viktor adapts to both small teams and large organizations. Built by experienced engineers and backed by leading investors, it positions itself as a productivity multiplier rather than a simple assistant. By embedding autonomous execution directly into Slack, Viktor transforms everyday collaboration into a coordinated, AI-powered operating system for modern teams.
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Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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Social Intents
Provide live chat assistance on your website using the collaboration platforms you're already familiar with, such as Microsoft Teams, Google Workspace, Slack, and Zoom.
Easily create AI chatbots powered by ChatGPT with just a single click, ensuring that your chatbots can step in whenever your agents are not available. You can also develop chatbots for WhatsApp, SMS, and Messenger that can seamlessly transfer conversations to human agents when necessary.
There's no requirement to master new software for customer support. This approach allows you to connect with prospective customers at the moment they seek assistance, boosting your chances of closing more deals and enhancing your online revenue potential. By streamlining customer interactions, you can foster better relationships and drive overall business growth.
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Decision Desk
Decision Desk is a Slack-native system for tracking decisions and approvals. It solves a simple problem that causes expensive delays. Teams make important calls in chat, then the outcome gets buried in threads, ownership is unclear, and follow up turns into repeated pings. Decision Desk makes each decision explicit, accountable, and easy to find, without forcing people into a heavy workflow tool.
How it works
Decision Desk lives where your team already coordinates. When an approval or decision happens in Slack, you capture it as a structured record. You can include the rationale, any conditions, and what “done” means, then assign an owner and a deadline. Decision Desk keeps that decision visible and searchable over time, so the team can move forward with confidence.
Core capabilities
-Capture decisions and approvals directly from Slack conversations
-Add context, constraints, links, and next steps in one place
-Assign a single owner so accountability is clear
-Set due dates and send reminders so work does not stall
-Keep a searchable decision history for audits, handoffs, and onboarding
-Reduce rework by preserving “why we chose this” alongside the outcome
Common use cases
-Budget and spend approvals
-Deal desk decisions, pricing, and contract exceptions
-Policy and process changes
-Hiring decisions and headcount approvals
-Customer commitments and cross-functional sign-offs
-Operational changes that impact multiple teams
Who it is for
Decision Desk is built for teams that coordinate across departments where timing matters. Sales waiting on Finance. Ops waiting on Legal. Leadership making calls that drive downstream work. Decision Desk helps everyone answer the same three questions fast. What did we decide. Who owns it. When is it due.
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