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What is Confluence?

Atlassian's Confluence is a prominent tool for content collaboration designed for contemporary teams. It facilitates teamwork by enabling users to create, share, and manage projects all within a centralized platform. Additionally, the software allows for the efficient publication and retrieval of company information while helping teams document, organize, and expand their collective knowledge. With its mobile capability, Confluence ensures that team members can stay connected, provide feedback, and monitor progress from anywhere, enhancing overall productivity and communication. This versatility makes it an essential asset for any organization looking to streamline collaboration.

Pricing

Price Starts At:
$10.00/month
Price Overview:
Up to 10 users - $10 monthly flat fee
11-100 users - $5 per user/month
Free Trial Offered?:
Yes

Screenshots and Video

Company Facts

Company Name:
Atlassian
Date Founded:
2002
Company Location:
United States
Company Website:
www.atlassian.com
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Product Details

Deployment
SaaS
Windows
Mac
iPhone
iPad
Training Options
Documentation Hub
Webinars
Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Confluence Categories and Features

Team Management Software

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking

Software Documentation Tool

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Requirements Management Software

Automated Functional Sizing
Automated Requirements QA
Automated Test Generation
Automated Use Case Modeling
Change Management
Collaboration
History Tracking
Prioritization
Reporting
Status Reporting
Status Tracking
Summary Reports
Task Management
To-Do List
Traceability
User Defined Attributes

Project Management Software

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Document Collaboration Software

Access Control / Permissions
Autosave
Chat / Messaging
Cloud Storage
Comments / Annotations
Edit / Change Tracking
Electronic Signature
Multiple File Formats
Pre-made Templates
Search
User Tagging
Version Control
Workflow / Approval Process

Collaboration Software

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
  • Reviewer Name: Carolina C.
    Position: Chief Executive Officer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent team integration tool

    Date: Oct 02 2022
    Summary

    Collaborating within the work team, brainstorming and each area of the company being able to contribute the corresponding assignments makes our work truly valuable, we no longer need to wait so long for each department to make the necessary arrangements to continue, now we can move forward at the same time, viewing the status of the project at all times and dynamically sharing everything we need to do from a single space, making changes just in time and avoiding errors in the final product. With Confluence, the communication of the work team within the company has improved significantly and without a doubt we have obtained very well-prepared final projects, marketing campaigns that achieve our objectives, projects delivered according to plan, this is undoubtedly a success for our company, not only achieving our goals collaboratively, but also having obtained Confluence that will continue to accompany us throughout our work to continue achieving our goals by leaps and bounds.

    Positive

    Confluence provides millions of integration and collaboration tools between teams to contribute to each other on important work projects. I like the fact that its platform is an open space to create an exchange of ideas and labor participation to put together marketing campaigns, commercial projects, brand management, strategy planning or whatever we need to do. It allows us to prioritize and put all our ideas in order, traceability allows us to follow up our product step by step, in addition to the fact that thanks to the forums and the creation of reports we have been able to make everything clear and captured to correctly follow the workflow, marked route to achieve the completion of each of our projects. With Confluence we have achieved that all work teams, regardless of the work area, can participate and contribute to each part that makes a project essential, in this way we save a lot of work and time, we can all advance in a single plane, keeping constant the development of our work. Being able to access from our cell phone is important to be able to supervise work progress or collaborate when needed and not in the office, having this has been essential. The cost is also quite comfortable and fits perfectly to what we need.

    Negative

    The interface can be a bit boring, it would be ideal to have more customization power, edit the background or structure, since it is a bit complicated to find the tools that we need to use, as well as the creation of pages, we do not know how to control the creation much of these and makes the panel too dense, having a better guide and documentation of each aspect of the platform would greatly facilitate understanding and use. Also, when editing documents, the options are limited, it does not provide model templates and the fonts are very few, sometimes we need to expand our possibilities. Until now these have been the limitations that we have had at work, the rest regarding functionality and the real usefulness of the platform has undoubtedly been good.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Principal Software Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fully featured documentation platform

    Date: Jul 31 2022
    Summary

    Confluence provides a feature packed platform for writing and sharing documentation. However, its open-endedness tends to lead to disorganized messes and it has a very poor search system.

    Positive

    - tons of features for creating and organizing documentation
    - rich text and media embedding support
    - works well with other Atlassian products like JIRA

    Negative

    - poor performance
    - making simultaneous changes to a page means that half finished changes are often published
    - very poor search functuonality
    - documentation on this platform tends to balloon out of control as it does not constrain the users enough. Almost too many options.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Recruiting Coordinator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Super useful with multiple functions

    Date: Jan 12 2022
    Summary

    I think that, while it has its quirks, it is a very useful tool that is versatile and fairly easy to use. Everyone in the company is able to utilize it to their needs in some way.

    Positive

    It's nice to be able to have one platform for all parts of an engineering company. Being able to create a page from scratch without need for code or developer knowledge is nice.

    Negative

    Sometimes the wiki pages can get a little crazy to find or edit. If you don't know the name of what you are looking for, it can be really hard to find. The wiki pages can get a little confusing when trying to set them up.

    Read More...
  • Reviewer Name: Lou P.
    Position: RAS
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great place to have information

    Date: Jun 21 2022
    Summary

    Overall Confluence is a great product for the price. It will do the job effectively and the support team is wonderful.

    Positive

    Confluence is a great place to have information quickly accessible for reading and is great for having lots of storage space.

    Negative

    There are little to no features to help separate sections and is not the easiest to navigate.

    Read More...
  • Reviewer Name: Harrizon R.
    Position: Technical Support Analyst
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great for team projects that allows the employee to track job status

    Date: Jan 02 2021
    Summary

    Unless you want to pay for a higher service fee, expect a few days' return with the simple answers and also some additional time to proceed with the most difficult fix. We chose to use the cheapest customer service fees and we also tend to find answers online from discussion forums faster than we get answers from Confluence Assistance.

    Positive

    We use Confluence to keep an eye on jobs. Each employee can access their team's task specifications, see what their individual duties are, and also inspect them when finished. It displays in real time what has actually been done and what is left to finish. Each team member can take notes, connect web links or anything related to the project to let others know what they have done.

    Negative

    It is not extremely easy to use, make the most of the tutorials. The log analyzer can sometimes treat signs and symptoms, but it may not see the root cause of a problem with the system.

    Read More...
  • Reviewer Name: Kateryna F.
    Position: UI/UX Designer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Confluence is great for organizing files

    Date: Apr 21 2021
    Summary

    Our company has implemented it as a unique tool to provide employees with the ability to obtain information through documentation received from third parties, customers, or internally. It is effortless to access and lives up to its functionalities. We can also have the admission of budgets and financial follow-ups; it is perfect and powerful. So it would be great to adapt it to your business, as long as the demand for its functions is a given. It is also ideal because it is compatible with mobile devices, making it much more exciting and convenient.

    Positive

    Confluence seems to me to be a very suitable program for my work, and my results confirm this; with it, I can have very positive editing options. In addition to having many theme features with customization influences that encompass colorful themes. It is fundamental because it has a platform that adapts to the management of files, either heavy or light. Another critical factor is its flexibility and variety; it allows me to have very suitable templates for every circumstance and type of client.

    Negative

    The interface is not very graphical, it does not include novelty in its movements, that is to say, it is a little outdated, it is nothing serious but it would be encouraging to update its image. It would also be great if they implemented an alphabetical order in each of its pages, this would facilitate the search.

    Read More...
  • Reviewer Name: David G.
    Position: Operational Security
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing and Powerful product

    Date: Jul 09 2021
    Summary

    Overall we love the product, it's simple to use and if you need to share information between members or teams it's easily searchable.
    That said, be sure to start with a good structure.

    Positive

    Easy to use.
    Plenty of integration in the cloud version.
    All in one product, if you need an integration Probably confluence have it.

    Negative

    Pretty hard to configure.
    Text formatting structure "standard" - no cute presentation.

    Read More...
  • Reviewer Name: Steven R.
    Position: Senior Remote Freelance Content Writer
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Confluence is one of Atlassian's most cost-effective services

    Date: Mar 26 2021
    Summary

    Confluence is a great success in creating an organized and well-structured work environment where everyone involved in the project can state their various points of view on the work, and open discussion sessions can be created where everyone can add their thoughts on those points of view.

    Positive

    With Confluence functionalities it is possible to add all kinds of comments to the management of our project colleagues, and in case we don't want to, we can provide privacy settings so that our work information is visible only to us and some specific people. Confluence has easy to schedule notifications. Confluence is the most specialized digital project work tool in the area, and we recommend it for the good progress it represents to connect it to other project platforms, usually those that are also part of Atlassian's collection of applications. We recommend reviewing its catalog to discover integrations.

    Negative

    Confluence does not make it possible to work on the project while communicating with our colleagues, which creates limitations by not providing real-time feedback among the team, which could eventually cause confusion and mismatches with delivery times, among other problems. Confluence also does not use SSL encryption prospects.

    Read More...
  • Reviewer Name: Rohan J.
    Position: Software Developer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    IT documentation made easier

    Date: May 25 2020
    Summary

    Confluence is a great wiki tool for all IT related documentation. It also makes it easier to manage and navigate large number of documents.

    Positive

    Ease of use - drag & drop feature.
    Collaborative documentation.
    Integration with Jira, Trello and third party other apps.
    Email notification on edit.
    SSO feature.

    Negative

    Difficult migration of data from sources like OneNote.
    Some plugins are paid.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: IT & Research Specialist
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Try an believe, it's our favorite multi functional business tool

    Date: Aug 31 2020
    Summary

    We are very happy with Confluence flexibility and easy to manage many solutions for our business. We are using Confluence to solve our project and team communication limitations. It gives us the power to collaborate with our team to perform effectively.

    Positive

    You can manage tasks, internal communications, projects and file sharing. It basically a multi-functional platform that gives you power or ability to maximize your efficiency. The UX design is awesome. Great business software.

    Negative

    I don't have any dislikes to share about Confluence.

    Read More...
  • Reviewer Name: Aman V.
    Position: Senior Software Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great for collaborating on documents

    Date: Aug 06 2020
    Summary

    Confluence is used by my team for creating informative documentation collaboratively. It has an easy to use editor and simplifies creating media rich documents.

    Positive

    Easy to use - clear interface
    Good editor and media addition
    Tagging options and notifications
    Tight Integration with Atlassian suite of products ( like Jira )

    Negative

    Needs better data migration options - Documents can be broken while migrating to other tools ( especially if they have any media )

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Business Development & Marketing Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Essential tool for managing projects

    Updated: Oct 27 2020
    Summary

    Confluence is a great tool for everyone that is involved in the project management and marketing group. It offers great functionality to successfully collaborate in team.

    Positive

    I love the ease at which I can track and manage all of my projects under one roof.
    It helps me to keep a track of all the information related to my tasks.
    Very easy to use, provides great collaboration options.

    Negative

    Wish there was a way to integrate more tools with this.

    Read More...
  • Reviewer Name: Ramesh S.
    Position: Senior Technical Support
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Intuitive team collaboration platform

    Date: Jul 23 2020
    Summary

    It allows us to collaborate with teams for projects. It enables an intuitive platform to stay on one platform and work effectively on projects from anyplace. It enables superb file sharing and management.

    Positive

    #1- Confluence provides an intuitive platform to collaborate with the team.
    #2- Document sharing and managing are very easy to control from any place.
    #3- Team messaging and role-based actions.

    Negative

    #1- we never had any and experience with Confluence.

    Read More...
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