ConnectWise ScreenConnect Integrations

NinjaOne streamlines the most challenging aspects of IT management, serving over 20,000 IT teams with enhanced capabilities. By delivering in-depth insights into endpoints, strong security protocols, and a unified control system, NinjaOne increases operational efficiency, protects sensitive information, and reduces IT costs. This all-encompassing platform provides a diverse set of tools for managing and securing endpoints, such as patch management, mobile device supervision, software deployment, remote assistance, backup solutions, and additional features, all made possible through its wide-ranging IT and security integrations. With its ability to adapt to various IT environments and needs, NinjaOne stands out as a vital resource for modern IT teams.

ConnectWise Automate enables rapid resolution of IT issues, streamlining processes for technology teams. This powerful platform for remote monitoring and management (RMM) enhances the productivity of IT personnel. It empowers teams to pinpoint devices and users in need of proactive oversight, eliminate obstacles to service delivery, and manage a greater number of endpoints efficiently, all without increasing their workload. As a result, organizations can maintain a higher level of service and support.

To effectively combat ransomware, IT professionals must implement strategies that go beyond merely monitoring for threats. ThreatLocker offers a solution by minimizing attack surfaces through policy-driven endpoint security, shifting the focus from just blocking recognized threats to preventing anything that isn’t expressly permitted. By incorporating features like Ringfencing and other robust controls, organizations can bolster their Zero Trust framework and effectively thwart attacks that exploit existing resources. Explore the comprehensive suite of ThreatLocker’s Zero Trust endpoint security solutions, which includes Allowlisting, Ringfencing, Elevation Control, Storage Control, Network Access Control, Unified Audit, ThreatLocker Ops, Community, Configuration Manager, and Health Center, to enhance your cybersecurity posture today. This proactive approach not only safeguards your network but also empowers your team to maintain greater control over security protocols.

Syncro serves as a comprehensive business platform designed specifically for managing a successful managed service provider (MSP). Experience the convenience of PSA, RMM, and remote access all bundled into one cost-effective solution. Additionally, you can enhance your productivity even further with seamless integrations to over 50 MSP and business applications that you already utilize. The pricing structure of Syncro is straightforward, offering a single flat fee that covers all PSA, RMM, and remote access functionalities, allowing for unlimited endpoints with no binding contracts or minimum requirements. This simplicity makes it easier for MSPs to budget and plan their services effectively.

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

1) Effortlessly enhance customer satisfaction Coordinate interactions across various platforms Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface. 2) Enhance your support staff's efficiency Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team. 3) Facilitate smooth self-service options Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots. 4) Monitor your customer satisfaction goals closely Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets. Support your team's ability to work remotely without interruptions 1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users 2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility 3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.

ConnectWise PSA, previously known as ConnectWise Manage, is a comprehensive business management solution tailored for organizations that provide technology support and services, and it is relied upon by over 100,000 users. This platform is packed with numerous features that enhance team accountability and boost operational efficiency, encompassing tools for help desk management, billing, time tracking, project oversight, agreement handling, sales and marketing, procurement, and reporting. By offering an integrated professional services automation (PSA) solution, ConnectWise PSA fosters a unified perspective of your entire operations through a singular data layer, allowing for improved clarity and streamlined business processes. This holistic approach not only helps organizations manage their resources effectively but also empowers teams to respond swiftly to client needs and market demands.

N-able™'s Passportal™ delivers straightforward and secure solutions for password and documentation management specifically designed for Managed Service Providers (MSPs) and IT Service Providers (ITSPs). This cloud-based platform grants channel partners automated protection for passwords, making it convenient to store, manage, and access passwords and client data from any device with internet connectivity. In addition, N-able™'s Passportal™ features additional value-added services like Documentation Manager™, Site™, and Blink™, which are essential for ensuring compliance with industry regulations. These services also serve to safeguard businesses from data breaches, cyber threats, and vulnerabilities within their networks. By utilizing these comprehensive tools, organizations can enhance their security posture while streamlining their operations simultaneously.

Introducing the ultimate app for customer service tailored specifically for Slack users. This innovative platform consolidates all communications from your team and clients into a single, centralized hub. Our dedicated product and support team focus exclusively on the Slack ecosystem, reflecting our deep commitment to enhancing customer messaging within this environment. No other company can match our unwavering dedication to this specialized niche. Slack is ingrained in our identity as a business, and notably, we are the first company to be fully funded while exclusively operating within Slack. You can engage with prospects and clients across various channels—whether through your website, social media, mobile apps, or email—directly in Slack! It is essential for businesses to adapt to where their customers are, rather than forcing customers to adapt to them. If your aim is to streamline customer communications and provide your team with a unified control center, then Slaask is the perfect solution for you. Not only is Slaask an outstanding tool for customer messaging, but it also empowers you to design a customized chatbot that harmonizes with your brand identity, further enhancing the customer interaction experience. By choosing Slaask, you will transform the way your organization engages with its audience in today's digital landscape while ensuring a more personalized approach to customer service.

Acronis Cyber Protect offers reassurance by ensuring that your business is shielded against threats such as zero-day malware and ransomware, while also providing backup solutions and forensic analysis. With the rapid evolution of cyber threats, relying on basic data backup and cybersecurity measures is no longer sufficient to keep them at bay. Acronis provides comprehensive cyber protection that integrates cybersecurity, data backup, disaster recovery, and additional features to maintain the security of your essential data and systems. Many businesses find themselves relying on a convoluted mix of tools to protect against data loss and cyber threats, but this fragmented approach can create management challenges and leave vulnerabilities. In contrast, Acronis’ unified cyber protection offerings effectively secure complete workloads with improved efficiency and reduced complexity, allowing your team to prioritize protection and strategic initiatives instead of managing disparate solutions. Easily safeguard entire workloads without complications, as getting started with Acronis' cyber protection solutions is both straightforward and seamless. You can provision numerous systems with just a single click and oversee everything—from backup policies to vulnerability assessments and patch management—through a unified interface, streamlining your cybersecurity efforts.

ITBoost is an all-in-one IT documentation solution that brings together all necessary resources on a single platform. It streamlines the organization of documentation, key performance indicators, and client insights, ensuring a hassle-free experience. Crafted by ConnectWise, ITBoost provides a versatile dashboard equipped with advanced documentation capabilities, highlighting vital metrics from your external systems. With ITBoost, you can easily navigate all your MSP business applications, such as PSAs and RMMs. This tool enables you to handle your tasks effectively from one intuitive interface. By having all your essential tools consolidated in one location, you can significantly enhance your productivity and workflow efficiency. Embrace the simplicity and effectiveness of managing your IT documentation with ITBoost.

Delinea's Cloud Access Controller provides precise governance for web applications and cloud management platforms, serving as a powerful PAM solution that operates at impressive cloud speeds to enable swift deployment and secure entry to various web-based applications. This cutting-edge tool facilitates the seamless integration of existing authentication systems with multiple web applications, eliminating the need for extra coding efforts. You can set up comprehensive RBAC policies that adhere to least privilege and zero trust principles, even accommodating custom and legacy web applications. The system allows you to specify exactly what data an employee can see or modify in any web application, while efficiently managing access permissions by granting, altering, or revoking access to cloud applications. It empowers you to control access to specific resources at a granular level and provides meticulous oversight of cloud application usage. Furthermore, the platform offers clientless session recording, removing the necessity for agents, which guarantees secure access to a broad spectrum of web applications, including social media, bespoke solutions, and older systems. This holistic strategy not only bolsters security but also simplifies access management to meet various organizational requirements. With Delinea's solution, organizations can confidently navigate the complexities of modern digital environments.

Address your current and evolving integration needs effectively by leveraging SmartConnect’s iPAAS or on-premise solutions to achieve faster business outcomes. Customize and manage your integrations effortlessly, eliminating the necessity for coding expertise. Take advantage of quickstart templates, pre-built connections, a comprehensive integration framework, universal API integration, error management solutions, and much more. By seamlessly connecting your cloud and on-premise applications, you can boost innovation and prepare for future challenges. We provide flexible and comprehensive plans designed for both immediate projects and long-lasting integration strategies. Each plan includes unlimited integrations and data processing options, ensuring you have the resources you need. Our dedication to your success is paramount; you will receive authentic support from experts with extensive experience in integration. With our advanced tools, you can easily tailor and oversee your integrations while reaping the benefits of a wide array of features. Partner with us to embrace the future of integration and drive your success forward, fully equipped for whatever comes next.

We offer managed service providers (MSPs) essential tools for privileged access management, focusing on safeguarding customer admin accounts and securing their clients' identities. CyberQP is confident that MSPs represent the ideal solution for addressing cybersecurity challenges faced by small and medium-sized businesses. We place great importance on our collaboration with MSPs. Our system allows for the creation of accounts and passwords on-demand for technicians, employing zero-standing privilege and enhanced security features. Furthermore, we facilitate task automation, enabling the management of both admin and service accounts across various environments. Our process ensures that helpdesk identity verification occurs in under 30 seconds, effectively shielding organizations from both internal and external threats. MSP technicians have the capability to oversee and control who receives privileged access and during which timeframes. Discovering admin accounts and privileged access can be a challenging task for MSPs within their client networks; however, our automation simplifies this process significantly. By streamlining these operations, we empower MSPs to enhance their cybersecurity offerings and better protect their customers.

Naverisk offers elegantly straightforward RMM and Service Desk software that serves as a robust, user-friendly, all-inclusive platform for automating IT services, thereby streamlining service delivery and lowering expenses. For over a decade, Naverisk has equipped MSPs and IT professionals with the tools necessary to provide outstanding IT support. With its advanced remote management and monitoring features, you can proactively identify and resolve issues before they impact users. By automating your IT services, you can significantly enhance your operational efficiency. The platform fully supports Windows, Linux, Mac, and SNMP devices, ensuring broad compatibility. Effective customer service relies on teamwork, and Naverisk’s service desk is specifically designed for IT experts and MSPs. It boasts powerful automation and collaboration features, enabling teams to work seamlessly together while integrating device management to swiftly address IT challenges. By fostering an environment of cooperation and efficient problem-solving, Naverisk empowers teams to deliver exceptional service.

Datto RMM is a comprehensive cloud-based platform that empowers Managed Service Providers (MSPs) to effectively oversee and safeguard their clients' IT environments with modern and dependable solutions. Its design focuses on minimizing complexity, expenses, and potential risks, ensuring a seamless experience for users. The platform boasts robust automation and monitoring capabilities, including ransomware detection, patch management, and remote access, enabling MSPs to proactively address IT challenges, swiftly react to incidents, and enhance customer service. Additionally, it features an all-in-one cloud backup and disaster recovery system that is image-based, facilitating cloud-to-cloud backups and rapid recovery of vital data across Microsoft 365 and G Suite applications. With support for both Windows and Mac systems, users can quickly backup and restore files and folders, while secure file synchronization and sharing are streamlined through a centrally managed collaboration system. Furthermore, the solution allows for the prompt and reliable restoration of servers, demonstrating its effectiveness as a comprehensive business continuity and disaster recovery tool for organizations of all sizes. This multifaceted approach ensures that MSPs can maintain high levels of service and operational efficiency for their clients.

One of the most significant security hazards for managed service provider (MSP) clients is inadequate or improperly managed password security. As a reliable partner, your advisor can assist clients in fortifying their password protection. The Password Boss solution stands out as a top-tier password management tool specifically crafted for MSPs. It offers a holistic approach to managing customer passwords, enhancing security while minimizing the likelihood of data breaches. This solution aligns seamlessly with the service offerings of your MSP business. To further bolster the security of client information, it is advisable to implement two-factor authentication for all team members. Additionally, by designating various roles within the team, you can effectively manage, access, and configure passwords for customers. The platform also features centralized reports and dashboards that provide insights into customer security scores, usage patterns, audit logs, and overall customer data, ensuring comprehensive oversight and management. Utilizing such tools not only enhances security but also builds client trust in your services.

Our unique multi-factor authentication (MFA) solution significantly reduces the risk of data breaches and network disruptions caused by lost or compromised credentials, all while providing essential features through the Cloud for easy setup and management. AuthPoint goes beyond traditional 2-Factor Authentication (2FA) by implementing cutting-edge techniques for user verification, and our broad array of third-party integrations enhances the functionality of MFA for superior access protection. Essentially, WatchGuard AuthPoint emerges as the premier choice at a pivotal time, catering to businesses that need immediate solutions to counteract potential threats. By employing methods such as push notifications, QR codes, or one-time passwords (OTPs) for additional verification, AuthPoint guarantees strong identity validation, while our mobile device DNA technology authenticates the registered user's phone prior to granting access to systems and applications. Any unauthorized individual attempting to mimic a user's device to breach a secure system would encounter significant obstacles. Consequently, organizations can function with heightened assurance, confident that their security protocols are both sophisticated and effective, enabling a secure environment for sensitive data. This comprehensive approach to security not only protects against unauthorized access but also fosters a culture of safety within the organization.

Pillr is an advanced security operations software that offers round-the-clock SOC support and services throughout the year. This platform consolidates various security data sources and tools into one unified console, allowing for streamlined operations. It automatically analyzes data and cross-references the resulting telemetry with more than 35 top-tier threat intelligence feeds, generating alerts that are actionable for users. With Pillr, you can utilize a customizable dashboard to scrutinize data efficiently. Moreover, the software provides robust threat intelligence tools for investigating events and facilitates collaboration with Pillr's SOC team to address and resolve issues effectively. The platform boasts compatibility with over 450 different integrations, including notable tools from Autotask, Check Point, ConnectWise, Crowdstrike, Microsoft, SentinelOne, and Sophos, with new integration options being added on a daily basis. Pillr's SOC is comprised of a dedicated team of over 85 security analysts, threat hunters, and other specialists, ensuring that service providers have access to immediate support and expert guidance whenever needed, which significantly enhances the overall security posture of organizations.

Asio™ by ConnectWise® is recognized as the leading platform for top-tier IT solution providers. For those in need of cutting-edge cloud technology combined with unmatched scalability and rapid performance, Asio™ serves as the ultimate solution. This groundbreaking platform effectively tackles the complications arising from disjointed systems, addressing concerns like inefficiencies and repetitive tasks head-on. By leveraging Asio™, your organization can evolve into a more efficient IT service provider, fortified by a security-focused strategy that refines your operations, enhances intelligent monitoring and automation, and accelerates innovation, among a plethora of advantages. Take command of your business processes and financial results with Asio™. Improve your operations through a comprehensive suite of software that is favored by managed service providers, featuring tools for professional services automation (PSA), automated quotes and proposals, sophisticated IT documentation, and real-time insights into your business. The remarkable capabilities of these tools empower you to effectively navigate the path toward business growth and maturity. Moreover, by elevating your service delivery, you can boost customer satisfaction while minimizing effort, ensuring that your organization stays competitive in an ever-evolving market landscape. Ultimately, Asio™ equips you with the tools needed to thrive in the digital age.