ConnectWise ScreenConnect Reviews

I like when my IT companies use it because it's always trouble free connecting. I don't recall ever having a single issue. It's fast and predictable.

I use this a dozen or so times a year with IT support companies when they need control of my computer for trouble shooting. Always fast and easy to use.

No cons. Works like it's supposed to. Sometimes clients forget to click the allow the download, but that's not really a con of the product.

ConnectWise Control is a remote control or assistance software that does what it claims. The sessions are smooth and lag free.

1. The best feature of Connect Wise Control is the ability to manually control the screen resolution output while working on slow bandwidth connection.
2. The sessions are protected and secured.
3. The device remote controlling works smoothly without any jitter or lags in either video or audio.

1. The only thing in which the tool lacks behind is the user interface of the tool, that is quite messy and unorganized. But UI plays a crucial role in user experience.

Overall, ConnectWise Control is a secure and reliable software for remote access as it provides a lot of features. The Price of the software is a bit too high relative to other alternatives.

-It is very easy to install and setup.
-You get maximum security during your active sessions.
-It provides a reliable and secure connection while controlling the computers remotely.

-The UI is a bit outdated and can be improved.
-It is a bit pricy.

Overall, Connect Wise Control is a great tool to access the system remotely. The connection formed via Connect Wise Control is fast, reliable and secure.

The interface of the software is straightforward and easy to use that helps in organizing multiple clients at a time.
It takes negligible to time to connect, and the connection is swift and reliable with no latency.
The connection can be formed in a flexible manner via email or code.

The backward version of the agent is not supported.
It does not have iOS or Android support.

During the period of time I used this software it worked wonders for me, I got all the necessary features to solve the issues and problems of clients virtually. The only drawback was the price of the software other than that everything was perfect.

- I worked as an online software solution employee and in that job connect wise control proved to be a lifesaver for me, first of all, it quickly pair up with the client's computer, and then I was able to troubleshoot the problem without having to be physically present there.
- It integrates with other useful apps flawlessly and comes with all the necessary features like screen sharing, file transfer, and chatting.

There were few cons that I faced while using ConnectWise
Control, those cons are as follows-
- There were some complications when I used to connect with apple mac machines.
- The cost of licensing is a bit high, especially for small companies and individuals.

It has helped us a lot in terms of support management. We have been able to solve cases that required more time and precision. We are more organized and can have an absolute chronology of case resolution. ConnectWise Control means a lot to the organization. You'll have everything under one positive guideline of security and fluidity. I know you're going to love it; it's straightforward to use and has a lot of versatility in its tools.

I love the interface; it's beautiful, fluid, and well thought out. It also allows me to help my customers via support. I can have good internal support via tickets and help desks. The software is constantly updated and keeps sending suggestions to its users via mail.

Mainly they should fix the Android app is too slow and with multiple bugs in its functions.

Overall, ConnectWise Control is an ideal tool for anyone looking for a reliable and fast remote control tool with good customer support.

- The user interface is intuitive and easy to use.
- It provides a stable and reliable connection from both end.
- The connection time is quick, and the software is not heavy on processor while running.

- ConnectWise control is the perfect tool for reliable and fast remote access, and it provides what it claims.

Overall, ConnectWise Control is a great tool that provides remote access functionalities with an affordable price.

- The free version is a great tool to get started.
- It is pretty easy to set up and use.
- It is a very stable tool and does not put load on the system.

- There are some minor bugs, like the guest monitor does not work properly.

If you have an IT team that has to service hundreds of remote systems and help users all around the world with issues, you can save tons of time and energy automating it with ConnectWise. It's the best premium service at the price point.

- There is hardly any training required on the user end of things. Even on the admin side, it was very easy to have everything up and running without a lot of training.
- I loved the customization and integration options that let you wholly integrate ConnectWise with your software leading to better customer trust and experience.

- Can require a low latency internet connection but it is not too annoying on a slower on either.

Overall ConnectWise Control is best software for remote access to your devices.
There are minor issues but overall very easy to use.

There are some pro to mention like:
I like how simple it is to use ConnectWise Control.
The ability to access my computer remotely, run any commands, transfer files and many other functions it provides makes it one of the best software.
Don't have any problem with the connection to other remote system.

There are not so many cons:
Sometimes it can take time to understand some of the functions of this software.

We find it to be a lightweight on the computer resources which is important to 365 iT SOLUTIONS when picking a strategic software to manage assets. We find the software installation takes up very little space compared to competitors and very minimal resource use with little to no hardware impact and performance. We find the remote software to be stable with very low failures rates. They offer Cloud Administrator account lockout that will allow for eight incorrect password attempts within ten minutes. Once that is trigger, the account will be locked for ten minutes.

ConnectWise Control keeps us safe and encrypted control of all system. It it able to securely manage all systems. It is very to use, very light weighted also can run on multiple platforms. We can also capture pictures and videos of the screen.

Sometimes it shows user needs to join the session, even though user in online. it can take some learning and reaching out to get the results I'm looking for sometimes. Every time I open a support case, I end up going back and forth with emails several times, not getting an answer and eventually figuring out a solution myself.

ConnectWise Control is a simple and easy to use application which lets you to connect between portable devices remotely while also ensuring security and reliability.

- Lets you to connect to portable device instantly.
- Effortless connection procedure.
- Very secure and fast transfer services.

Hard to find any major cons for this software till now. The interface would have been equally good for both mobile and desktop versions.

Helping the client remotely makes easy, all thanks to Connectwise. It gives my business an opportunity to deliver the best to my customers in a very effective manner. The establishment of the remote control is very easy.

Connectwise makes very easy and quick to start remote sessions. It works excellent even on fluctuating internet connection. It helps any business support to help clients directly on their devices.

Connectwise should give the role wise access features for every user.

ConnectWise Control is self hosted program run through a set of framework which is really efficient and helps me conduct remote meetings with my customers, provides support and fast services around the globe. Easy accessibility. Thank you.

This helps to remotely connect with customers, it is a self hosted desktop software or application which provides a user to connect with their server.
Connect with low end devices as well as desktop, personal computers, etc.
Can directly login through with their link ID's in their email.
Offer Products design, file transfer, etc.

I find it very useful, haven't faced any difficulties except they require good internet connectivity.

ConnectWise Control is a really simple to use remote connection software. It provides reliable connection and makes remote support & troubleshooting easy.

Easy to use.
Quick setup of remote session.
Reliable and Secure connection.
Allows file transfer.
Free trial.
Affordable pricing for multiple users.

Mobile app needs improvements in interface and connectivity.

Feature-rich. Easily customisable software. Very easily we can share files with our customer. Dragon drop function is awesome. Backup option is also there. Easy to use and navigate. Support team are very responsive. Free trial is available.

ConnectWise Control manages and troubleshoots issues. Provides instantly remote support. It also increases our sales ultimately. Automate proposals. Save lots of time. Secure and reliable software. User friendly. Easy to install.

Very good software. No dislikes. Ultimate option.

It's simply a robust tool to support external clients. It provides us remote control feature which makes it very easy to control business structure remotely. We are using ConnectWise Control as our primary client helpdesk platform and we are enjoying their services.

Effortless to connect with clients.
Easy to set up and remote access the added computer.
Simple remote file transfer process.
Easy to install and integrate with different tools.
Every feature works absolutely amazing.

None till now. I Will update the cons if I face any.

ConnectWise Control is highly functional and customisable remote support solution. It offers client for Windows and mobile through application. It has good team collaboration capability which can be used to collaborate among team members and is very useful for training the new teammates. It support file transfers between the host and guests. It offers voice over internet protocol audio calls which is very helpful during the support sessions and collaborations.

ConnectWise Control is remote support and access tool, which provide complete control capability for remote support and troubleshooting. It offers features that include - Remote and unattended access
- File transfer
- Remote meetings
- VOIP Audio calls

ConnectWise Control is super functional remote support desk client. No dislikes.

Good product but unfortunately not worth the price at which they sell it at. However it is a good product.

Pretty easy to use and user friendly.
Works well with both windows and Macintosh computer systems.

It’s really expensive and you can get other competitive softwares at lower price.