What is Connex One?

The Connex One Customer Engagement Platform facilitates both inbound and outbound communications through a reliable, cloud-based, multichannel framework. This comprehensive platform integrates advanced features, such as AI and automation alongside workforce optimization, effectively streamlining the customer experience into a single location. Clients who utilize this service report notable enhancements in customer satisfaction, reduced costs per interaction, and an improved ability to meet stringent service level agreements thanks to greater visibility and detailed analytics. Designed for scalability, Connex One can expand not only in terms of the number of agents but also on a worldwide scale, ensuring robust support regardless of your user base size. Wherever you operate, our platform is equipped to handle your needs efficiently. The benefits of omnichannel onboarding will resonate across your organization, fundamentally changing your operational processes and positively impacting your financial performance. Embracing this innovative solution will enable you to achieve a competitive edge in the market.

Integrations

All Connex One Integrations
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Screenshots and Video

Connex One Screenshot 1
Connex One Screenshot 1

Company Facts

Company Name:
Connex One
Company Location:
United Kingdom
Company Website:
www.connexone.io
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Connex One Categories and Features

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

More Connex One Categories

Connex One Customer Reviews

Write a Review
  • Reviewer Name: Rodney M.
    Position: Managing Director
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Overpromise underdeliver

    Date: Jun 02 2025
    Summary

    DO NOT USE THEM, i was warned, i didn't listen and thought i was wiser than the recommendation, horrible company

    Positive

    the look of the software, the concept of all features within one platform and the sales team which do everything to upsell

    Negative

    Connex One has been a costly and disappointing experience for our business. We provided formal 90-day termination notice as per our contract, but Connex ignored it and continued billing us months after the service ended. Their insistence on a procedural loophole (emailing a specific address) feels like a tactic to trap clients in auto-renewals. Repeated attempts to resolve this were dismissed.

    Worse, their AI calling platform “Athena” is significantly overpriced and underperforms. It lacked real intelligence, produced poor customer interactions, and required excessive manual oversight.

    We’ve now escalated the matter to our bank for chargeback and lodged a complaint with the Telecommunications Industry Ombudsman. Businesses should be cautious — Connex One overpromises, underdelivers, and locks you in.

    Read More...
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